PACER Multifactor Authentication and Password Standards Update with SurveyPlease click here for document

Please click here for document

PACER Multifactor Authentication and Password Standards Update with Survey

The Administrative Office of the U.S. Courts has requested that the following statement be circulated locally, which includes a survey regarding multifactor authentication:

The PACER Service Center (PSC) is currently experiencing long call wait times due to the enforcement of several security features that will enhance the security of PACER accounts, including updated password standards and multifactor authentication (MFA).

To help mitigate the wait times, enforcement of the updated password standards has been temporarily delayed. In addition, we ask that only users who receive a prompt to enroll in MFA when they log in should do so. If you do not receive an MFA enrollment prompt, no action is necessary. Please do not contact the PSC with questions about MFA until you are required to enroll. This ensures support is available for those who need it. Some common questions we received are answered on the list of MFA Tips and Resources which should be reviewed before calling the PSC.

Additionally, we would like to get your feedback regarding the MFA options using this short survey.

Thank you for your patience as we work to reduce call wait times and strengthen account security.

Please note that the Bankruptcy Court Clerk's Office cannot assist users with the MFA process or updating passwords. The PACER Service Center can be reached at [email protected] or (800) 676-6856 (Monday through Friday, 8 a.m. to 7 p.m. ET).