06/12/2025 | Press release | Distributed by Public on 06/12/2025 09:31
We've come a long way in a short time. I woke up one day and note-taking was suddenly obsolete. Because let's be real… AI can summarize discussions better than I can. Research that used to take me hours is done with a few back-and-forth chats with an AI agent. Even writing this blog, I'm working with our internal AI tool (hey, Iris!) to draft and finalize this post.
What's become especially clear over the past few months: We're not just putting AI to work anymore - we're partnering with it in ways that fundamentally change how we work and live.
While I still have hesitations around AI (the thought of AI taking over the world is not lost on me), I'm beginning to embrace change in this AI era. I'm seeing a world where AI empowers us to be the best versions of ourselves, every individual finding their unique way to partner with AI to drive value. And although it may be paradoxical, I think AI can help us be more human - more creative, more strategic, more connected with colleagues, and more present throughout our busy days.
The paradox: How AI can amplify our humanity
Building trust through intelligent workflows: A symbiotic relationship
As I continue experimenting with AI partnerships, a few key principles have emerged that make all the difference - at both individual and organizational levels:
Treat AI like a capable partner. You wouldn't expect a new team member to succeed without proper onboarding - so why expect that from AI? While there's value in treating AI with courtesy (yes, I sometimes say "thank you" to my AI assistants), what's far more important is providing the context and inputs they need to deliver their best work. The quality of AI output is directly proportional to the quality of my inputs.
Design for trust and transparency. Trust isn't built through blind faith - it's established through well-designed workflows and appropriate guardrails. At Pega, we've seen how orchestrated workflows that intelligently combine human and AI capabilities create systems greater than the sum of their parts. These agentic workflow s establish clear handoffs between human and AI agents and offer full transparency to ensure work is being done correctly - not just efficiently.
Think orchestration, not just automation. Individual AI agents can be powerful, but their true potential emerges when they're part of a thoughtfully designed system. This orchestration prevents duplication, reduces friction, and creates a cohesive experience for everyone involved. The organizations that will thrive aren't just those with the most advanced AI - they're the ones that most effectively orchestrate human-AI partnerships.
The future is collaborative - yet still unknown
Let's be real, there's still so much that's unknown, and with that comes fear. But what gives me solace is that our relationship with AI (at least right now) is symbiotic: AI needs human guidance to perform their best and humans need AI to do the laborious tasks, freeing up time for the work that matters.
As we look ahead, it's clear that the most successful individuals and organizations won't be those who simply adopt AI tools - they'll be those who reimagine how humans and AI can work together to achieve outcomes that neither could accomplish alone.
The future of work isn't human OR artificial intelligence - it's human AND artificial intelligence, working together in ways that make us more productive, more creative, and yes, more human. We're not replacing human capabilities with artificial ones; we're creating partnerships that amplify our humanity by empowering us in new ways that allow us to be the best version of ourselves (hopefully).
Ready to explore how agentic workflows can transform your organization? Visit Pega's agentic workflows point of view page to learn more or dive into our research report on The Next Great Leap Leaders Have Not Quite Made Yet.