N.C. Fuel Check Update: 51 Inquiry Letters and Referrals Following Consumer Complaints Against Gas Stations

FOR IMMEDIATE RELEASE
Friday, November 6, 2026
Contact: [email protected]
919-538-2809

RALEIGH - Attorney General Jeff Jackson announced today that his office has followed up on a total of 51 consumer complaints about gas stations since launching N.C. Fuel Check.

Of those letters, 42 were inquiries following complaints from consumers that the retailer was potentially failing to pass along North Carolina's temporary gas tax savings to drivers. Additionally, NCDOJ sent nine referrals to the N.C. Department of Agriculture following complaints about discrepancies between the advertised price and the actual price at the pump.

"North Carolina drivers have been our eyes and ears, and now we're following up on their reports," said Attorney General Jeff Jackson. "We're now seeing broad compliance with the law from gas stations, but we're taking a closer look where we need to."

The letters sent to the 42 gas stations are to notify them of the concerns about the pricing practices and to request a prompt explanation. A letter does not mean a gas station has been found to have violated the law.

The letters have been sent to retailers in counties across North Carolina:

• Alleghany: 1

• Avery: 3

• Brunswick: 1

• Buncombe: 2

• Burke: 2

• Cherokee: 1

• Chowan: 1

• Clay: 1

• Cumberland: 1

• Currituck: 1

• Dare: 2

• Davidson: 2

• Durham: 1

• Franklin: 1

• Gaston: 1

• Guilford: 4

• Halifax: 1

• Iredell: 1

• Jones: 1

• Mecklenburg: 2

• Montgomery: 1

• Onslow: 2

• Pender: 1

• Person: 1

• Robeson: 1

• Rockingham: 1

• Union: 1

• Washington: 1

• Watauga: 2

• Wilson: 1

The referrals to the Department of Agriculture have been based on complaints about retailers in seven counties.

• Madison: 1

• Buncombe: 1

• Forsyth: 1

• Guilford: 2

• Nash: 2

• Onslow: 1

• Wake: 1

In October, the General Assembly passed and Gov. Josh Stein signed Session Law 2026-62 into law, suspending the state's 41-cent-per-gallon tax on gasoline and diesel starting Oct. 10 and lasting through Nov. 30.

Attorney General Jackson put retailers on notice that the law requires that the savings from the tax suspension reach drivers. He launched N.C. Fuel Check so drivers can report retailers they believe are not passing the savings along to their customers.

Drivers can still report gas stations they believe are breaking the law using the North Carolina Department of Justice's dedicated reporting page: ncdoj.gov/ncfuelcheck. Consumers can also call 1-877-5-NO-SCAM.

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