Zuora Deepens Commitment to Responsible AI With ISO/IEC 42001 Certification

Certification underscores Zuora's leadership in AI governance as enterprises prepare for new regulatory standards

FOSTER CITY, Calif., May 4, 2026 - Zuora Inc., the leading monetization platform and system of record for quote-to-cash, announced it has achieved ISO/IEC 42001 certification, the international standard for AI management systems. This certification places Zuora among a select group of global organizations meeting the rigorous standards for responsible AI development and governance.

ISO/IEC 42001 is the world's first international standard specifically designed for AI management systems, providing a framework for organizations to ensure the safe, transparent and accountable use of AI. For Zuora, achieving the certification reflected a company-wide effort to formalize its AI governance. This included defining a comprehensive management system scope and establishing an AI policy, which served as the foundation for all of Zuora's AI development.

Zuora has also aligned its engineering teams to a unified AI playbook, standardizing the full AI lifecycle, conducting risk and impact assessments for every AI agent, and implementing robust data governance and transparency protocols. The certification further reflects independent validation that Zuora's AI governance, risk management, and monitoring systems meet globally recognized standards.

"Finance teams require AI to be trusted and accurate, as it can directly impact revenue, reporting, compliance, and data integrity," said Pete Hirsch, Chief Product and Technology Officer at Zuora. "The ISO/IEC 42001 certification reflects the rigor Zuora has built into our AI systems from day one."

The announcement comes amid increased AI investment and innovation at Zuora. As AI reshapes how companies monetize and operate, Zuora is powering businesses to adapt with greater speed, flexibility, and end-to-end control across quote-to-cash. From evolving pricing models to the downstream impact on billing and revenue, Zuora ensures AI-driven complexity is managed within existing controls, permissions, and audit frameworks. The company recently released new agents and skills for Zuora AI, redefining how finance teams unlock efficiency without adding headcount.

To learn more about Zuora AI, visit here.

About Zuora, Inc.

Zuora provides the leading monetization platform and system of record for quote-to-cash through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora's flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. Customers around the world, including BMC Software, Box, General Motors, The New York Times, Schneider Electric, and Zoom use Zuora's unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

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