BART - San Francisco Bay Area Rapid Transit District
10/05/2026 | Press release | Distributed by Public on 10/05/2026 10:15
Starting Oct. 5, BART Customer Services Center will be open longer with a pilot for extended hours
Effective Monday, October 5, 2026, Customer Services operating hours will change to streamline operations and provide more consistent service hours.
The BART Customer Services Center @ Lake Merritt Station will now be open until 5:00pm.
The new hours are:
Monday- Friday: 8:30 AM- 5:00 PM
1st week of the month: 8:30 AM- 6:00 PM (pilot extended hours)
3rd Wednesday of the month: 8:30 AM- 12:00 PM (early closure for operational needs)
Closed for all observed holidays
The Customer Services Office, where riders can call in with comments, inquires, concerns, praises, or to report a maintenance issue, will now follow the same 8:30 AM- 5:00 PM to schedule as the Customer Services Center @ Lake Merritt Station. Call the office at 510-464-7134. It also has a 24/7 voicemail.
The Transit Information Center's hours will remain the same: 8:00 AM- 6:00 PM, Monday - Friday
BART - San Francisco Bay Area Rapid Transit District published this content on October 05, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 05, 2026 at 16:15 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]