HACLA - Housing Authority of the City of Los Angeles

09/29/2025 | News release | Distributed by Public on 09/29/2025 11:24

Prioritized Call Center Support for Landlords Starting October 2025

Dear Landlords,

HACLA is excited to share an important update designed to better support you and demonstrate how much we value your partnership.

Starting October 2025, the Customer Contact Center (HACLA-4-U | 833-422-5248) will be reprioritizing the call order to ensure that landlords are connected with a Customer Service Representative more quickly and efficiently. Now, when you call HACLA, you will be instructed to press a number on the keypad indicating that you are a landlord. This will direct your call to the front of the queue where the next available agent will address your inquiry.

This change is part of our ongoing commitment to improving your experience and making sure your questions and concerns are addressed without delay.

We appreciate the vital role you play in our community and thank you for your continued collaboration.

Best,

HACLA Support

HACLA - Housing Authority of the City of Los Angeles published this content on September 29, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on September 29, 2025 at 17:24 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]