AI-Powered Zuora Collections Now Available in Europe, Powered by New Regional Data Center

Zuora transforms the quote-to-cash process by uniquely combining billing, revenue, and collections data

LONDON & PARIS, March 12, 2026 - Zuora, Inc, a leading monetisation platform for modern business, today announced Zuora Collectionsis now available in Europe, supported by a new data center in Germany. By leveraging AI to embed collections into the full customer lifecycle, Zuora uniquely combines billing, revenue, and collections data to collect cash faster while improving retention, cash forecasting, and customer account health.

As companies launch and adapt innovative business models to meet shifting customer demands, every touchpoint, even collections, needs to strengthen customer relationships. At the same time, finance teams are under constant pressure to manage working capital, reduce days sales outstanding (DSO), and ensure predictable cash flow. Yet too often businesses treat collections as one-off invoices that are disconnected from the customer journey, putting retention and future revenue at risk.

By incorporating collections into the full customer lifecycle, Zuora Collections provides finance teams with a complete view of payment behaviour, account health, and commercial context, all alongside billing and revenue data. AI-powered workflows and predictive insights help teams forecast collections outcomes and prioritise efforts, such as identifying high-risk accounts.

"We remain committed to helping European businesses scale and innovate, and expanding Collections is helping to turn invoices into cash faster - with Zuora Collections doing the chasing, not your team," said Paulo Baptista, Zuora SVP and General Manager, EMEA. "How you collect has a direct impact on customer relationships and cash flow, and with local infrastructure in place, we're enabling companies across the region to accelerate collections while delivering a trusted customer experience."

Customers like ZOLL Data Systemsuse Zuora Collections to bring structure, visibility, and intelligence to a previously manual process.

"We're no longer waiting to see what comes in," said Sandy King, Director of Operational Accounting at ZOLL Data Systems "We can anticipate what cash is on the way and act on delays before they become problems."

Key features of Zuora Collections include:

• AI-Generated Insights: Segment and prioritise accounts with health scores built on historical payment behaviour, engagement patterns, and risk indicators
• AI-Powered Forecasting: Predict expected cash inflows using AI trained on historical collections data, delivering greater confidence in month-end outcomes and forward-looking cash flow
• Contextual Collections Workflows: Automate outreach based on customer behaviour, account risk, and billing history to improve efficiency and expedite payments
• Collector Dashboard: Provide a complete view of overdue accounts, payment status, and risk signals in a single, centralised dashboard
• CRM and Communication Platform Integrations: Coordinate collections tasks across teams and prompt sales teams to follow when it matters most
• Task Management: Assign and track collections actions within a structured workflow for improved efficiency

"Companies can't afford to overlook the strategic advantage cash provides in today's economic environment," said Nikki Wong, Vice President, Product Management at Zuora. "Every interaction, including collections, impacts the customer experience and long-term value of the relationship. Zuora is helping finance and accounting teams make this shift, transforming the quote-to-cash process by making collections truly customer-centric."

Zuora's new data center will power Collections in Europe, extending its regional presence with additional in-region data storage to help meet data protection and privacy requirements, along with convenient maintenance and support windows.

To learn more about Zuora Collections, register for our webinar on 26 March or visit here.

About Zuora, Inc.

Zuora provides a leading monetisation platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora's flexible, modular software solutions are designed to help companies evolve and scale monetisation with demand. Customers around the world, including BMC Software, Box, General Motors, The New York Times, Schneider Electric and Zoom use Zuora's unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

© 2026 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

[email protected]