NJ TRANSIT FARE MODERNIZATION PROGRAM IMPROVES CUSTOMER EXPERIENCE

October 9, 2025

NEWARK, NJ - High-tech fare gates, reloadable FARE-PAY cards, more mobile payment options and modern ticket vending machines were just some of the features of NJ TRANSIT's fare modernization efforts on display today at Secaucus Junction. The agency demonstrated these initiatives as the latest in its ongoing efforts to transform the customer experience through innovation and technology.

"Our fare modernization program is focused on making every step of the customer journey more seamless, efficient, and secure," said NJ TRANSIT President & CEO Kris Kolluri. "From advanced 3D fare gates to expanded contactless payments, we're improving the way customers move through the system with greater ease and reliability while protecting revenue."

NJ TRANSIT showcased its fare collection modernization efforts during an event at Secaucus Junction Station featuring staffed exhibits demonstrating many of the new fare technology features. These include:

• New, high-tech fare gates with advanced 3D sensors and imaging technology, to be installed at Secaucus Junction and Newark Liberty Airport. The nearly 8-foot-tall gates use advanced sensors and 3-D technology to enhance security and revenue protection.
• FARE-PAY cards. In September, NJ TRANSIT expanded its "FARE-PAY" card to customers traveling all NJ TRANSIT buses statewide as well as the Newark Light Rail, the Hudson-Bergen Light Rail and the River LINE systems. The reusable cards allow customers to purchase and store monthly passes, 10-trip bus tickets or cash value on them to enjoy the convenience of tap-and-go.
• The new, reusable FARE-PAY fare cards make it easier for customers to travel the system by allowing them to register their card to protect their stored value from loss, manage their accounts online, view fare card activity and current value, auto-reload online, at ticket windows, TVMs and at select retail locations. A credit/debit card is not required.
• New Bus Fare Box/Registers will be more efficient and improve reliability of onboard fare collection. The new fare boxes will also accept additional bill denominations giving customers more flexibility with payments.
• New mobile validation devices used by train crews for scanning rail tickets. These devices are currently being piloted and will be deployed systemwide in the coming months and will provide enhanced capabilities such as acceptance of the FARE-PAY card which is not possible with the first generation of mobile validation devices.
• Ticket Vending Machines: Ticket Vending Machines (TVMs) have been upgraded throughout the state to accept tap-and-go payments from credit/debit cards as well as sales of the new FARE-PAY cards. The machines also have modern capabilities to accept mobile payment systems such as Apple Pay and Google Wallet. This latest generation of TVMs also feature additional customer information display boards.
• Web Ticketing Platform (https://webtickets.njtransit.com/). This platform allows customers to purchase rail tickets from their web browser and display or print the QR code without having to download the mobile app. This provides electronic ticketing options to infrequent users of the system who may not have the mobile app installed.

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 263 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.