Atlantic City Electric Making Progress Restoring Customers Following Winter Storm Hernando; Many Customers to be Restored by Tomorrow

Atlantic City Electric crews are making progress responding to widespread damage and power outages caused by Winter Storm Hernando across the company's South Jersey service area. The storm brought a historic amount of heavy, wet snow and gusty winds, of 55 miles per hour or more, which have brought down trees and tree branches, causing widespread damage to the local energy grid.

More than 112,000 Atlantic City Electric customers experienced service interruptions during the storm, with approximately 50 percent of customers restored. As of 4 p.m., approximately 55,000 customers remain without service. The most heavily impacted areas are Cape May and Atlantic counties.

As crews complete damage assessments and restoration work continues, estimated restoration times are now available for many impacted customers. Atlantic City Electric's goal is to provide customers with the most accurate information possible so they can make informed decisions regarding alternate or necessary arrangements. Based on current assessments, many customers will be restored by tomorrow, with the vast majority of customers being restored by Thursday. Some customers in the most heavily damaged areas could require work into Saturday. Estimated restoration times will continue to be reviewed and updated as additional damage is assessed and work is performed.

Atlantic City Electric's Emergency Response Organization remains activated. All available Atlantic City Electric field personnel, including more than 225 local and out-of-state contractors, are responding to restore service safely and as quickly as possible. An additional 183 contract personnel from New Jersey, Delaware, Pennsylvania, Kentucky, and Michigan are supporting the restoration effort with more expected over the next 18 hours. Due to the impacts from this weather event, Atlantic City Electric crews and contractors will be working around the clock for several days to restore power for all customers.

If a power outage occurs:

• Customers should report outages and downed wires.
• Safety is the company's top priority. Customers are urged to stay away from downed wires and assume any downed wire is energized.
• To report an outage or downed wire, call 800-833-7476 or report and track through our mobile app or our website at atlanticcityelectric.com/Storm.
• Customers also can text "Out" to 20661 to report their outage.
• • Customers must first text "ADD OUTAGE" to 20661 to sign up for this service.
• Customers also are encouraged to follow us on Facebook at facebook.com/AtlanticCityElectric and on X, formerly Twitter at x.com/ACElecConnect to get the latest information from the company.

To learn more about Atlantic City Electric, visit The Source, Atlantic City Electric's online newsroom. Find additional information by visiting atlanticcityelectric.com, on Facebook at facebook.com/AtlanticCityElectric, and on X, formerly known as Twitter, at twitter.com/AcEleCconnect. Atlantic City Electric's mobile app is available at atlanticcityelectric.com/MobileApp.