06/03/2025 | Press release | Distributed by Public on 06/03/2025 13:22
JEFFERSON CITY, Mo. - As Missouri recovers from multiple severe weather events this spring, the Missouri Department of Commerce and Insurance (DCI) continues to provide insurance support and guidance to consumers navigating the post-disaster claims process.
"Navigating insurance following a devastating disaster is overwhelming, and that is only compounded by frustration over the pace of recovery," DCI Director Angela Nelson said. "I want Missourians to know our department is here, and our team is committed to ensuring Missouri policyholders receive the coverage they are entitled to. If anyone has questions about their insurance claim or is unsure what to do next, let us be your first call. We are here to help every step of the way."
DCI's mission is to protect Missouri consumers and ensure a fair, efficient and transparent recovery process. Experts are available to provide direct assistance, field questions, investigate claims and complaints, monitor insurer conduct, and mediate disputes about coverage. Consumers can call the department's Consumer Hotline at 800-726-7390 for help or visit insurance.mo.govfor more information and resources.
The department's post-disaster claims guideis a great starting point for those beginning the recovery process after a disaster. DCI has also created a dedicated websitefull of useful tools to help those impacted by recent severe weather.
DCI urges Missourians to keep the following in mind at this stage of recovery:
DCI is charged with protecting Missouri consumers through oversight of the insurance industry, banks, credit unions, utilities and various professional licensees operating in the state. For more information about the department, please visit our website at dci.mo.gov.