Delta teams working to recover day after rare gulf coast region snow event

Delta teams working to recover day after rare gulf coast region snow event

With icy conditions throughout the Gulf Coast and Southeast region, many airports remain closed Wednesday. Delta teams are in constant contact with all aviation stakeholders to safely resume operations as quickly and safely as possible.

Delta canceled approximately 400 Delta mainline and Delta Connection flights before noon Wednesday. Customers should anticipate additional delays and cancellations as forecast temperatures are not expected to rise above the freezing mark on Wednesday.

Teams are focused on safely resuming service, conditions permitting, to and from airports in the Gulf Coast and Southeast regions, which are contending with rare, significant snowfall and ice.

Delta is working with all partners to safely resume operations. Ground delay programs are necessary to meter inbound traffic and keep airfield movements at a safe level while ground surfaces are treated for more optimal use.

Delta recommends customers download and use the Fly Delta app for the latest information about their flight and to make changes to any existing bookings. Delta.com is another great resource.

Customer Care

Travel waivers for many cities across the Southeast, including Atlanta, remain in effect Wednesday and offer customers with existing bookings additional flexibility to change or cancel their flights as a result of the storm.

Flight disruption rebooking and refund eligibility

Customers have options if their flight is significantly delayed or canceled for any reason. Customers experiencing a significantly delayed or canceled flight can review flight options and rebook their itinerary on the Fly Delta app or My Trips on delta.com. In addition, customers traveling on a U.S. domestic itinerary who experience a flight delay of three hours or more and choose not to fly-either on the original delayed flight or on a rebooked itinerary-are entitled to receive a full refund for the unflown portion of their ticket (including any ancillary fees paid or checked baggage charges). The same refund eligibility applies if a customer experiences a flight delay of six hours or more on an international itinerary and chooses not to fly.

If a flight is cancelled and the customer chooses not to fly on their rebooked itinerary, Delta will initiate a full, automatic refund back to the original form of payment of the unflown portion of the ticket, following a 24-hour waiting period.

Customers who experience a cancellation and are not automatically rebooked should promptly contact Delta either at the airport or by reaching out to our Reservations team by phone or the Message Us option via the Fly Delta app, so we can explore alternative flight options. Per Department of Transportation automatic refund requirements, Delta will initiate an automatic ticket refund of the unflown portion of the ticket if we are unable to rebook the trip and have not heard from the customer to arrange an alternative flight.

More information can be found on the Refund and Reimbursement section of Delta.com.

• Operations, Winter operations