UIA adds seminars to guide employers through activating new MiUI accounts

The Michigan Unemployment Insurance Agency is expanding its seminar offerings for employers to help guide them in their transition to the new MiUI user platform. The newly added seminars run daily and are focused on account activation.

MiUI will replace the more than a decade-old Michigan Web Account Manager (MiWAM) with a modern tax and benefits system designed to streamline processes, provide a more intuitive interface, and enhance security. The first phase of MiUI for employers and their account administrators rolled out in February.

All employers must activate their MiUI accounts since it is an employer-driven system. Even if an employer designates a third-party administrator (TPA) to perform some functions for them, the employer is responsible for initiating and updating their MiUI account.

The How to Activate Your MiUI Account sessions are offered daily at 10 a.m. to help employers and TPAs initiate their MiUI accounts. Presenters will walk participants through finding their MiUI Activation Code and completing required setup steps. The daily sessions provide flexibility for organizations that need quick assistance getting started in the new system.

Employers and TPAs can also sign up for weekly Employer/TPA Seminars on Activation and Wage Reporting designed to help users prepare quarterly wage reports and submit payments through MiUI. Reports can no longer be submitted using UIA's old MiWAM platform. These seminars will be held April 15 and 22 and can benefit those who want to learn more about updated file formats, submitting wage reports, and making payments in MiUI by the Monday, April 27, 2026, deadline.

Sign up for a daily or weekly Seminar for MiUI.

Click "Select" next to the UIA Coaching Sessions category on the
Coaching Sessions webpage at Michigan.gov/UIA to choose which
daily or weekly session you wish to attend.

The seminars will not address questions from employers or administrators regarding individual MiUI accounts. Those seeking information about specific accounts or wage reports should direct their questions to the Office of Employer Ombudsman by calling 1-855-484-2636 (Option 4) or e-mailing [email protected].

Information and FAQs about initiating accounts, new quarterly wage report file formats, and how to test and submit wage reports can be found at Michigan.gov/MiUIUniversity.

Phase two of MiUI for claimants is scheduled to be available this summer.

Solutions for Michigan employers and workers

MiUI is one of the many resources UIA provides for employers as part of the agency's goal of being a national leader in fast, fair, and fraud-free service. Those include:

• A new chatbot at Michigan.gov/UIA. Powered by artificial intelligence, it provides quick and accurate answers to general unemployment questions. Access the chatbot using either a desktop or mobile device.
• The Advocacy Program. Help for employers and workers who have filed appeals of UIA redeterminations.
• UIA Performance Dashboards. Interactive displays provide a deep dive into underlying data and trends in unemployment insurance in Michigan as well as core metrics that measure UIA's success.
• UIA Modernization Workgroup. A coalition of thought leaders from the business, labor, and jobless advocate communities that provides insight into how the agency can better serve Michigan's workers and employers.
• Employer Help Center. This plain language guide answers employers' questions about unemployment tax, claim issues, and UIA programs. The Help Center can be found at Michigan.gov/UIAEmployerHelpCenter.
• MiUI Minute Newsletter. Stay up to date with the latest MiUI news and tips. You'll find past and future newsletters posted to MiUI University.
• Michigan Employer Advisor Newsletter. Monthly updates for employers and TPAs. Sign up for the free newsletter and you'll also receive future editions of The MiUI Minute.

Need help with a claim or have questions?

Meet with us: Schedule an in-person, phone, or virtual meeting at Michigan.gov/UIA.

Chat with us: Available through MiWAM Monday through Friday, 8 a.m. to 4:30 p.m.

Ask online: UIA's chatbot at Michigan.gov/UIA can answer many questions.

Search online: FAQs, videos, toolkits, and other resources at Michigan.gov/UIA.