Written answer by Ministry of National Development on coordinated appointments with HDB-appointed partners and agencies for visits to flats

Question No: 2706

Question by: Ms Cassandra Lee

To ask the Minister for National Development in respect of rectification works for HDB flats (a) is there any existing framework to coordinate access to the flat by HDB-appointed parties and agencies like the Town Council; and (b) what measures can be put in place to reduce the burden on working households to attend to repeated visits.

Answer:

Flat owners are responsible for repairs within their flats. Where HDB provides assistance for such repairs at residents' request, for example under the Goodwill Repair Assistance scheme, HDB would arrange for its contractor to carry out the works.

From time to time, there may be complex repairs that involve both HDB and the Town Council. Some cases may also require more than one visit for inspection, diagnosis and rectification works, which may need to be carried out across multiple days. Where possible, HDB will coordinate amongst the relevant parties to conduct joint visits to minimise inconvenience to residents.