Portland Street Response adds new phone number, expands hours

Today, Portland Street Response is announcing several changes - including a new number and new hours - to improve the program's ability to assist people experiencing mental health and behavioral health crises.

Effective October 1, you can reach Portland Street Response by calling 911 or 503-823-7773 from 6 a.m. to midnight, seven days a week. Both lines will be answered by trained 911 call takers. Please continue to call 911 when reporting instances involving an immediate threat to life or property.

Portland Street Response is available to respond to individuals who are:

• Down and not checked;
• In active crisis-yelling, crying, agitated, disorganized (odd or repetitive) behavior, talking to unseen others, etc.;
• Inappropriately dressed for the weather and at risk of exposure-related injury or illness;
• Seeking support with resources and do not have access to a phone; or
• Wanting to reconnect with Portland Street Response services after prior contact with Portland Street Response.

Portland Street Response is NOT available to respond to individuals who are:

• Actively suicidal;
• Brandishing weapons or behaving violently;
• Third party callers for homeless encampments without any indicators of crisis; or
• Third party callers requesting supplies, resources, referrals, or shuttling without any indicators of crisis.

Questions about Portland Street Response?

Visit https://www.portland.gov/streetresponse for more information.