The Wire | May 27, 2026

How MFA Works in SLIP+

SLIP+ offers three MFA options:

• Authenticator App (such as Duo, Microsoft Authenticator, or 1Password)
• Text Message (SMS)
• Email Verification

At least one MFA method is required, but users can, and should, set up multiple methods. Having a backup option ensures you can still log in if your primary method is unavailable, such as when you get a new phone or cannot access your authenticator app.

During login, users will be prompted to set up MFA. MFA settings can be managed at any time by selecting your name in the top-right corner and navigating to Settings > Multi-Factor Authentication, where you can add, reset, or delete authentication methods.

Common MFA Issues and How to Avoid Them

1. Multiple people sharing one account:
   One of the most common MFA problems occurs when multiple staff members share a single SLIP+ login. MFA credentials are tied to the individual, not the agency. If one person sets up MFA on a shared account, others may be locked out.

   Best practice: Each staff member or filer should have their own user account. This allows everyone to set up their own MFA without disrupting access for others.
   

2. No backup authentication method:
   Users who rely on only one MFA option-especially an authenticator app-may lose access if they change phones or cannot retrieve verification codes.

   Best practice: Always set up at least two MFA methods, such as pairing an authenticator app with email or SMS.
   

3. Incorrect setup of authenticator apps:
   Scanning the QR code incorrectly (such as using the phone's camera instead of the authenticator app itself) can prevent successful setup.

   Tip: Always scan the QR code from within the authenticator app, not the phone's camera.

Creating Individual User Accounts

Agencies can avoid most MFA issues by creating separate user accounts for staff. Additional user accounts can be added through Settings > User Manager, and there is no limit to the number of users allowed. This ensures secure access while preventing MFA conflicts caused by shared credentials.

For additional help, users can contact FSLSO Agent Services at [email protected] or 800-562-4496 (Option 1).