JANUARY 17, 2025 –AM UPDATE-WINDSTORM AND WILDFIRE RESPONSE

RESTORING POWER OUTAGE
Approximately 4,400 LADWP customers in parts of Brentwood, Bel-Air and Encino had their power restored as of Friday morning. LADWP crews were authorized to restore power in those select areas after Unified Command lifted the fire holds for public safety on the power lines serving those communities.

As of 8AM Friday, January 17, approximately 14,450 LADWP customers in the fire-damaged areas of Pacific Palisades and adjacent neighborhoods of Brentwood, Bel-Air and Encino, remain without power. Fire holds on power lines are necessary to ensure the lines are safe before they are re-energized. LADWP cannot restore power to these lines serving our customers until authorized by Unified Command.

If you have returned home and see that a neighbor has their power restored but you do not, your home could be served by a different power line that remains on a fire hold for public safety reasons. Also, power lines in these neighborhoods often run north south and through the hills, so it is possible that adjacent areas where fire holds have been lifted have power, while others nearby remain out.

For customers inquiring about whether their home is affected by the fire holds for public safety, please call LADWP's customer service hotline at 1-800-DIAL-DWP (1-800-342-5397) and we will provide you with the most up-to-date information, as it becomes available from Unified Command and our crews.

LADWP continues to remain in contact with Unified Command today on which additional power lines will be released from the fire holds. Once the fire holds are released, crews will begin restoration work for customers served by those particular power lines. This same process will continue until all affected lines that are on fire hold for safety review, are cleared for restoration.

We will provide further updates to the community as we receive them. We encourage our customers to sign up for Nextdoor and follow us and will also post additional information as we receive it to our newsroom at www.ladwpnews.com.

WATER QUALITY UPDATES AND NOTICE
We know that water quality advisories can cause significant inconvenience to customers. Please know that we will always put your safety first. We appreciate all of our customers' patience and understanding as we refine our resources to better communicate the boundary lines and information on the Do Not Drink notice for affected LADWP customers. This notice was issued out of an abundance of caution due to the operating conditions (water pressure), location of fire, and distribution system hydraulics.

Customers can click HERE for information of the affected area posted in the LADWP newsroom.

LADWP's Do Not Drink notice applies to the following areas within LADWP's service territory:

• The areas immediately south of the 90272 zip code that lie north of San Vicente Blvd, with a northeast boundary that skirts the area just south of Brentwood.

• Brentwood neighborhood is NOT under the current Do Not Drink notice.

LADWP Bottled Water Distribution Centers
For the most recent information on the Bottled Water Distribution for LADWP customers, please visit ladwpnews.com/bottled-water-info/.

WATER QUALITY TESTING AND SUPPORT
LADWP tests water quality locations throughout the City on a daily basis, including weekends and holidays. The rigorous monitoring program includes collection of over 25,000 samples, and it is the basis for LADWP's operational assessments and regulatory reporting. Citywide water quality data remains within normal ranges and continues to meet all drinking water standards.

Any customer with water quality concerns, can contact us at 1-800-DIAL-DWP (1-800-342-5397) and we will work with our LADWP's Water Quality Customer Care Team. We offer free technical assistance and water quality testing to any customer in our service territory, landlord or tenant.

CUSTOMER ASSISTANCE
We encourage any customer whose home or business has been damaged or destroyed as a result of the fires to call 1-800-DIAL-DWP. Our customer service representatives can assist with stopping billing, pausing automatic bill pay and assist with other account matters.

We are currently making changes to our billing system to turn off bill reminders, late and disconnect notices in the 90272 Zip Code. If you receive such a notice, we want to assure you that we will not disconnect any service for nonpayment in the 90272 Zip Code area. If your home is uninhabitable and you receive a past-due or disconnect notice, please disregard.

For LADWP customers whose property has been damaged or destroyed and have customer service needs related to their water and/or power service, please call us at 1-800-DIAL-DWP (1-800-342-5397). Our customer service team is ready to assist you in turning off service, managing your bill and answering any other questions about your service.

RESTORING WATER PRESSURE TO PACIFIC PALISADES
Our field crews continue work to restore water pressure in the Palisades area have shut off approximately 5,000 services they have been able to access.

Pressure has been restored to areas served by Marquez Knolls and Trailer Tanks following repairs made to leaks on damaged or destroyed properties and our distribution system-and by closing all fire hydrants that were left open.

As of Wednesday evening, January 15, the 1-million-gallon Marquez Knolls Tank and the 1-million-gallon Trailer Tank, two of three tanks that supply water to Pacific Palisades, were filled to capacity with one million gallons each of water and pressurized. LADWP crews will work on refilling and repressurizing the Temescal Tank now that the other lower elevation tanks have been filled.

CORRECTING MISINFORMATION ABOUT LADWP'S WATER SYSTEM
Any assertion that fire hydrants in the Pacific Palisades were broken before the Palisades fire is misleading and false. LADWP works with LAFD, which is responsible for inspecting fire hydrants citywide. LADWP repaired every hydrant needing repairs as reported by LA Fire Department inspectors. LADWP's fire hydrant repair list was current and updated, and all reported fire hydrants were fully operational in the Pacific Palisades and in L.A.'s Westside communities prior to the fire.

No power was lost to LADWP pump stations during the fire, and water supply remained strong to the area. Water pressure in the system was lost due to unprecedented and extreme water demand to fight the wildfire without aerial support. This impacted our ability to refill the three water tanks supplying the Palisades. This impacted a low percentage of hydrants in the area, mostly in the higher elevations. As soon as LADWP identified the risk of losing water in the tanks and water pressure in the system, we immediately deployed potable water tankers to sustain support for firefighting efforts.

LADWP was required to take the Santa Ynez Reservoir out of service to meet safe drinking water regulations. To commission the support and resources to implement repairs to Santa Ynez, LADWP is subject to the city charter's competitive bidding process which requires time.

The water system serving the Pacific Palisades area and all of Los Angeles meets all federal and state fire codes for urban development and housing. LADWP built the Pacific Palisades water system beyond the requirements to support the community's typical needs. As we face the impacts of climate change and build climate resilience, we welcome a review and update of these codes and requirements if city water systems will be used to fight extreme wildfires. LADWP is initiating our own investigation about water resiliency and how we can enhance our posture to respond to the impacts of climate change.

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