Mental health support is just a click away

Good mental health is an important part of your overall health, and getting support has never been easier or more convenient. As a HealthSelect^® medical plan participant, you have access to mental health benefits, resources and online tools to fit any schedule.

Talk to a mental health professional-online

With mental health Virtual Visits through Doctor On Demand^® and MDLIVE^®, you can meet with a licensed therapist or psychiatrist from the comfort of your home, car or anywhere. Whether you feel anxious, overwhelmed, burned out or need support, Virtual Visits can help. Appointments are often available within days, and you can talk to a mental health provider using your smartphone, tablet or computer.

With Virtual Visits through Doctor On Demand or MDLIVE:

• Mental health Virtual Visits are secure, confidential and covered at 100% if you are enrolled in HealthSelect of Texas^®, HealthSelect^SM Out-of-State or HealthSelect^SM Secondary.
• Consumer Directed HealthSelect^SM participants must meet their annual deductible before medical and mental health Virtual Visits are covered. After meeting the deductible, you'll pay 20% coinsurance.

Learn more about mental health Virtual Visits.

Self-guided support with Learn to Live

For those who prefer a self-paced approach, the Learn to Live^® digital mental health program can give you tools and support for common challenges like stress, anxiety, depression, attention deficit disorder, sleep issues and substance use.

Through Learn to Live, you get access to quick lessons that can help you adjust unhelpful thoughts and manage your mood through a private, personalized experience. You can engage with Learn to Live online via your mobile device, tablet or desktop. You complete lessons on your own time and, if needed, get support from an expert coach.

HealthSelect of Texas^® medical plan participants who are age 13 and older and living in the U.S., including those enrolled in Consumer Directed HealthSelect, administered by Blue Cross and Blue Shield of Texas (BCBSTX), are eligible to participate.

Learn more about Learn to Live.

Questions?

If you have questions about your mental health benefits, call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY: 711), Monday - Friday. 7 a.m. - 7 p.m. and Saturday, 7 a.m. - 3 p.m., or via live chat Monday - Friday, 8 a.m. - 5 p.m. CT.

Secure messaging is available 24 hours a day, and you will receive an email response in one to two days. Secure chat and secure messaging are available once you are logged in to Blue Access for Members^SM.

If you or your covered dependent are in a crisis situation and need immediate help to find resources for mental health care, you can call the 24/7 Mental Health Line at (800) 252-8039 (TTY:711) 24 hours a day, seven days a week and ask to speak to a mental health clinician.

During a crisis, you can access the national 988 Suicide & Crisis Lifeline by calling or texting 988 or through online chat at https://www.988lifeline.org, where trained counselors are available to listen and provide support 24 hours a day, 7 days a week.