Maryland MVA Highlights Achievements in Government Efficiency, Saving Marylanders Time and Money

GLEN BURNIE, MD (December 18, 2025) - As the year comes to a close, the Maryland Department of Transportation Motor Vehicle Administration (MVA) is highlighting major strides in delivering faster, more transparent and more efficient services for Marylanders. From shorter wait times to multiple government services under one roof, the MVA has completely reimagined the customer experience to make government work better for the people it serves.

"Our focus is simple: provide every Maryland resident with the best possible customer experience," said MVA Administrator Chrissy Nizer. "With a 99.5% customer satisfaction rating, our customers agree that the MVA model is working and meeting Marylanders where they are."

For the MVA, the innovation begins before the customer even steps into a branch office. Here are some of this year's major additions and achievements:

Increasing transparency and cutting wait times. This year the MVA launched an online Data Dashboard, giving customers real-time information to plan their visit. The dashboard provides up-to-the-minute wait times, average visit durations and detailed service listings for every MVA branch statewide. Optimized for mobile use, the dashboard has helped the agency maintain an average five-minute wait time for two consecutive years.

Bringing government services together under one roof. The MVA expanded its One Stop Shop initiative, bringing key state and federal partner services into branch offices to centralize resources and reduce unnecessary trips for Marylanders. This year's addition of Veteran Services Offices in Waldorf and Annapolis further strengthened the MVA's role as a service hub. These offices join a growing list of partner services - including TSA PreCheck, TWIC processing, E-ZPass, Maryland Department of Health and Department of Natural Resources services. With nine Veterans Services Offices now operating in MVA branches and more planned, Marylanders benefit from easier access, fewer trips and greater convenience.

Expanding digital services through myMVA. Digital access continued to grow through myMVA Online Services, with more than 2.5 million registered customers. Marylanders can complete over 60 driver and vehicle services from home, including license and registration renewals, applying for disability products, updating addresses and communicating securely with MVA staff. Customers that sign up for email notices can also receive renewal reminders earlier and help the State of Maryland reduce its environmental impact.

Reducing environmental impact and modernizing operations. This year also marked major steps toward reducing the MVA's carbon footprint. The MVA Business Licensing unit shifted to paperless correspondence, and is paving the way for additional digital transitions agency-wide. The MVA also provides permanent vehicle registration stickers for all 100% disabled veterans, simplifying administrative and postage expenses for the MVA and delivering this benefit at no cost to veterans.

Together, these initiatives highlight a year of measurable progress, strong partnerships and customer-driven innovation. With additional enhancements in the pipeline, the Maryland MVA will continue building on this momentum in 2026.

For more information on MVA services, visit mva.maryland.gov.​