M4B SA
M4B SA
10/03/2025 | Press release | Archived content
We invite you to read an interview on the XYZ portal “AI is entering the drive-thru.” It’s not a fad it’s the beginning of big changes
- Artificial intelligence speaks 70 languages, doesn't take vacations and doesn't get sick - says Jaroslaw Lesniewski, president of the company M4B S.A.
A new language for communicating with customers in the drive-thru channel is currently being developed. The sound layer is being provided by ElevenLabs
- With their solutions, the AI agent will be able to recognize the customer's mood and adjust the offer and conversation style based on that. Our goal is to create such a system where the customer will not realize that they are talking to a bot and not a human. In September, we are launching a pilot implementation in the first venues. We will be able to talk about a larger scale and numbers next year - announces Jaroslaw Lesniewski
According to Slawek Glomski, autonomous drive-thru is not a fad, it's a direction that has a solid business rationale: it solves the problem of staff shortages, standardizes service quality, increases sales through intelligent prompts and reduces waiting times, reducing queues.
Dariusz Zuk adds that drive-thru automation is a good direction that is already being applied in other industries, such as the hospitality sector.
M4B SA published this content on October 03, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 08, 2025 at 04:40 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]