Alaska Call Center, Outreach at Hotels Hours Change

ANCHORAGE, Alaska - Alaska Call Center at 1-866-342-1699 reduces hours. The call center is now available 8:30 a.m. to 5 p.m. Monday through Friday and closed on weekends. In addition, the daily in-person outreach at five hotels will now be available from 8 a.m. to 4:30 p.m. Monday through Friday.

As of Feb. 24, FEMA has approved $37 million in federal individual assistance for 2,128 households.

Eligible survivors may receive assistance with disaster-related needs such as subsistence equipment, snowmachines, stove oil, all-terrain vehicles, rental expenses, home repairs, vehicle damage, medical expenses, moving and storage, and reimbursement for temporary housing.

In-person survivors' support is available to register for State and FEMA Individual Assistance and apply for SBA disaster loans; upload required documents and get answers to questions. Alaskans may get on-site assistance at five locations in Anchorage, from 8 a.m. to 4:30 p.m. weekdays, and one location in Bethel, from 10 a.m. to noon and 1 p.m. to 4 p.m. weekdays:

Apply for State Individual Assistance
State designated areas include North Slope Borough, Northwest Arctic Borough, Bering Straits Regional Education Attendance Area (REAA), Lower Yukon REAA, Yupiit REAA, Lower Kuskokwim REAA, Kashunamiut REAA and Pribilof Islands REAA.

• Visit https://ready.alaska.gov/IA
• Call 1-844-445-7131 from 8 a.m. to 4 p.m. Monday through Friday.

To Apply for FEMA Individual Assistance:
FEMA designated areas include Northwest Arctic Borough, Lower Yukon Regional Education Attendance Area (REAA), Lower Kuskokwim REAA, Kashunamiut REAA, Yupiit REAA and the City of Saint Mary's.

• Call the Alaska Call Center at 1-866-342-1699 from 8:30 a.m. to 5 p.m. Monday through Friday. If you need a reasonable accommodation, contact the Alaska Call Center.
• Register on DisasterAssistance.gov.
• Use the FEMA App.
• Visit the Bethel Assistance Hub, 10 a.m. to noon and 1 p.m. to 4 p.m. Monday through Friday, at:
  AVCP Tugkar Building
  570 3^rd Ave., Bethel, AK 99559

Small Business Administration
The SBA offers low-interest, long-term disaster loans to eligible homeowners and renters to repair or replace their home or personal property not covered by insurance or other assistance. Businesses and nonprofits can also apply for physical damage loans -- including loss of income.

For more information call 1-800-659-2955, apply online at sba.gov/disaster or visit one of the two Disaster Loan Outreach Centers, located at the Bethel City Hall at 300 Chief Eddie Hoffman Hwy., Monday through Friday, 8 a.m. to 5 p.m., or at the University of Alaska at 1901 Bragaw St., Anchorage, AK 99508, Monday through Friday, 8 a.m. to 4 p.m. The deadline to apply for physical damage is extended to April 3, 2026.

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FEMA is committed to ensuring disaster assistance is accomplished impartially, without discrimination on the grounds of race, color, national origin, sex, sexual orientation, religion, age, disability, English proficiency, or economic status. Any disaster survivor or member of the public may contact the FEMA Civil Rights Office if they feel that they have a complaint of discrimination. FEMA's Civil Rights Office can be contacted at [email protected] or toll-free at 833-285-7448.

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FEMA's mission is helping people before, during and after disasters.