Global Business Travel Group Inc.

06/13/2025 | Press release | Distributed by Public on 06/13/2025 23:04

4 Ways to Better Support Employees Through Your Travel Program

Attracting and retaining top talent is a big deal for most companies, especially fast-growing ones, as it's vital for sustaining momentum and achieving long-term success. As these organizations strive to keep pace with their growth, they must make sure their most talented and committed employees remain engaged and motivated.

This is where business travel can play an important role. It goes beyond simply putting people in front of your customers or prospects, it can significantly enhance the overall employee experience.

So, we're breaking down four key ways your travel program can support employees and keep them feeling happy.

1. Offer 24/7 assistance

When business travelers are on the move, regardless of where they are in the world, it's crucial that they feel supported at all times. Offering assistance can help them to feel safe, secure, and can boost their well-being by alleviating some of the stress and anxiety caused by travel.

Whatever challenges they may face - from questions about itineraries to navigating flight disruptions - having access to a dedicated support team can help to make their whole experience more positive. This means they're more likely to feel valued by their organization.

For example, one of our travel management solutions, Amex GBT Egencia, makes getting help quick and easy. It offers 24/7/365 support with an AI chatbot that instantly answers commonly asked questions, or users can speak directly to one of our experienced travel counselors.

2. Provide more booking choices

Giving business travelers a wide selection of booking options is a great way to boost their satisfaction. Consider offering choices that go beyond financial benefits, like location, amenities, transport links, distance to meeting venues, and more.

Think about what aligns with their business objectives and preferences too. It shows that your organization recognizes that travelers have different needs, but all are catered for. Allowing travelers to choose options that best meet their needs means they can personalize their trip and make business travel a more positive experience.

Also bear in mind how policy affects travelers' choices. Some travel policies are based per diem, or have rate ceilings. This means travelers know how much they can spend on a room and can choose any property under the prescribed rate. In these cases, make sure that approved accommodation is still practical, not just good value.

3. Prioritize user-friendly booking platforms

A streamlined booking platform that's intuitive and easy to use can help to boost travelers' experience, as it enables them to manage their trips effortlessly on the move. Travelers should be able to access these platforms on mobile devices, so they can make changes or check important trip information with just a few clicks.

It also means that if they experience any travel disruptions, they can quickly and easily understand the impact on their journey and book alternative options. This convenience can help travelers to feel more organized and at ease during trips.

4. Streamline expense systems

The traveler experience should feel easy before, during, and after a trip - and this includes filing expenses.

Does your company have an expense system that allows employees to claim expenses back quickly and easily? It's important for organizations to have a straightforward way to refund travelers for expenses like parking, taxis, and additional hotel charges during a business trip.

An efficient expense process can take the admin and stress out of work trip expenses, meaning travelers can spend more time getting their work done. Not only can this improve the traveler experience, but it can also boost their productivity.

A travel platform that's linked to an expense management system can help make life much simpler for travelers, arrangers, and finance teams.

Getting traveler satisfaction right

The message here is simple: If your company wants to attract and retain employees, it must show how it values them.  And business travel can have a huge influence on an employee's overall experience. Keeping travelers feeling supported is crucial to boost their loyalty and make them feel valued by their company.

Working with a travel partner like American Express Global Business Travel can enable your employees to manage their travel through a comprehensive booking platform. Travel policies are clear and easily accessible, making sure travelers are given a choice of pre-approved options. What's more, travel managers can quickly pull reports to control spend and provide duty of care.

Contact one of our experienced team members to find out how we can help to transform your business travel program.

Global Business Travel Group Inc. published this content on June 13, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 14, 2025 at 05:04 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at support@pubt.io