NCUA - National Credit Union Administration
07/22/2025 | Press release | Distributed by Public on 07/22/2025 11:24
NCUA Releases 2024 Ombudsman Annual Report
ALEXANDRIA, Va. (July 22, 2025) - The National Credit Union Administration (NCUA) today released its Office of the Ombudsman 2024 Annual Report. The report highlights information about the Ombudsman's core programs, which inform recommendations made by the Ombudsman to the NCUA Board. The report also details the activities of the Ombudsman for 2024, such as engagement with examiners, results from independent reviews of agency processes, and feedback from the Post Exam Survey.
Additionally, the report notes that the Office of the Ombudsman:
- Processed 44 inquiries and complaints related to data breaches and cyber threats at federally insured credit unions;
- Made one recommendation to the NCUA Board about the agency's consumer complaint process; and
- Resolved 598 inquiries during 2024.
The NCUA Office of the Ombudsman is an independent, neutral, and confidential resource for credit union stakeholders to informally resolve matters regarding the agency's supervisory processes or conclusions.
NCUA - National Credit Union Administration published this content on July 22, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on July 22, 2025 at 17:24 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at support@pubt.io