Cleveland and Chagrin Valley Dispatch Cut Routine Home and Business Alarm Calls from 911 Lines

This is a third-party release from the City of Cleveland Division of Police Bureau of Communications, and Chagrin Valley Dispatch

96% of local security alarm calls turn out to be false; A new automation solution will digitize 911 security alarm calls so dispatchers can focus on time-sensitive emergencies

CLEVELAND, Ohio - July 31, 2026 - Cleveland Police Dispatch and Chagrin Valley Dispatch today announced a new technology solution to help keep emergency lines clear of security alarm calls, 96% of which turn out to be false. Home and business security alarm information will be electronically routed straight into dispatchers' systems through Automated Secure Alarm Protocol (ASAP), helping dispatchers focus on life-threatening emergencies within Cleveland and its surrounding communities.

Previously, when a security alarm triggered, private monitoring companies had to call 911 and relay the details to dispatchers who then had to manually enter the information - a process that could take up to two minutes per call. Now, that same alarm data is digitally sent into the dispatch center's Motorola Solutions computer-aided dispatch (CAD) system in seconds, with no phone call required. This both saves time and reduces the risk of errors associated with the transfer of addresses and critical information from alarm company operators to dispatchers.

"Since implementing ASAP, we've processed 14,000 alarm calls digitally and saved our dispatchers 450 hours," said Lisa Rapitis, Deputy Director of Chagrin Valley Dispatch. "Removing these predominantly false alarms from the live call queue allows our dispatchers to concentrate on the calls that matter most and better serve our community members in their times of need."

The automation lightens the dispatcher workload as emergency communication centers face ongoing staffing shortages nationwide.

"When it comes to neighborhood safety, technology helps us do our jobs faster and more efficiently," said Dan Moore, Bureau of Communications, Cleveland Division of Police. "ASAP puts alarm details directly onto our dispatchers' screens in seconds. By cutting out manual phone calls, our team can better handle high call volumes and process emergency information faster when every second counts."

About Chagrin Valley Dispatch
Chagrin Valley Dispatch (CVD) is a consolidated emergency communications center providing state-of-the-art dispatch and communications services to multiple communities in Northeast Ohio. Utilizing advanced technology and highly trained personnel, CVD ensures efficient, reliable, and rapid emergency response cooperation to enhance public safety across its service areas. For more information, visit www.chagrinvalleydispatch.com.

About City of Cleveland Division of Police Bureau of Communications
The City of Cleveland 911 Dispatch Center serves as the primary Public Safety Answering Point (PSAP) for the City of Cleveland, providing 24-hour emergency communications services to residents, businesses, and visitors. The center receives, processes, prioritizes, and dispatches emergency and non-emergency calls for police, fire, and emergency medical services. Using advanced computer-aided dispatch (CAD), enhanced 911 (E911), radio communications, and geographic information systems (GIS), highly trained public safety telecommunicators coordinate rapid response to emergencies while ensuring accurate information is relayed to first responders. In addition to emergency call handling, the dispatch center supports incident coordination during major events, severe weather, natural disasters, and large-scale public safety incidents. The center works in partnership with local, regional, state, and federal public safety agencies to facilitate interoperable communications, resource management, and continuity of operations. Committed to professionalism, accuracy, and public service, the City of Cleveland 911 Dispatch Center plays a critical role in protecting life, property, and the overall safety of the community through reliable, efficient, and compassionate emergency communications.