ING awarded Canstar Bank of the Year for seventh consecutive year

published 26 May 2026

ING awarded Canstar Bank of the Year for seventh consecutive year

ING has been named Canstar's Bank of the Year for the seventh consecutive year, recognising the outstanding value it delivers for customers across savings, home lending, credit cards and everyday banking.

The award is based on Canstar's assessment of value across pricing, features and customer satisfaction, recognising the bank with the strongest overall product offering across home loans, deposit accounts, credit cards and personal loans.

ING Chief Executive Officer, Melanie Evans said the recognition reflects the bank's sustained focus on helping customers get ahead with their everyday finances.

"Winning Canstar's Bank of the Year for the seventh year running underscores our commitment to consistently delivering real value for customers," Ms Evans said.

"As Australia's leading digital bank, we've worked to make banking simple, low-cost and easy to use across savings, lending and everyday banking.

"For customers, it means having confidence they're getting value not just in one product, but across their whole banking relationship.

"That's the ING difference. Simple, digital banking designed around customers and delivered in a way that builds trust and lasting relationships."

ING delivered strong results across key retail categories, including high customer satisfaction scores and standout performance in low-cost cards and transaction accounts.

Across the latest Canstar ratings period, the bank maintained consistently competitive rates on home and personal loans.

Ms Evans said ING would continue to invest in its products and digital capabilities to meet changing customer needs.

"As expectations evolve, our focus remains on making banking simpler, more transparent and more rewarding for our customers," Ms Evans said.

About ING

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, July - December 2025 (n = 29,246) when compared to customers of the 10 largest ADIs operating in Australia amongst Any Financial Relationship (AFR) customers. ING is Australia's fifth largest main financial institution (MFI) with 5% market share according to RFI Global's Consumer Atlas Survey, July - December 2025 (n = 29,246). AFR customers is defined as those who hold any product with the bank, even if the bank is not their MFI. MFI is defined as the bank that the consumer says is their main financial institution.

Any advice on this page is general information only and does not take into account your particular objectives, financial situation or needs and you should consider whether it is appropriate for you having regard to these factors before acting on it.

ING is a business name of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL and Australian Credit Licence 229823.