Parkview Health receives KLAS Arch Collaborative Pinnacle Award for second consecutive year

Award recognizes effective use of technology by physicians

FORT WAYNE, Ind. - Aug. 19, 2026 - For the second consecutive year, Parkview Health has received the Pinnacle Award from the KLAS Arch Collaborative, which recognizes health systems for high-level effectiveness and user experience with their electronic health records (EHR).

Parkview ranked in the 98^th percentile for physician experience among 126 health systems surveyed that use the Epic EHR system. Parkview was one of only nine systems nationwide to receive the Pinnacle Award for physicians and was also recognized as the top-performing medium-sized system by KLAS, among the ten participating systems, in this year's program.

"Parkview is constantly evaluating and evolving our Epic system to make it more efficient and useful for our physicians," said Dr. Mark Mabus, senior vice president of electronic health records and chief medical informatics officer. "Technology is an important tool for doctors and receiving the Pinnacle Award again demonstrates that Parkview continues to work closely with our teams to ensure they are able to work effectively."

The Arch Collaborative at KLAS Research is a group of healthcare organizations committed to improving the EHR experience for clinicians. Through standardized surveys and benchmarking, healthcare organizations collaborate to identify best practices for reducing burnout, increasing efficiency and accuracy, and improving patient care. KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice.

Parkview has implemented numerous practices to manage its EHR in cooperation with users, such as conducting customized 1-on-1 sessions with providers, creating short informational content for physicians with user tips, and generating fun and engaging content such as music videos or interactive tools to reinforce training.

"Technology is interwoven into every part of the healthcare experience," said Jeff Coulter, chief information officer, Parkview Health. "Working one-on-one with physicians will always be the foundation of great care, but technology also provides our caregivers with the tools to make safe, effective, and efficient decisions."

Parkview joined the Arch Collaborative in 2025 in order to gauge how the system matched up against other health systems. Parkview received the Pinnacle Award in its first year and repeated the achievement.

Parkview has frequently been recognized for its effective implementation and use of technology. The system achieved cum laude status and made Epic's annual Honor Roll for five consecutive years; maintains a 12-year streak as a "Most Wired" system with the College of Healthcare Information Management Executives (CHIME); and achieved a three-year Stage 7 certification, the highest possible, with the Healthcare Information and Management Systems Society (HIMSS) in 2023.

"Parkview has implemented technology to benefit all users from physicians to nurses to the patients themselves," said Dr. Ray Dusman, president, physician and clinical enterprise, Parkview Health. "Parkview continually proves it is on the forefront in using technology to improve our patients' experience, create efficiencies for our providers, and improve quality and safety."

For more information about the KLAS Arch Collaborative, visit here.

Cutline info
From left, Connor Bice, senior director, KLAS Research; Dr. Mark Mabus, vice president of electronic health records and chief medical informatics officer, Parkview Health; Dr. Hasan Ahmad, vice president and associate chief medical information officer; and Steve Low, president, KLAS Research; pose with the KLAS Arch Pinnacle Award. It's the second consecutive year Parkview has received the award for effective utilization of its electronic health records system.