Connecting the ‘Nooks & Crannies:’ The Fleet Built for Victoria's Toughest Deliveries

Driving success

Yet, in a tight labour market, the capital equipment (the trucks) is only one part of the equation.

VFS recognises that its drivers are its most critical asset and their strategy for attraction and retention is woven into their operational fabric.

"Quality people is probably the key factor for us," Chris acknowledges, highlighting an industry-wide challenge.

To combat this, VFS leverages its reputation as a long-standing, family-oriented business where drivers deal directly with owners and are part of a team known for its attention to detail.

Furthermore, the company invests in driver comfort and satisfaction through the equipment provided, promoting a safe, happy and dedicated approach within its driving team. ​ ​

Enter Isuzu Trucks.

Long standing

The partnership, nurtured over many years with Isuzu Trucks' Dealer of the Year award winners, Ballarat Isuzu, is a cornerstone of VFS's operational stability and its driver-centric approach.

"Ballarat Isuzu have an in-depth understanding of my business," Chris said.

"I can lean on them, put pressure on them when I need equipment, and I know they're going to be there. It's a great relationship and a great partnership."

For VFS Fleet Manager Glenn Haines, the practical benefits are clear.

His role encompasses procurement of new vehicles, fitting and managing telematics data and ensuring meticulous maintenance across the vast fleet.

As he explained, Isuzu's extensive model range directly supports VFS's diverse operational needs.

"We probably have 30 Isuzu trucks overall," Glenn notes.

"As our customer base grew, we had a growing need for smaller trucks, so we've gone from the 6 to 8-tonne, right up to the bigger models. Their massive range really does help with what we do here."