ECI Launches MobileTech AI Assist, The First Out-of-the-Box AI-Powered Service Tool for Office Technology

Empowering technicians with artificial intelligence to boost first-time fix rates, cut labor costs, and close the industry skills gap

September 25, 2025 - ECI Software Solutions (ECI), a global provider of cloud-based business management software and services, today announced the early access release of AI Assist for MobileTech, an AI-powered service call resolution solution built for the office technology industry. Embedded directly in the MobileTech mobile app, AI Assist enables service organizations to resolve equipment issues faster, more accurately, and at lower cost - addressing key challenges such as declining first-time fix rates, rising labor costs, and widening technician skills gaps. Unlike tools that rely on knowledge bases, content uploads, or technician prompts, AI Assist automatically analyzes service ticket data to deliver step-by-step workflows that speed resolution and increase first-time fix rates.

"Field service technicians in office technology have long relied on manual troubleshooting, searching documentation, and knowledge sharing to resolve equipment issues," said Laryssa Alexander, President of the Field Service Division at ECI Software Solutions. "With AI Assist for MobileTech, we're giving technicians a practical AI solution, transforming a traditionally manual process into a smarter, faster, and more reliable experience. This launch represents a major step forward in our mission to harness modern technology to solve everyday challenges for dealers."

With first-time fix rates averaging just 67-73% across the industry, MobileTech AI Assist leverages service ticket data to recommend troubleshooting steps, guide technicians through repairs, and surface relevant resolution instructions in real time. The solution helps technicians complete more calls on the first visit, while also reducing the impact of rising labor costs and the knowledge drain created by an aging workforce.

Early Access Benefits

Through the early access program, participating service organizations will be among the first to evaluate and shape AI Assist for MobileTech. Key benefits include:

• Free Evaluation: Access to AI Assist at no additional cost during early access.
• Influence: Direct input into refining requirements for future predictive alerts and guided workflows.
• Innovation: Hands-on experience with next-generation AI tools designed to reduce downtime and boost technician productivity.
• Advantage: Early adoption expertise to prepare teams for long-term industry shifts.

MobileTech's AI Assist early access is now available to all MobileTech hosted users.

About ECI

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end-to-end. Built by experts in manufacturing, residential construction, building supply, office technology, field service, and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit https://www.ECIsolutions.com.

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