Customers Bancorp Inc.

11/06/2026 | Press release | Distributed by Public on 11/06/2026 15:35

Quarterly Report for Quarter Ending September 30, 2026 (Form 10-Q)

Management's Discussion and Analysis of Financial Condition and Results of Operations
Cautionary Note Regarding Forward-Looking Statements
This report and all attachments hereto, as well as other written or oral communications made from time to time by us, may contain forward-looking information within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.'s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words "may," "could," "should," "pro forma," "looking forward," "would," "believe," "expect," "anticipate," "estimate," "intend," "plan," "project," "confident," or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.'s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.'s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: a continuation of the recent turmoil in the banking industry, responsive measures taken by us and regulatory authorities to mitigate and manage related risks, regulatory actions taken that address related issues and the costs and obligations associated therewith, such as the FDIC special assessments; the potential for negative consequences resulting from regulatory violations, investigations and examinations, including potential supervisory actions, the assessment of fines and penalties, the imposition of sanctions, the need to undertake remedial actions and possible damage to our reputation; technological changes, including acceptance and success of our proprietary B2B instant payments platform, cubiX, which is subject to a variety of factors that are difficult to evaluate; effects of competition on deposit rates and growth, loan rates and growth and net interest margin; failure to identify and adequately and promptly address cybersecurity risks, including data breaches and cyberattacks, which may be exacerbated by our continued development and implementation of generative artificial intelligence, including risks arising from reliance on third-party AI tools, model limitations, data integrity issues or regulatory uncertainty, and the cost of defending against them and any reputational or other financial risks following such a cybersecurity incident; public health crises and pandemics and their effects on the economic and business environments in which we operate; geopolitical conditions, including acts or threats of terrorism, actions taken by the United States or other governments in response to acts or threats of terrorism and military conflicts, including the war between Russia and Ukraine and ongoing conflict in the Middle East, which could impact the economic conditions in the United States; the impact that changes in the economy have on the performance of our loan and lease portfolio, the market value of our investment securities, the demand for our products and services and the availability of sources of funding; the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that affect market interest rates and the money supply; actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships; higher inflation and its impacts; the effects of changes in U.S. trade policies, including the imposition of tariffs and retaliatory tariffs on its trading partners; and the effects of any changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management's current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.'s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2025, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law.
Management's discussion and analysis represents an overview of the financial condition and results of operations, and highlights the significant changes in the financial condition and results of operations, as presented in the accompanying consolidated financial statements for Customers Bancorp, Inc. (the "Bancorp" or "Customers Bancorp"), a financial holding company, and its wholly owned subsidiaries, including Customers Bank (the "Bank"), collectively referred to as "Customers" herein. This information is intended to facilitate your understanding and assessment of significant changes and trends related to Customers' financial condition and results of operations as of and for the three and nine months ended September 30, 2026. All quarterly information in this Management's Discussion and Analysis is unaudited. You should read this section in conjunction with "Management's Discussion and Analysis of Financial Condition and Results of Operations" included in Customers' 2025 Form 10-K.
Overview
Like most financial institutions, Customers derives the majority of its income from interest it receives on its interest-earning assets, such as loans, leases and investments. Customers' primary source of funds for making these loans, leases and investments is its deposits and borrowings, on which it pays interest. Consequently, one of the key measures of Customers' success is the amount of its net interest income, or the difference between the interest income on its interest-earning assets and the interest expense on its interest-bearing liabilities, such as deposits and borrowings. Another key measure is the difference between the interest income generated by interest earning assets and the interest expense on interest-bearing liabilities, relative to the amount of average interest earning assets, which is referred to as net interest margin.
There is credit risk inherent in loans and leases requiring Customers to maintain an ACL to absorb credit losses on existing loans and leases that may become uncollectible. Customers maintains this allowance by charging a provision for credit losses on loan and leases against its operating earnings. Customers has included a detailed discussion of this process in "NOTE 2 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" to Customers' audited consolidated financial statements in its 2025 Form 10-K, as well as several tables describing its ACL in "NOTE 7 - LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES" to Customers' unaudited consolidated financial statements.
Impact of Macroeconomic and Banking Industry Uncertainties, Tariffs, and Military Conflicts
The Federal Reserve raised the target range for the federal funds rate by a quarter of a percentage point at its meeting in September 2026. The Federal Reserve stated that inflation remains elevated, and its policy action will support a timelier return to its 2% inflation goal. The Federal Reserve stated that it will deliver price stability. At its October 2026 meeting, the Federal Reserve maintained the target range for the federal funds rate from September 2026. Significant uncertainties exist as to the direction of interest rates and their effects on economic conditions.
Significant uncertainties as to future economic conditions continue to exist, including risks of higher inflation, changes in U.S. trade policies including the imposition of tariffs and retaliatory tariffs on its trading partners, disruptions to global supply chains and labor markets and higher oil and commodity prices exacerbated by the military conflicts between Russia and Ukraine and in the Middle East. Customers has maintained higher levels of liquidity and strong capital ratios. Customers remains focused on growing its non-interest bearing and lower-cost interest-bearing deposits. The Bank's debt securities available for sale and held to maturity are available to be pledged as collateral to the FRB and FHLB for additional liquidity. The Bank had approximately $7.8 billion in immediate available liquidity from the FRB and FHLB and cash on hand of $3.6 billion as of September 30, 2026. The Bank's estimated FDIC insured deposits represented approximately 57% of our deposits (inclusive of accrued interest) as of September 30, 2026. When including collateralized and affiliate deposits as FDIC insured, this number increased to 66% of our deposits as of September 30, 2026. Customers continues to monitor closely the impact of uncertainties affecting the macroeconomic conditions, the military conflicts between Russia and Ukraine and in the Middle East, as well as any effects that may result from the federal government's responses including future rate and regulatory actions; however, the extent to which inflation, interest rates and other macroeconomic and industry factors and the geopolitical conflicts will impact Customers' operations and financial results during the remainder of 2026 is highly uncertain.
New Accounting Pronouncements
For information about the impact that recently adopted or issued accounting guidance will have on us, refer to "NOTE 2 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" to Customers' unaudited consolidated financial statements.
Critical Accounting Policies and Estimates
Customers has adopted various accounting policies that govern the application of U.S. GAAP and that are consistent with general practices within the banking industry in the preparation of its consolidated financial statements. Customers' significant accounting policies are described in "NOTE 2 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" in Customers' audited consolidated financial statements included in its 2025 Form 10-K. Certain accounting policies involve significant judgments and assumptions by Customers that have a material impact on the carrying value of certain assets. Customers considers these accounting policies to be critical accounting policies. The judgments and assumptions used are based on historical experience and other factors, which are believed to be reasonable under the circumstances. Because of the nature of the judgments and assumptions management makes, actual results could differ from these judgments and estimates, which could have a material impact on the carrying values of Customers' assets.
The critical accounting policy that is both important to the portrayal of Customers' financial condition and results of operations and requires complex, subjective judgments is the ACL. This critical accounting policy and material estimate, along with the related disclosures, are reviewed by Customers' Audit Committee of the Board of Directors.
Allowance for Credit Losses
Customers' ACL at September 30, 2026 represents Customers' current estimate of the lifetime credit losses expected from its loan and lease portfolio and its unfunded lending-related commitments that are not unconditionally cancellable. Management estimates the ACL by projecting a lifetime loss rate conditional on a forecast of economic parameters and other qualitative adjustments, for the loans' and leases' expected remaining term.
Customers uses external sources in the creation of its forecasts, including current economic conditions and forecasts for macroeconomic variables over its reasonable and supportable forecast period (e.g., GDP growth rate, unemployment rate, BBB spread, commercial real estate and home price index). After the reasonable and supportable forecast period, which ranges from two to five years, the models revert the forecasted macroeconomic variables to their historical long-term trends, without specific predictions for the economy, over the expected life of the pool, while also incorporating prepayment assumptions into its lifetime loss rates. Internal factors that impact the quarterly allowance estimate include the level of outstanding balances, portfolio performance and assigned risk ratings. Significant loan/borrower attributes utilized in the models include property type, initial loan to value, assigned risk ratings, delinquency status, origination date, maturity date, initial FICO scores, as well as borrower industry and state.
The ACL may be affected materially by a variety of qualitative factors that Customers considers to reflect its current judgment of various events and risks that are not measured in our statistical procedures, including uncertainty related to the economic forecasts used in the modeled credit loss estimates, nature and volume of the loan and lease portfolio, credit underwriting policy exceptions, peer comparison, industry data, as well as model and data limitations.
The qualitative allowance for economic forecast risk is further informed by multiple alternative scenarios, as deemed applicable, to arrive at a scenario or a composite of scenarios supporting the period-end ACL balance. The evaluation process is inherently imprecise and subjective as it requires significant management judgment based on underlying factors that are susceptible to changes, sometimes materially and rapidly. Customers recognizes that this approach may not be suitable in certain economic environments such that additional analysis may be performed at management's discretion. Due in part to its subjectivity, the qualitative evaluation may be materially impacted during periods of economic uncertainty and late breaking events that could lead to a revision of reserves to reflect management's best estimate of expected credit losses.
The ACL is established in accordance with our ACL policy. The ACL Committee, which includes the Chief Executive Officer, Chief Financial Officer, Chief Accounting Officer, Chief Banking Officer, and Chief Credit Officer, among others, reviews the adequacy of the ACL each quarter, together with Customers' risk management team. The ACL policy, significant judgments and the related disclosures are reviewed by Customers' Audit Committee of the Board of Directors.
The net increase in our estimated ACL as of September 30, 2026 as compared to December 31, 2025 resulted primarily from an increase in loan balances partially offset by slight improvements in the forecast of macroeconomic variables. The provision for credit losses on loans and leases was $20.7 million and $57.0 million for the three and nine months ended September 30, 2026, respectively, for an ending ACL balance of $174.9 million ($172.1 million for loans and leases and $2.8 million for unfunded lending-related commitments) as of September 30, 2026.
To determine the ACL as of September 30, 2026, Customers utilized its baseline forecast to generate its modeled expected losses and considered other alternative economic forecast scenarios to qualitatively adjust the modeled ACL by loan portfolio in order to reflect management's reasonable expectations of current and future economic conditions. The baseline forecast at September 2026 assumed slight improvements in certain macroeconomic variables while others remained flat from the second quarter 2026 forecasts of macroeconomic conditions used by Customers.
As of December 31, 2025, the ACL ending balance was $164.7 million ($155.7 million for loans and leases and $9.0 million for unfunded lending-related commitments). To determine the ACL as of December 31, 2025, Customers utilized its December 2025 baseline forecast to generate its modeled expected losses and considered other alternative economic forecast scenarios to qualitatively adjust the modeled ACL by loan portfolio in order to reflect management's reasonable expectations of current and future economic conditions. The baseline forecast at December 31, 2025 assumed slight improvements in macroeconomic forecasts compared to the macroeconomic forecasts used by Customers in 2024.
One of the most significant judgments influencing the ACL is the macroeconomic forecasts. Changes in the economic forecasts could significantly affect the estimated credit losses which could potentially lead to materially different allowance levels from one reporting period to the next. Given the dynamic relationship between macroeconomic variables within Customers' modeling framework, it is difficult to estimate the impact of a change in any one individual variable on the ACL. To illustrate a hypothetical sensitivity analysis, management calculated a quantitative allowance using a 100% weighting applied to an adverse scenario. Under this scenario, as an example, the unemployment rate increases significantly as compared to the baseline forecast peaking in the fourth quarter of 2027. In addition, GDP is significantly lower in the adverse scenario with GDP turning negative for the remainder of 2026 before turning positive in the third quarter of 2027. To demonstrate the sensitivity to key economic parameters, management calculated the difference between a 100% Baseline weighting and a 100% adverse scenario weighting specific only for modeled results. This would result in an incremental quantitative impact to the ACL of approximately $89.1 million at September 30, 2026. This resulting difference is not intended to represent an expected increase in ACL levels since (i) Customers may use a weighted approach applied to multiple economic scenarios for its ACL process, (ii) the highly uncertain economic environment, (iii) the difficulty in predicting inter-relationships between macroeconomic variables used in various economic scenarios, and (iv) the sensitivity analysis does not account for any qualitative adjustments incorporated by Customers as part of its overall ACL framework.
There is no certainty that Customers' ACL will be appropriate over time to cover losses in our portfolio as economic and market conditions may ultimately differ from our reasonable and supportable forecast. Additionally, events adversely affecting specific customers, industries, or Customers' markets, such as geopolitical instability, or risks of rising inflation including a near-term recession could severely impact our current expectations. If the credit quality of Customers' customer base materially deteriorates or the risk profile of a market, industry, or group of customers changes materially, Customers' net income and capital could be materially adversely affected which, in turn could have a material adverse effect on Customers' financial condition and results of operations. The extent to which the geopolitical instability, higher tariffs and risks of rising inflation have and will continue to negatively impact Customers' businesses, financial condition, liquidity and results will depend on future developments, which are highly uncertain and cannot be forecasted with precision at this time.
For more information, refer to "NOTE 7 - LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES" to Customers' unaudited consolidated financial statements.
Results of Operations
The following table sets forth the condensed statements of income for the three and nine months ended September 30, 2026 and 2025:
Three Months Ended September 30, QTD Nine Months Ended September 30, YTD
(dollars in thousands) 2026 2025 Change % Change 2026 2025 Change % Change
Net interest income $ 208,078 $ 201,912 $ 6,166 3.1 % $ 592,795 $ 546,061 $ 46,734 8.6 %
Provision for credit losses
25,434 26,543 (1,109) (4.2) % 71,873 75,621 (3,748) (5.0) %
Total non-interest income 31,366 30,191 1,175 3.9 % 99,725 35,307 64,418 182.5 %
Total non-interest expense 113,396 105,217 8,179 7.8 % 340,275 314,614 25,661 8.2 %
Income before income tax expense 100,614 100,343 271 0.3 % 280,372 191,133 89,239 46.7 %
Income tax expense 22,231 24,598 (2,367) (9.6) % 60,776 41,537 19,239 46.3 %
Net income 78,383 75,745 2,638 3.5 % 219,596 149,596 70,000 46.8 %
Preferred stock dividends - 2,019 (2,019) (100.0) % - 8,593 (8,593) (100.0) %
Loss on redemption of preferred stock - - - - % - 1,908 (1,908) (100.0) %
Net income available to common shareholders $ 78,383 $ 73,726 $ 4,657 6.3 % $ 219,596 $ 139,095 $ 80,501 57.9 %
Customers reported net income available to common shareholders of $78.4 million and $219.6 million for the three and nine months ended September 30, 2026, compared to net income available to common shareholders of $73.7 million and $139.1 million for the three and nine months ended September 30, 2025. Factors contributing to the change in net income available to common shareholders for the three and nine months ended September 30, 2026 compared to the three and nine months ended September 30, 2025 were as follows:
Net interest income
Net interest income increased $6.2 million for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily due to higher average loan balances. Average interest-earning assets increased by $2.7 billion for the three months ended September 30, 2026, compared to the three months ended September 30, 2025. The increase in interest-earning assets was primarily driven by increases in corporate banking loans and leases and investment securities. NIM decreased by 27 basis points to 3.19% for the three months ended September 30, 2026 from 3.46% for the three months ended September 30, 2025. The NIM decrease was primarily attributable to lower market interest rates on corporate banking loans and leases and interest earning deposits and lower discount accretion on geographic and other commercial and industrial loans, partially offset by lower cost of deposits from a favorable shift in deposit mix and lower market interest rates for the three months ended September 30, 2026 compared to the three months ended September 30, 2025. Customers' total cost of funds, including non-interest bearing deposits and borrowings, was 2.66% and 2.91% for the three months ended September 30, 2026 and 2025, respectively.
Net interest income increased $46.7 million for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily due to higher average loan balances. Average interest-earning assets increased by $2.7 billion for the nine months ended September 30, 2026, compared to the nine months ended September 30, 2025. The increase in interest-earning assets was primarily driven by an increase in corporate banking loans and leases. NIM decreased by 11 basis points to 3.19% for the nine months ended September 30, 2026 from 3.30% for the nine months ended September 30, 2025. The NIM decrease was primarily attributable to lower market interest rates on corporate banking loans and leases and interest-earning deposits and lower discount accretion on geographic and other commercial and industrial loans, partially offset by lower cost of deposits from a favorable shift in deposit mix and lower market interest rates on deposits for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025. Customers' total cost of funds, including non-interest bearing deposits and borrowings, was 2.64% and 2.95% for the nine months ended September 30, 2026 and 2025, respectively.
Provision for credit losses
The $1.1 million decrease in the provision for credit losses for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 included a $0.9 million increase in provision for credit losses on loans and leases for the three months ended September 30, 2026 compared to the three months ended September 30, 2025, which primarily reflects a reserve build in multifamily loans driven by market specific conditions as well as increased reserves for consumer installment loans. These were largely offset by reserve releases in commercial and industrial and commercial real estate non-owner occupied loans attributable to slightly improving macroeconomic variables. The ACL on loans and leases held for investment represented 1.02% of total loans and leases receivable at September 30, 2026, compared to 1.03% of total loans and leases receivable at September 30, 2025. Net charge-offs for the three months ended September 30, 2026 were $12.7 million, or 28 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $15.4 million, or 39 basis points on an annualized basis, for the three months ended September 30, 2025. The decrease in net charge-offs for the three months ended September 30, 2026, compared to the three months ended September 30, 2025, was primarily due to lower charge-offs for non-owner occupied commercial real estate loans and consumer installment loans, partially offset by higher charge-offs for commercial and industrial loans and leases.
The $3.7 million decrease in the provision for credit losses for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 included a $2.7 million decrease in provision for credit losses on loans and leases for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025, which primarily reflects reserve releases in commercial and industrial and commercial real estate non-owner occupied loans attributable to slightly improving macroeconomic variables. These releases were largely offset by a reserve build in multifamily loans driven by market specific conditions, increases in loan balances, and increased reserves for consumer installment loans. Net charge-offs for the nine months ended September 30, 2026 were $40.5 million, or 31 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $45.6 million, or 40 basis points on an annualized basis, for the nine months ended September 30, 2025. The decrease in net charge-offs for the nine months ended September 30, 2026, compared to the nine months ended September 30, 2025, was primarily due to lower charge-offs for non-owner occupied commercial real estate loans and consumer installment loans, partially offset by higher charge-offs for multifamily loans.
The provision for credit losses for the three months ended September 30, 2026 and 2025 also included a provision for credit losses of $4.7 million and $6.8 million, respectively, on certain debt securities available for sale. The provision for credit losses on certain debt securities available for sale was $14.9 million and $16.0 million for the nine months ended September 30, 2026 and 2025, respectively. Refer to "NOTE 5 - INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information.
The ACL on off-balance sheet credit exposures is presented within accrued interest payable and other liabilities in the consolidated balance sheet and the related provision is presented as part of other non-interest expense on the consolidated statement of income. Refer to "NOTE 13 - FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK" to Customers' unaudited consolidated financial statements for additional information.
Non-interest income
The $1.2 million increase in non-interest income for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from increases of $4.4 million in commercial lease income and $1.4 million in other non-interest income, partially offset by a decrease of $5.2 million in loan fees for the three months ended September 30, 2026 compared to the three months ended September 30, 2025.
The $64.4 million increase in non-interest income for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from $51.3 million of impairment loss on debt securities that the Bank decided to sell, in order to further improve structural liquidity, enhance credit profile, reduce asset sensitivity and benefit margin during the nine months ended September 30, 2025, increases of $13.5 million in commercial lease income and $3.1 million in net gain on sale of loans and leases and a decrease of $1.8 million in net loss on sale of investment securities, partially offset by decreases of $2.4 million in loan fees, $2.0 million in other non-interest income and $1.5 million in bank-owned life insurance income for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025.
Non-interest expense
The $8.2 million increase in non-interest expense for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from increases of $7.5 million in salaries and employee benefits, $4.7 million in technology, communication and bank operations, $3.7 million in commercial lease depreciation and $1.7 million in other non-interest expense. These increases were offset in part by decreases of $4.5 million in professional fees and $3.8 million in FDIC assessments, non-income taxes and regulatory fees for the three months ended September 30, 2026 compared to the three months ended September 30, 2025.
The $25.7 million increase in non-interest expense for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from increases of $26.4 million in salaries and employee benefits, $12.0 million in commercial lease depreciation, $7.5 million in technology, communication and bank operations and $4.7 million in other non-interest expense. These increases were offset in part by decreases of $14.6 million in FDIC assessments, non-income taxes and regulatory fees and $8.5 million in professional services for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025.
Income tax expense
Customers' effective tax rate was 22.1% for the three months ended September 30, 2026 compared to 24.5% for the three months ended September 30, 2025. The decrease in the effective tax rate primarily resulted from favorable discrete items, primarily excess tax benefits on vested stock awards and the net discount realized on the purchase of energy tax credits, and a lower estimated annual effective tax rate.
Customers' effective tax rate was 21.7% for the nine months ended September 30, 2026 compared to 21.7% for the nine months ended September 30, 2025. The effective tax rate was relatively consistent between periods, as the benefit of a lower estimated annual effective tax rate was offset by a smaller impact of favorable discrete items relative to pre-tax income. Favorable discrete items in 2026 primarily consisted of excess tax benefits on vested stock awards and the net discount realized on the purchase of energy tax credits.
Preferred stock dividends and loss on redemption of preferred stock
There were no preferred stock dividends for the three and nine months ended September 30, 2026. Preferred stock dividends were $2.0 million and $8.6 million for the three and nine months ended September 30, 2025, respectively. On June 16, 2025 and December 15, 2025, Customers redeemed all of the outstanding shares of Series E Preferred Stock and Series F Preferred Stock, respectively, for an aggregate payment of $142.5 million, at a redemption price of $25.00 per share. The redemption price of $57.5 million paid in excess of the carrying value of Series E Preferred Stock of $1.9 million is included as a loss on redemption of preferred stock in the consolidated statement of income for the nine months ended September 30, 2025. After giving effect to the redemption, no shares of the Series E Preferred Stock and Series F Preferred Stock remained outstanding. Refer to "NOTE 11 - SHAREHOLDERS' EQUITY" to Customers' unaudited consolidated financial statements for additional information.
NET INTEREST INCOME
Net interest income (the difference between the interest earned on loans and leases, investments and interest-earning deposits with banks, and interest paid on deposits, borrowed funds and subordinated debt) is the primary source of Customers' earnings. The following table summarizes Customers' net interest income, related interest spread, net interest margin and the dollar amount of changes in interest income and interest expense for the major categories of interest-earning assets and interest-bearing liabilities for the three and nine months ended September 30, 2026 and 2025. Information is provided for each category of interest-earning assets and interest-bearing liabilities with respect to (i) changes attributable to volume (i.e., changes in average balances multiplied by the prior-period average rate) and (ii) changes attributable to rate (i.e., changes in average rate multiplied by prior-period average balances). For purposes of this table, changes attributable to both rate and volume which cannot be segregated have been allocated proportionately to the change due to volume and the change due to rate.
Three Months Ended September 30, Three Months Ended September 30,
2026 2025 2026 vs. 2025
(dollars in thousands) Average
Balance 		Interest
Income or
Expense 		Average
Yield or
Cost (%) 		Average
Balance 		Interest
Income or
Expense 		Average
Yield or
Cost (%) 		Due to rate Due to volume Total
Assets
Interest-earning deposits $ 3,899,455 $ 36,548 3.67 % $ 4,409,220 $ 49,639 4.47 % $ (7,954) $ (5,137) $ (13,091)
Investment securities (1)
3,925,752 45,663 4.65 % 2,931,351 36,091 4.88 % (1,816) 11,388 9,572
Loans and leases:
Commercial and industrial loans and leases (2):
Corporate banking loans and leases 7,851,715 132,916 6.72 % 6,664,038 123,660 7.36 % (11,415) 20,671 9,256
Geographic and other commercial and industrial loans 2,202,293 35,560 6.41 % 2,145,416 48,467 8.96 % (14,158) 1,251 (12,907)
Mortgage finance loans 1,509,016 18,310 4.81 % 1,478,871 18,454 4.95 % (521) 377 (144)
Multifamily loans 2,668,582 32,060 4.77 % 2,306,373 25,931 4.46 % 1,880 4,249 6,129
Non-owner occupied commercial real estate loans 2,103,198 32,440 6.12 % 1,635,937 24,148 5.86 % 1,115 7,177 8,292
Residential mortgages 540,836 6,504 4.80 % 551,436 6,647 4.78 % 20 (163) (143)
Installment loans 1,032,560 27,971 10.75 % 938,890 26,413 11.16 % (999) 2,557 1,558
Total loans and leases (3)
17,908,200 285,761 6.33 % 15,720,961 273,720 6.91 % (24,139) 36,180 12,041
Other interest-earning assets 185,860 2,785 5.95 % 140,011 2,029 5.75 % 73 683 756
Total interest-earning assets 25,919,267 370,757 5.67 % 23,201,543 361,479 6.19 % (31,544) 40,822 9,278
Non-interest-earning assets 840,905 729,180
Total assets $ 26,760,172 $ 23,930,723
Liabilities
Interest checking accounts $ 5,296,900 43,330 3.25 % $ 4,983,168 48,105 3.83 % (7,652) 2,877 (4,775)
Money market deposit accounts 5,122,505 44,997 3.49 % 4,360,446 42,980 3.91 % (4,950) 6,967 2,017
Other savings accounts 1,501,599 12,755 3.37 % 1,485,652 14,724 3.93 % (2,125) 156 (1,969)
Certificates of deposit 3,684,179 38,357 4.13 % 3,108,831 36,174 4.62 % (4,087) 6,270 2,183
Total interest-bearing deposits (4)
15,605,183 139,439 3.55 % 13,938,097 141,983 4.04 % (18,376) 15,832 (2,544)
Federal funds purchased 1,576 16 4.00 % - - - % - 16 16
Borrowings 2,140,676 23,224 4.31 % 1,429,981 17,584 4.88 % (2,253) 7,893 5,640
Total interest-bearing liabilities 17,747,435 162,679 3.64 % 15,368,078 159,567 4.12 % (19,883) 22,995 3,112
Non-interest-bearing deposits (4)
6,529,941 6,362,360
Total deposits and borrowings 24,277,376 2.66 % 21,730,438 2.91 %
Other non-interest-bearing liabilities 254,503 239,969
Total liabilities 24,531,879 21,970,407
Shareholders' equity 2,228,293 1,960,316
Total liabilities and shareholders' equity $ 26,760,172 $ 23,930,723
Net interest income 208,078 201,912 $ (11,661) $ 17,827 $ 6,166
Tax-equivalent adjustment 672 360
Net interest earnings $ 208,750 $ 202,272
Interest spread 3.02 % 3.27 %
Net interest margin 3.18 % 3.46 %
Net interest margin tax equivalent (5)
3.19 % 3.46 %
(1)For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2)Includes owner occupied commercial real estate loans.
(3)Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4)Total costs of deposits (including interest bearing and non-interest-bearing) were 2.50% and 2.77% for the three months ended September 30, 2026 and 2025, respectively.
(5)Tax-equivalent basis, using an estimated marginal tax rate of 21% for the three months ended September 30, 2026 and 26% for three months ended September 30, 2025, presented to approximate interest income as a taxable asset.
Net interest income increased $6.2 million for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily due to higher average loan balances. Average interest-earning assets increased by $2.7 billion, primarily related to increases in corporate banking loans and leases and investment securities.
The NIM decreased by 27 basis points to 3.19% for the three months ended September 30, 2026 from 3.46% for the three months ended September 30, 2025 resulting primarily from lower market interest rates on corporate banking loans and leases and interest earning deposits and lower discount accretion on geographic and other commercial and industrial loans, partially offset by lower cost of deposits from a favorable shift in deposit mix and lower market interest rates. Customers' total cost of funds, including non-interest bearing deposits and borrowings was 2.66% and 2.91% for the three months ended September 30, 2026 and 2025, respectively.
Nine Months Ended September 30, Nine Months Ended September 30,
2026 2025 2026 vs. 2025
(dollars in thousands) Average
Balance 		Interest
Income or
Expense 		Average
Yield or
Cost (%) 		Average
Balance 		Interest
Income or
Expense 		Average
Yield or
Cost (%) 		Due to rate Due to volume Total
Assets
Interest-earning deposits $ 4,150,858 $ 116,006 3.69 % $ 3,946,022 $ 132,525 4.49 % $ (23,446) $ 6,927 $ (16,519)
Investment securities (1)
3,219,193 112,531 4.66 % 2,973,600 107,811 4.85 % (4,214) 8,934 4,720
Loans and leases:
Commercial and industrial loans and leases (2):
Corporate banking loans and leases 7,493,019 380,493 6.79 % 6,286,158 352,792 7.50 % (35,567) 63,268 27,701
Geographic and other commercial and industrial loans 2,217,325 106,870 6.44 % 2,082,261 116,935 7.51 % (17,343) 7,278 (10,065)
Mortgage finance loans 1,537,735 51,638 4.49 % 1,411,814 51,555 4.88 % (4,305) 4,388 83
Multifamily loans 2,552,765 89,427 4.68 % 2,299,335 74,876 4.35 % 5,932 8,619 14,551
Non-owner occupied commercial real estate loans 2,005,840 89,993 6.00 % 1,589,446 68,715 5.78 % 2,699 18,579 21,278
Residential mortgages 531,043 19,008 4.77 % 539,762 19,219 4.76 % 47 (258) (211)
Installment loans 964,420 78,209 10.84 % 919,021 74,072 10.78 % 419 3,718 4,137
Total loans and leases (3)
17,302,147 815,638 6.30 % 15,127,797 758,164 6.70 % (47,087) 104,561 57,474
Other interest-earning assets 172,564 7,551 5.85 % 133,921 5,889 5.88 % (30) 1,692 1,662
Total interest-earning assets 24,844,762 1,051,726 5.65 % 22,181,340 1,004,389 6.05 % (68,785) 116,122 47,337
Non-interest-earning assets 844,841 694,136
Total assets $ 25,689,603 $ 22,875,476
Liabilities
Interest checking accounts $ 5,123,095 124,431 3.25 % $ 5,090,947 145,253 3.81 % (21,721) 899 (20,822)
Money market deposit accounts 4,696,501 121,516 3.46 % 4,128,528 121,144 3.92 % (15,160) 15,532 372
Other savings accounts 1,578,500 40,278 3.41 % 1,322,135 38,182 3.86 % (4,771) 6,867 2,096
Certificates of deposit 3,527,369 109,636 4.16 % 2,905,047 102,757 4.73 % (13,376) 20,255 6,879
Total interest-bearing deposits (4)
14,925,465 395,861 3.55 % 13,446,657 407,336 4.05 % (53,452) 41,977 (11,475)
Federal funds purchased 4,535 128 3.78 % - - - % - 128 128
Borrowings 1,949,119 62,942 4.31 % 1,398,401 50,992 4.88 % (6,463) 18,413 11,950
Total interest-bearing liabilities 16,879,119 458,931 3.63 % 14,845,058 458,328 4.13 % (58,665) 59,268 603
Non-interest-bearing deposits (4)
6,369,545 5,891,249
Total deposits and borrowings 23,248,664 2.64 % 20,736,307 2.95 %
Other non-interest-bearing liabilities 258,502 235,938
Total liabilities 23,507,166 20,972,245
Shareholders' equity 2,182,437 1,903,231
Total liabilities and shareholders' equity $ 25,689,603 $ 22,875,476
Net interest income 592,795 546,061 $ (10,120) $ 56,854 $ 46,734
Tax-equivalent adjustment 1,719 1,089
Net interest earnings $ 594,514 $ 547,150
Interest spread 3.01 % 3.10 %
Net interest margin 3.18 % 3.29 %
Net interest margin tax equivalent (5)
3.19 % 3.30 %
(1)For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2)Includes owner occupied commercial real estate loans.
(3)Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4)Total costs of deposits (including interest bearing and non-interest-bearing) were 2.49% and 2.82% for the nine months ended September 30, 2026 and 2025, respectively.
(5)Tax-equivalent basis, using an estimated marginal tax rate of 21% for the nine months ended September 30, 2026 and 26% for nine months ended September 30, 2025, presented to approximate interest income as a taxable asset.
Net interest income increased $46.7 million for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily due to higher average loan balances. Average interest-earning assets increased by $2.7 billion, primarily related to an increase in corporate banking loans and leases.
The NIM decreased by 11 basis points to 3.19% for the nine months ended September 30, 2026 from 3.30% for the nine months ended September 30, 2025 resulting primarily from lower market interest rates on corporate banking loans and leases and interest-earning deposits and lower discount accretion on geographic and other commercial and industrial loans, partially offset by lower cost of deposits from a favorable shift in deposit mix and lower market interest rates on deposits. Customers' total cost of funds, including non-interest bearing deposits and borrowings was 2.64% and 2.95% for the nine months ended September 30, 2026 and 2025, respectively.
PROVISION FOR CREDIT LOSSES
The provision for credit losses is a charge to earnings to maintain the ACL at a level consistent with management's assessment of expected lifetime losses in the loan and lease portfolio, lending-related commitments and investment securities at the balance sheet date. Customers recorded a provision for credit losses of $20.7 million for loans and leases and a benefit to provision of $7.2 million for lending-related commitments, respectively, for the three months ended September 30, 2026. Customers recorded a provision for credit losses of $19.8 million for loans and leases and a benefit to provision of $0.8 million for lending-related commitments, respectively, for the three months ended September 30, 2025. The increase in provision for credit losses for loans and leases for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily reflects the increase in loan balances and a reserve build in multifamily loans driven by market specific conditions, partially offset by slightly improving macroeconomic variables. Net charge-offs for the three months ended September 30, 2026 were $12.7 million, or 28 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $15.4 million, or 39 basis points of average loans and leases on an annualized basis, for the three months ended September 30, 2025. The decrease in net charge-offs for the three months ended September 30, 2026, compared to the three months ended September 30, 2025, was primarily due to lower charge-offs for non-owner occupied commercial real estate loans and consumer installment loans, partially offset by higher charge-offs for commercial and industrial loans and leases.
Customers recorded a provision for credit losses of $57.0 million for loans and leases and a benefit to provision of $6.2 million for lending-related commitments, respectively, for the nine months ended September 30, 2026. Customers recorded a provision for credit losses of $59.7 million for loans and leases and $2.0 million for lending-related commitments, respectively, for the nine months ended September 30, 2025. The decrease in provision for credit losses for loans and leases primarily reflects reserve releases in commercial and industrial and commercial real estate non-owner occupied loans attributable to slightly improving macroeconomic variables. These releases were largely offset by a reserve build in multifamily loans driven by market specific conditions and the increase in loan balances. Net charge-offs for the nine months ended September 30, 2026 were $40.5 million, or 31 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $45.6 million, or 40 basis points on an annualized basis, for the nine months ended September 30, 2025. The decrease in net charge-offs for the nine months ended September 30, 2026, compared to the nine months ended September 30, 2025, was primarily due to lower charge-offs for non-owner occupied commercial real estate loans and consumer installment loans, partially offset by higher charge-offs for multifamily loans.
For more information about the provision and ACL and our loss experience on loans and leases, refer to "Credit Risk" and "Asset Quality" herein.
The provision for credit losses for the three months ended September 30, 2026 and 2025 also included a provision for credit losses of $4.7 million and $6.8 million, respectively, on certain debt securities available for sale. The provision for credit losses on certain debt securities available for sale was $14.9 million and $16.0 million for the nine months ended September 30, 2026 and 2025, respectively. Refer to "NOTE 5 - INVESTMENT SECURITIES" to Customers' unaudited consolidated financial statements for additional information.
NON-INTEREST INCOME
The table below presents the components of non-interest income for the three and nine months ended September 30, 2026 and 2025:
Three Months Ended September 30, QTD Nine Months Ended September 30, YTD
(dollars in thousands) 2026 2025 Change % Change 2026 2025 Change % Change
Commercial lease income $ 15,955 $ 11,536 $ 4,419 38.3 % $ 46,765 $ 33,260 $ 13,505 40.6 %
Loan fees 6,249 11,443 (5,194) (45.4) % 25,428 27,784 (2,356) (8.5) %
Bank-owned life insurance 2,254 2,165 89 4.1 % 7,551 9,074 (1,523) (16.8) %
Mortgage finance transactional fees 1,308 1,298 10 0.8 % 3,946 3,406 540 15.9 %
Net gain (loss) on sale of loans and leases 964 - 964 NM 3,069 2 3,067 NM
Net gain (loss) on sale of investment securities (292) 186 (478) (257.0) % 217 (1,611) 1,828 (113.5) %
Impairment loss on debt securities - - - - % - (51,319) 51,319 (100.0) %
Other 4,928 3,563 1,365 38.3 % 12,749 14,711 (1,962) (13.3) %
Total non-interest income $ 31,366 $ 30,191 $ 1,175 3.9 % $ 99,725 $ 35,307 $ 64,418 182.5 %
Commercial lease income
Commercial lease income represents income earned on commercial operating leases originated by Customers' commercial equipment financing group in which Customers is the lessor. The $4.4 million increase in commercial lease income for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from the growth of Customers' equipment finance business.
The $13.5 million increase in commercial lease income for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from the growth of Customers' equipment finance business.
Loan fees
The $5.2 million decrease in loan fees for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from a decrease in income from certain stock warrants.
The $2.4 million decrease in loan fees for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from a decrease in income from certain stock warrants.
Bank-owned life insurance
Bank-owned life insurance income represents income earned on life insurance policies owned by Customers including an increase in cash surrender value of the policies and any benefits paid by insurance carriers under the policies.
The $1.5 million decrease in bank-owned life insurance income for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from lower death benefits received from insurance carriers, partially offset by an increase in cash surrender value of the policies.
Net gain (loss) on sale of loans and leases
The $1.0 million increase in net gain on sale of loans and leases for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from sales of SBA loans.
The $3.1 million increase in net gain on sale of loans and leases for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from sales of SBA loans.
Net gain (loss) on sale of investment securities
The $0.5 million decrease in net gain on sale of investment securities for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 reflects net losses realized from the sales of $34.5 million in AFS debt securities for the three months ended September 30, 2026, compared to net gains realized from the sale of $100.7 million in AFS debt securities for the three months ended September 30, 2025.
The $1.8 million decrease in net loss on sale of investment securities for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 reflects net gains realized from the sales of $105.5 million in AFS debt securities for the nine months ended September 30, 2026, compared to net losses realized from the sales of $552.9 million in AFS debt securities, mostly those securities that the Bank decided to sell, for the nine months ended September 30, 2025.
Impairment loss on debt securities
The $51.3 million decrease in impairment loss on debt securities for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 resulted from impairment loss recorded on certain AFS debt securities that the Bank decided to sell, in order to further improve structural liquidity, enhance credit profile, reduce asset sensitivity and benefit margin during the nine months ended September 30, 2025.
Other non-interest income
The $1.4 million increase in other non-interest income for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from an increase in income from derivatives.
The $2.0 million decrease in other non-interest income for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from loss on equity investments for the nine months ended September 30, 2026 and $1.8 million of fees associated with the sunsetting of a loan origination program with a fintech company, which was acquired by a bank, during the nine months ended September 30, 2025.
NON-INTEREST EXPENSE
The table below presents the components of non-interest expense for the three and nine months ended September 30, 2026 and 2025:
Three Months Ended September 30, QTD Nine Months Ended September 30, YTD
(dollars in thousands) 2026 2025 Change % Change 2026 2025 Change % Change
Salaries and employee benefits $ 56,269 $ 48,723 $ 7,546 15.5 % $ 163,600 $ 137,245 $ 26,355 19.2 %
Technology, communication and bank operations 15,107 10,415 4,692 45.1 % 39,641 32,109 7,532 23.5 %
Commercial lease depreciation 13,166 9,463 3,703 39.1 % 38,619 26,669 11,950 44.8 %
Professional services 7,766 12,281 (4,515) (36.8) % 29,485 37,988 (8,503) (22.4) %
Loan servicing 3,915 4,167 (252) (6.0) % 11,484 12,850 (1,366) (10.6) %
Occupancy 3,657 4,370 (713) (16.3) % 11,108 11,333 (225) (2.0) %
FDIC assessments, non-income taxes and regulatory fees 4,727 8,505 (3,778) (44.4) % 17,527 32,161 (14,634) (45.5) %
Advertising and promotion 476 636 (160) (25.2) % 1,511 1,625 (114) (7.0) %
Other 8,313 6,657 1,656 24.9 % 27,300 22,634 4,666 20.6 %
Total non-interest expense $ 113,396 $ 105,217 $ 8,179 7.8 % $ 340,275 $ 314,614 $ 25,661 8.2 %
Salaries and employee benefits
The $7.5 million increase in salaries and employee benefits for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from an increase in average full-time equivalent team members and higher incentives associated with the Bank's growth, annual merit increases, higher stock compensation and healthcare benefits.
The $26.4 million increase in salaries and employee benefits for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from an increase in average full-time equivalent team members and higher incentives associated with the Bank's growth, annual merit increases, severance, higher stock compensation and healthcare benefits.
Technology, communication and bank operations
The $4.7 million increase in technology, communication and bank operations expense for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from increases of $3.6 million in software and processing fees.
The $7.5 million increase in technology, communication and bank operations expense for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from increases of $5.5 million in software and processing fees.
Commercial lease depreciation
The $3.7 million increase in commercial lease depreciation for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from the growth of the operating lease arrangements originated by Customers' commercial equipment financing group in which Customers is the lessor.
The $12.0 million increase in commercial lease depreciation for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from the growth of the operating lease arrangements originated by Customers' commercial equipment financing group in which Customers is the lessor.
Professional services
The $4.5 million decrease in professional services for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from a decrease in consulting fees.
The $8.5 million decrease in professional services for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from a decrease in consulting fees.
FDIC assessments, non-income taxes and regulatory fees
The $3.8 million decrease in FDIC assessments, non-income taxes and regulatory fees for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from a decrease in FDIC assessments.
The $14.6 million decrease in FDIC assessments, non-income taxes and regulatory fees for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from a decrease in FDIC assessments.
Other non-interest expense
The $1.7 million increase in other non-interest expense for the three months ended September 30, 2026 compared to the three months ended September 30, 2025 primarily resulted from increases in deposit costs of $7.8 million mainly for deposits referred from other financial institutions and in business development expenses, partially offset by a decrease of $6.4 million in provision for unfunded lending-related commitments.
The $4.7 million increase in other non-interest expense for the nine months ended September 30, 2026 compared to the nine months ended September 30, 2025 primarily resulted from increases in deposit costs of $8.1 million mainly for deposits referred from other financial institutions, $3.4 million in business development expenses and $1.2 million in insurance expenses related to self-insured health plan. These increases were partially offset by a decrease of $8.2 million in provision for unfunded lending-related commitments. Refer to "NOTE 13 - FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK" to Customers' unaudited consolidated financial statements for additional information on a benefit to provision for unfunded lending-related commitments.
INCOME TAXES
The table below presents income tax expense and the effective tax rate for the three and nine months ended September 30, 2026 and 2025:
Three Months Ended September 30, QTD Nine Months Ended September 30, YTD
(dollars in thousands) 2026 2025 Change % Change 2026 2025 Change % Change
Income before income tax expense $ 100,614 $ 100,343 $ 271 0.3 % $ 280,372 $ 191,133 $ 89,239 46.7 %
Income tax expense 22,231 24,598 (2,367) (9.6) % 60,776 41,537 19,239 46.3 %
Effective tax rate 22.1 % 24.5 % 21.7 % 21.7 %
The $2.4 million decrease in income tax expense for the three months ended September 30, 2026, when compared to the same period in the prior year, primarily resulted from a lower effective tax rate, as pre-tax income was relatively consistent between periods. The decrease in the effective tax rate to 22.1% from 24.5% primarily resulted from favorable discrete items, primarily excess tax benefits on vested stock awards and the net discount realized on the purchase of energy tax credits, and a lower estimated annual effective tax rate.
The $19.2 million increase in income tax expense for the nine months ended September 30, 2026, when compared to the same period in the prior year, primarily resulted from higher pre-tax income. The effective tax rate was relatively consistent at 21.7% for the nine months ended September 30, 2026 and 2025, as the benefit of a lower estimated annual effective tax rate was offset by a smaller impact of favorable discrete items relative to pre-tax income. Favorable discrete items in 2026 primarily consisted of excess tax benefits on vested stock awards and the net discount realized on the purchase of energy tax credits.
PREFERRED STOCK DIVIDENDS AND LOSS ON REDEMPTION OF PREFERRED STOCK
There were no preferred stock dividends for the three and nine months ended September 30, 2026. Preferred stock dividends were $2.0 million and $8.6 million for the three and nine months ended September 30, 2025, respectively. On June 16, 2025 and December 15, 2025, Customers redeemed all of the outstanding shares of Series E Preferred Stock and Series F Preferred Stock, respectively, for an aggregate payment of $142.5 million, at a redemption price of $25.00 per share. The redemption price of $57.5 million paid in excess of the carrying value of Series E Preferred Stock of $1.9 million is included as a loss on redemption of preferred stock in the consolidated statement of income for the nine months ended September 30, 2025. After giving effect to the redemption, no shares of the Series E Preferred Stock and Series F Preferred Stock remained outstanding. Refer to "NOTE 11 - SHAREHOLDERS' EQUITY" to Customers' unaudited consolidated financial statements for additional information.
Financial Condition
General
Customers' total assets were $27.4 billion at September 30, 2026. This represented an increase of $2.5 billion from total assets of $24.9 billion at December 31, 2025. The increase in total assets was primarily driven by increases of $1.9 billion in loans and leases receivable, $1.6 billion in investment securities, at fair value and $83.4 million in loans held for sale, partially offset by decreases of $786.5 million in cash and cash equivalents, $212.4 million in loans receivable, mortgage finance, at fair value and $127.8 million in investment securities held to maturity.
Total liabilities were $25.2 billion at September 30, 2026. This represented an increase of $2.4 billion from $22.8 billion at December 31, 2025. The increase in total liabilities primarily resulted from increases of $1.8 billion in total deposits and $812.1 million in FHLB advances, partially offset by decreases of $109.3 million in subordinated debt and $49.5 million in accrued interest payable and other liabilities.
The following table sets forth certain key condensed balance sheet data as of September 30, 2026 and December 31, 2025:
(dollars in thousands) September 30,
2026 		December 31,
2025 		Change % Change
Cash and cash equivalents $ 3,624,965 $ 4,411,463 $ (786,498) (17.8) %
Investment securities, at fair value 3,571,796 1,937,646 1,634,150 84.3 %
Investment securities held to maturity 601,300 729,134 (127,834) (17.5) %
Loans held for sale 109,509 26,102 83,407 319.5 %
Loans and leases receivable 16,922,448 15,041,340 1,881,108 12.5 %
Loans receivable, mortgage finance, at fair value 1,400,573 1,612,997 (212,424) (13.2) %
Loans receivable, installment, at fair value 78,807 102,077 (23,270) (22.8) %
Allowance for credit losses on loans and leases (172,125) (155,656) (16,469) 10.6 %
Bank-owned life insurance 312,480 305,503 6,977 2.3 %
Other assets 666,925 638,419 28,506 4.5 %
Total assets 27,411,648 24,895,868 2,515,780 10.1 %
Total deposits 22,563,833 20,778,704 1,785,129 8.6 %
FHLB advances 2,137,182 1,325,068 812,114 61.3 %
Other borrowings 99,313 99,208 105 0.1 %
Subordinated debt 171,867 281,147 (109,280) (38.9) %
Accrued interest payable and other liabilities 246,753 296,224 (49,471) (16.7) %
Total liabilities 25,218,948 22,780,351 2,438,597 10.7 %
Total shareholders' equity 2,192,700 2,115,517 77,183 3.6 %
Total liabilities and shareholders' equity $ 27,411,648 $ 24,895,868 $ 2,515,780 10.1 %
Cash and Cash Equivalents
Cash and cash equivalents include cash and due from banks and interest-earning deposits. Cash and due from banks consists mainly of vault cash and cash items in the process of collection. Cash and due from banks were $95.5 million and $62.1 million at September 30, 2026 and December 31, 2025, respectively. Cash and cash due from banks balances vary from day to day, primarily due to variations in customers' deposit activities with the Bank.
Interest-earning deposits consist of cash deposited at other banks, primarily the FRB. Interest-earning deposits were $3.5 billion and $4.3 billion at September 30, 2026 and December 31, 2025, respectively. The balance of interest-earning deposits varies from day to day, depending on several factors, such as fluctuations in customers' deposits with Customers, payment of checks drawn on customers' accounts and strategic investment decisions made to optimize Customers' net interest income, while effectively managing interest-rate risk and liquidity. The decrease in interest-earning deposits since December 31, 2025 primarily resulted from deploying excess cash into loans and investment securities.
Investment securities at fair value
The investment securities portfolio is an important source of interest income and liquidity. It consists primarily of mortgage-backed securities and collateralized mortgage obligations guaranteed by agencies of the United States government, asset-backed securities, private label collateralized mortgage obligations, corporate notes and certain equity securities. In addition to generating revenue, the investment portfolio is maintained to manage interest-rate risk, provide liquidity, serve as collateral for other borrowings, and diversify the credit risk of interest-earning assets. The portfolio is structured to optimize net interest income given the changes in the economic environment, liquidity position and balance sheet mix.
At September 30, 2026, investment securities at fair value totaled $3.6 billion compared to $1.9 billion at December 31, 2025. The increase primarily resulted from purchases of $2.2 billion of investment securities consisting mostly of agency-guaranteed mortgage-backed securities and collateralized mortgage obligations, partially offset by maturities, calls and principal repayments totaling $411.9 million and sales of $105.5 million for the nine months ended September 30, 2026.
For financial reporting purposes, AFS debt securities are reported at fair value. Unrealized gains and losses on AFS debt securities that the Bank does not intend to sell, other than credit losses, are included in other comprehensive income (loss) and reported as a separate component of shareholders' equity, net of the related tax effect. Changes in the fair value of equity securities with a readily determinable fair value and securities reported at fair value based on a fair value option election are recorded in non-interest income in the period in which they occur. Customers recorded a provision for credit losses of $14.9 million and $16.0 million on certain debt securities available for sale for the nine months ended September 30, 2026 and 2025, respectively. Refer to "NOTE 5 - INVESTMENT SECURITIES" and "NOTE 15 - DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS" to Customers' unaudited consolidated financial statements for additional information.
The following table sets forth information about the maturities and weighted-average yield of the AFS debt securities portfolio. The weighted-average yield is computed based on a constant effective interest rate over the contractual life of each security adjusted for prepayment estimates, and considers the contractual coupon, amortization of premiums and accretion of discounts. Yields exclude the impact of related hedging derivatives.
September 30, 2026
Within one year After one but within five years After five but within ten years After ten years No
specific
maturity 		Total
Asset-backed securities - % - % - % - % 7.02 % 7.02 %
Agency-guaranteed residential mortgage-backed securities - - - - 5.21 5.21
Agency-guaranteed residential collateralized mortgage obligations - - - - 4.38 4.38
Agency-guaranteed commercial collateralized mortgage obligations - - - - 6.22 6.22
Corporate notes 5.91 6.80 7.39 5.49 - 6.35
Private label collateralized mortgage obligations - - - - 4.67 4.67
Weighted-average yield 5.91 % 6.80 % 7.39 % 5.49 % 4.95 % 5.08 %
The agency-guaranteed mortgage-backed securities and collateralized mortgage obligations in the AFS portfolio were issued by Ginnie Mae and Freddie Mac, and contain guarantees for the collection of principal and interest on the underlying mortgages.
Investment securities held to maturity
At September 30, 2026, investment securities held to maturity totaled $601.3 million compared to $729.1 million at December 31, 2025. The decrease primarily resulted from the maturities, calls and principal repayments totaling $146.4 million, partially offset by purchases of $15.4 million for the nine months ended September 30, 2026.
The following table sets forth information about the maturities and weighted-average yield of the investment securities held to maturity. The weighted-average yield is computed based on a constant effective interest rate over the contractual life of each security adjusted for prepayment estimates, and considers the contractual coupon, amortization of premiums, accretion of discounts and amortization of unrealized losses upon transfer from investment securities available for sale to held to maturity, along with the unrealized loss in accumulated other comprehensive income.
September 30, 2026
Within one year After one but within five years After five but within ten years No
specific
maturity 		Total
Asset-backed securities - % - % - % 5.07 % 5.07 %
Agency-guaranteed residential mortgage-backed securities - - - 1.79 1.79
Agency-guaranteed commercial mortgage-backed securities - - - 1.77 1.77
Agency-guaranteed residential collateralized mortgage obligations - - - 1.88 1.88
Agency-guaranteed commercial collateralized mortgage obligations - - - 3.20 3.20
Private label collateralized mortgage obligations - - - 2.39 2.39
Weighted-average yield - % - % - % 3.17 % 3.17 %
The agency-guaranteed mortgage-backed securities and collateralized mortgage obligations in the HTM portfolio were issued by Fannie Mae, Freddie Mac and Ginnie Mae, and contain guarantees for the collection of principal and interest on the underlying mortgages.
Investment securities classified as HTM are those debt securities that Customers has both the intent and ability to hold to maturity regardless of changes in market conditions, liquidity needs, or changes in general economic conditions. For financial reporting purposes, these securities are reported at cost, adjusted for the amortization of premiums and accretion of discounts, computed by a method which approximates the interest method over the terms of the securities. Refer to "NOTE 5 - INVESTMENT SECURITIES" and "NOTE 15 - DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS" to Customers' unaudited consolidated financial statements for additional information.
LOANS AND LEASES
The Bank has diversified lending activities that build overall franchise value and a high-tech, high-touch, branch-light strategy that serves its customers through a single-point-of-contact private banking strategy. The Bank serves commercial businesses through community, SBA, and private client groups. The Bank also serves corporate businesses nationwide, including healthcare, real estate specialty finance, fund finance, technology and venture capital banking, financial institutions group, mortgage finance and commercial equipment financing, as well as commercial real estate companies in the Bank's geographic markets and provides payments and treasury services. The Bank serves consumers through its branch network, provides residential mortgages, and personal loan and deposit products including through relationships with fintech companies and Banking-as-a-Service to fintech companies.
Existing lending relationships are primarily with small and middle market businesses and individual consumers primarily in Berks County and Southeastern Pennsylvania (Bucks, Chester and Philadelphia Counties); New York (Westchester and Suffolk Counties, and Manhattan); Hamilton, New Jersey; Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire; California (Southern California and the Bay Area); Nevada (Las Vegas and Reno); and nationally for certain loan and deposit products, such as the portfolio of corporate banking loans and leases and mortgage finance loans. The loan portfolio consists primarily of commercial and industrial loans, loans to support mortgage companies' funding needs, multifamily and commercial real estate loans.
Commercial Lending
Customers' commercial lending is broadly divided into corporate banking and geographic and other commercial and industrial banking. As of September 30, 2026, Customers had $16.9 billion in commercial loans outstanding, totaling approximately 91.5% of its total loan and lease portfolio, which includes loans held for sale, loans receivable, mortgage finance, at fair value, and loans receivable, installment, at fair value, compared to commercial loans outstanding of $15.4 billion, comprising approximately 91.5% of its total loan and lease portfolio at December 31, 2025.
Customers' corporate banking includes healthcare, real estate specialty finance, fund finance, technology and venture capital banking, financial institutions group, mortgage finance, commercial equipment finance, and municipal finance. Customers' lender finance vertical within fund finance provides variable rate loans secured by diverse collateral pools to private debt funds. Customers' capital call lines vertical within fund finance provides variable rate loans secured by collateral pools and limited partnership commitments from institutional investors in private equity funds and cash management services to the alternative investment industry. Customers' technology and venture capital banking group services the venture-backed growth industry from seed-stage through late-stage.
Customers' mortgage finance primarily provides financing to mortgage bankers for residential mortgage originations from loan closing until sale in the secondary market. The underlying residential loans are taken as collateral for Customers' commercial loans to the mortgage companies. As of September 30, 2026 and December 31, 2025, mortgage finance loans totaled $1.4 billion and $1.6 billion, respectively, and are reported as loans receivable, mortgage finance, at fair value on the consolidated balance sheet.
Customers' commercial equipment financing group goes to market through the following origination platforms: vendors, intermediaries, direct and capital markets. As of September 30, 2026 and December 31, 2025, Customers had $832.3 million and $813.7 million, respectively, of equipment finance loans outstanding. As of September 30, 2026 and December 31, 2025, Customers had $333.7 million and $306.5 million, respectively, of equipment finance leases outstanding. As of September 30, 2026 and December 31, 2025, Customers had $311.9 million and $303.4 million, respectively, of operating leases outstanding, net of accumulated depreciation of $132.8 million and $105.7 million, respectively.
Customers' geographic and other commercial and industrial banking includes community banking, SBA lending and private client groups. These groups within Customers' geographic markets originate loans, including SBA loans, through the branch network sales force and a team of dedicated relationship managers. The support administration of these groups is centralized, including technology, risk management, product management, marketing, performance tracking and overall strategy. Credit and sales training has been established for Customers' sales force, ensuring that it has small business experts in place providing appropriate financial solutions to the small business owners in its communities.
Customers' multifamily lending group is focused on retaining a portfolio of high-quality multifamily loans within Customers' covered geographic markets. These lending activities use conservative underwriting standards and primarily target the refinancing of loans with other banks or provide purchase money for new acquisitions by borrowers. The primary collateral for these loans is a first lien mortgage on the multifamily property, plus an assignment of all leases related to such property. Customers had multifamily loans of $2.7 billion outstanding, comprising approximately 14.4% of the total loan and lease portfolio at September 30, 2026, compared to $2.5 billion, or approximately 14.8% of the total loan and lease portfolio at December 31, 2025.
Consumer Lending
Customers provides unsecured consumer installment loans, residential mortgage and home equity loans to customers nationwide primarily through relationships with fintech companies. The installment loan portfolio consists largely of originated and purchased personal, student loan refinancing, home improvement and medical loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660. Customers has been selective in the consumer loans it has been purchasing. At September 30, 2026, Customers had $1.6 billion in consumer loans outstanding (including consumer loans held for investment and held for sale), or 8.5% of the total loan and lease portfolio, compared to $1.4 billion, or 8.5% of the total loan and lease portfolio, at December 31, 2025.
Purchases and sales of loans held for investment were as follows for the three and nine months ended September 30, 2026 and 2025:
Three Months Ended September 30, Nine Months Ended September 30,
(amounts in thousands) 2026 2025 2026 2025
Purchases (1)
Commercial and industrial:
Geographic and other $ 15,000 $ 888 $ 15,000 $ 54,743
Construction - - - 10,080
Personal installment (2)
140,494 151,998 310,272 297,639
Other installment (2)
32,847 - 63,115 -
Total $ 188,341 $ 152,886 $ 388,387 $ 362,462
Sales (3)
Commercial and industrial:
Corporate banking $ - $ - $ 1,039 $ -
Geographic and other (4)
28,023 - 66,337 -
Multifamily 12,197 - 12,197 8,000
Commercial real estate owner occupied (4)
26,157 - 31,363 -
Personal installment - - - 281
Other installment 23,282 - 23,282 -
Total $ 89,659 $ - $ 134,218 $ 8,281
(1) Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 99.1% and 98.7% of the loans' unpaid principal balance for the three months ended September 30, 2026 and 2025, respectively. The purchase price was 99.4% and 92.0% of the loans' unpaid principal balance for the nine months ended September 30, 2026 and 2025, respectively.
(2) Installment loan purchases for the three and nine months ended September 30, 2026 and 2025, consist of third-party originated unsecured consumer loans. None of the loans held for investment are considered sub-prime at the time of origination. Customers considers sub-prime borrowers to be those with FICO scores below 660.
(3) The gain on sales of loans held for investment included in net gain (loss) on sale of loans and leases in the consolidated statement of income was $1.0 million and $3.1 million for the three and nine months ended September 30, 2026, respectively. The gain on sales of loans held for investment included in net gain (loss) on sale of loans and leases in the consolidated statement of income was insignificant for the three and nine months ended September 30, 2025.
(4) Primarily sales of SBA loans.
Loans Held for Sale
The composition of loans held for sale as of September 30, 2026 and December 31, 2025 was as follows:
(amounts in thousands) September 30, 2026 December 31, 2025
Residential mortgage loans, at fair value $ 3,169 $ 1,851
Personal installment loans, at lower of cost or fair value 104,626 23,357
Other installment loans, at fair value 1,714 894
Total loans held for sale $ 109,509 $ 26,102
Loans held for sale are reported on the consolidated balance sheet at either fair value (due to the election of the fair value option) or at the lower of cost or fair value. An ACL is not recorded on loans that are classified as held for sale.
Refer to "NOTE 7 - LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR CREDIT LOSSES ON LOANS AND LEASES" to Customers' unaudited consolidated financial statements for additional information on the transfer of other consumer installment loans, at fair value, from loans held for sale to held for investment.
Total Loans and Leases Receivable
The composition of total loans and leases receivable (excluding loans held for sale) was as follows:
(amounts in thousands) September 30, 2026 December 31, 2025
Loans and leases receivable:
Commercial:
Commercial and industrial:
Corporate banking (1)
$ 7,856,243 $ 6,616,992
Geographic and other 1,560,267 1,594,182
Multifamily 2,668,192 2,490,336
Commercial real estate owner occupied 1,221,205 1,135,119
Commercial real estate non-owner occupied 2,066,642 1,738,821
Construction 158,914 162,966
Total commercial loans and leases receivable 15,531,463 13,738,416
Consumer:
Residential real estate 512,410 497,567
Manufactured housing 23,451 27,452
Installment:
Personal 645,794 581,340
Other 209,330 196,565
Total consumer loans receivable 1,390,985 1,302,924
Loans and leases receivable 16,922,448 15,041,340
Loans receivable, mortgage finance, at fair value 1,400,573 1,612,997
Loans receivable, installment, at fair value 78,807 102,077
Allowance for credit losses on loans and leases (172,125) (155,656)
Total loans and leases receivable, net of allowance for credit losses on loans and leases (2)
$ 18,229,703 $ 16,600,758
(1)Includes direct finance and sales-type equipment leases of $333.7 million and $306.5 million at September 30, 2026 and December 31, 2025, respectively.
(2)Includes deferred (fees) costs and unamortized (discounts) premiums, net of $(36.4) million and $(30.3) million at September 30, 2026 and December 31, 2025, respectively.
Loans and leases receivable
Loans and leases receivable (excluding loans held for sale and loans receivable, mortgage finance, at fair value and loans receivable, installment, at fair value), net of the ACL, increased by $1.9 billion to $16.8 billion at September 30, 2026, from $14.9 billion at December 31, 2025. The increase in loans and leases receivable, net of the ACL, was primarily attributable to higher balances in corporate banking loans and leases, partially offset by a $16.5 million increase in ACL, as further described below, from December 31, 2025. The overall loans and leases receivable fluctuations were the result of Customers selectively pursuing disciplined loan growth by focusing on holistic and strategic banking relationships that create franchise value.
The following table presents Customers' loans receivable (excluding loans held for sale, loans receivable, mortgage finance, at fair value and loans receivable, installment, at fair value) as of September 30, 2026 based on the remaining term to contractual maturity:
(amounts in thousands) Within one year After one but within five years After five but within fifteen years After fifteen years Total
Commercial loans:
Commercial and industrial $ 2,174,022 $ 5,880,183 $ 1,293,886 $ 68,419 $ 9,416,510
Multifamily 273,036 271,019 2,124,137 - 2,668,192
Commercial real estate owner occupied 179,296 699,711 263,853 78,345 1,221,205
Commercial real estate non-owner occupied 623,072 1,205,444 238,126 - 2,066,642
Construction 4,489 67,768 86,657 - 158,914
Total commercial loans $ 3,253,915 $ 8,124,125 $ 4,006,659 $ 146,764 $ 15,531,463
Consumer loans:
Residential real estate $ 805 $ 452 $ 9,260 $ 501,893 $ 512,410
Manufactured housing 376 3,440 16,679 2,956 23,451
Installment 69,080 525,858 213,133 47,053 855,124
Total consumer loans $ 70,261 $ 529,750 $ 239,072 $ 551,902 $ 1,390,985
The following table presents the distribution of those loans that mature in more than one year between predetermined rates and floating or adjustable rates, excluding the effect of interest rate swaps designated as cash flow hedges of certain commercial and industrial loans, as of September 30, 2026:
(amounts in thousands) Predetermined rates Floating or adjustable rates Total
Commercial loans:
Commercial and industrial $ 1,382,343 $ 5,860,145 $ 7,242,488
Multifamily 235,814 2,159,342 2,395,156
Commercial real estate owner occupied 115,900 926,009 1,041,909
Commercial real estate non-owner occupied 878,990 564,580 1,443,570
Construction 12,008 142,417 154,425
Total commercial loans $ 2,625,055 $ 9,652,493 $ 12,277,548
Consumer loans:
Residential real estate $ 415,392 $ 96,213 $ 511,605
Manufactured housing 23,075 - 23,075
Installment 786,041 3 786,044
Total consumer loans $ 1,224,508 $ 96,216 $ 1,320,724
Loans receivable, mortgage finance, at fair value
The mortgage finance product line primarily provides financing to mortgage companies nationwide from the time of origination of the underlying mortgage loans until the mortgage loans are sold into the secondary market. As a mortgage finance lender, Customers provides a form of financing to mortgage bankers by purchasing for resale the underlying residential mortgages on a short-term basis under a master repurchase agreement. These loans are reported as loans receivable, mortgage finance, at fair value on the consolidated balance sheets. Because these loans are reported at their fair value, they do not have an ACL and are therefore excluded from ACL-related disclosures. At September 30, 2026, all of Customers' mortgage finance loans were current in terms of payment.
Customers is subject to the risks associated with such lending, including, but not limited to, the risks of fraud, bankruptcy and default of the mortgage banker or of the underlying residential borrower, any of which could result in credit losses. Customers' mortgage finance lending team members monitor these mortgage originators by obtaining financial and other relevant information to reduce these risks during the lending period. Loans receivable, mortgage finance, at fair value totaled $1.4 billion and $1.6 billion at September 30, 2026 and December 31, 2025, respectively.
Loans receivable, installment, at fair value
Customers had a lending arrangement with a fintech company, which was acquired by a bank, whereby Customers originated consumer installment loans and held these loans prior to sale. These consumer installment loans were designated as loans held for sale and reported at fair value based on an election made to account for the loans at fair value. Customers transferred these consumer installment loans from held for sale to held for investment when the lending arrangement with this fintech company expired, and continue to be reported at fair value based on an election made to account for the loans at fair value. Because these loans are reported at their fair value, they do not have an ACL and are therefore excluded from ACL-related disclosures. At September 30, 2026, Customers had $1.3 million of consumer installment loans, at fair value, on non-accrual status.
Credit Risk
Customers manages credit risk by maintaining diversification in its loan and lease portfolio, establishing and enforcing prudent underwriting standards and collection efforts, and continuous and periodic loan and lease classification reviews. Management also considers the effect of credit risk on financial performance by reviewing quarterly and maintaining an adequate ACL. Credit losses are charged-off when they are identified, and provisions are added for current expected credit losses, to the ACL at least quarterly. The ACL is estimated at least quarterly.
The provision for credit losses on loans and leases was $20.7 million and $57.0 million for the three and nine months ended September 30, 2026, respectively. The provision for credit losses on loans and leases was $19.8 million and $59.7 million for the three and nine months ended September 30, 2025, respectively. The ACL maintained for loans and leases receivable (excluding loans held for sale, loans receivable, mortgage finance, at fair value, and loans receivable, installment, at fair value) was $172.1 million, or 1.02% of loans and leases receivable at September 30, 2026, and $155.7 million or 1.03% of loans and leases receivable at December 31, 2025.
The increase in the ACL from December 31, 2025 resulted primarily from an increase in loan balances and reserve build in the multifamily portfolio due to market specific conditions partially offset by slight improvements in the forecast of macroeconomic variables. Net charge-offs were $12.7 million for the three months ended September 30, 2026, a decrease of $2.7 million compared to the same period in 2025. The decrease in net charge-offs for the three months ended September 30, 2026 compared to the same period in 2025 was primarily due to lower charge-offs for non-owner occupied commercial real estate and consumer installment loans, partially offset by higher charge-offs for commercial and industrial loans. Net charge-offs were $40.5 million for the nine months ended September 30, 2026, a decrease of $5.1 million compared to the same period in 2025. The decrease in net charge-offs for the nine months ended September 30, 2026 compared to the same period in 2025 was primarily due to lower charge-offs for non-owner occupied commercial real estate and consumer installment loans, partially offset by higher charge-offs for multifamily loans and commercial and industrial loans. Refer to the tables of changes in Customers' ACL for annualized net-charge offs to average loans by loan type for the periods indicated.
The tables below present changes in Customers' ACL for the periods indicated:
(amounts in thousands) Commercial and industrial Multifamily Commercial real estate owner occupied Commercial real estate non-owner occupied Construction Residential real estate Manufactured housing Installment Total
Three Months Ended
September 30, 2026
Ending Balance,
June 30, 2026 		$ 40,158 $ 29,324 $ 10,226 $ 13,503 $ 2,803 $ 6,251 $ 3,244 $ 58,597 $ 164,106
Charge-offs (5,645) (569) (50) - - - - (9,303) (15,567)
Recoveries 61 820 225 - - - - 1,795 2,901
Provision (benefit) for credit losses on loans and leases 5,216 18,753 (5,950) (3,346) (1,170) 498 (751) 7,435 20,685
Ending Balance,
September 30, 2026 		$ 39,790 $ 48,328 $ 4,451 $ 10,157 $ 1,633 $ 6,749 $ 2,493 $ 58,524 $ 172,125
Nine Months Ended
September 30, 2026
Ending Balance,
December 31, 2025 		$ 37,683 $ 19,333 $ 10,431 $ 18,928 $ 2,225 $ 6,499 $ 3,391 $ 57,166 $ 155,656
Charge-offs (13,593) (8,079) (86) - - (22) - (28,186) (49,966)
Recoveries 2,785 820 598 - - 2 - 5,261 9,466
Provision (benefit) for credit losses on loans and leases 12,915 36,254 (6,492) (8,771) (592) 270 (898) 24,283 56,969
Ending Balance,
September 30, 2026 		$ 39,790 $ 48,328 $ 4,451 $ 10,157 $ 1,633 $ 6,749 $ 2,493 $ 58,524 $ 172,125
Annualized Net Charge-offs to Average Loans and Leases
Three Months Ended
September 30, 2026 		(0.25) % 0.04 % 0.06 % - % - % - % - % (3.48) % (0.31) %
Nine Months Ended
September 30, 2026 		(0.17) % (0.38) % 0.06 % - % - % (0.01) % - % (3.72) % (0.35) %
(amounts in thousands) Commercial and industrial Multifamily Commercial real estate owner occupied Commercial real estate non-owner occupied Construction Residential real estate Manufactured housing Installment Total
Three Months Ended
September 30, 2025
Ending Balance,
June 30, 2025 		$ 36,262 $ 20,864 $ 12,514 $ 20,679 $ 2,160 $ 6,331 $ 3,721 $ 44,887 $ 147,418
Charge-offs (2,383) - (335) (3,073) - (39) - (11,670) (17,500)
Recoveries 203 - - - - 14 - 1,912 2,129
Provision (benefit) for credit losses on loans and leases 313 (891) (1,188) 2,178 (182) 39 (213) 19,706 19,762
Ending Balance,
September 30, 2025 		$ 34,395 $ 19,973 $ 10,991 $ 19,784 $ 1,978 $ 6,345 $ 3,508 $ 54,835 $ 151,809
Nine Months Ended
September 30, 2025
Ending Balance,
December 31, 2024 		$ 29,379 $ 18,511 $ 10,755 $ 17,405 $ 1,250 $ 5,968 $ 3,829 $ 49,678 $ 136,775
Allowance for credit losses on PCD loans, net of charge-offs (1)
1,000 - - - - - - - 1,000
Charge-offs (12,886) (3,834) (771) (3,073) - (40) - (34,821) (55,425)
Recoveries 3,604 - 9 - 6 19 - 6,157 9,795
Provision (benefit) for credit losses on loans and leases 13,298 5,296 998 5,452 722 398 (321) 33,821 59,664
Ending Balance,
September 30, 2025 		$ 34,395 $ 19,973 $ 10,991 $ 19,784 $ 1,978 $ 6,345 $ 3,508 $ 54,835 $ 151,809
Annualized Net Charge-offs to Average Loans and Leases
Three Months Ended
September 30, 2025 		(0.11) % - % (0.13) % (0.80) % - % (0.02) % - % (4.27) % (0.43) %
Nine Months Ended
September 30, 2025 		(0.17) % (0.22) % (0.09) % (0.28) % 0.01 % (0.01) % - % (4.49) % (0.45) %
(1)Represents $1.0 million of allowance for credit losses on PCD loans recognized upon acquisition of commercial and industrial loans during the nine months ended September 30, 2025.
The ACL is based on a quarterly evaluation of the loan and lease portfolio held for investment and is maintained at a level that management considers adequate to absorb expected losses as of the balance sheet date. All commercial loans, with the exception of PPP loans and mortgage finance loans, which are reported at fair value, are assigned internal credit-risk ratings, based upon an assessment of the borrower, the structure of the transaction and the available collateral and/or guarantees. All loans and leases are monitored regularly by the responsible officer, and the risk ratings are adjusted when considered appropriate. The risk assessment allows management to identify problem loans and leases timely. Management considers a variety of factors and recognizes the inherent risk of loss that always exists in the lending process. Management uses a disciplined methodology to estimate an appropriate level of ACL. Refer to Critical Accounting Policies and Estimates herein and "NOTE 2 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION" to Customers' audited consolidated financial statements in its 2025 Form 10-K for further discussion on management's methodology for estimating the ACL.
Customers' commercial real estate, commercial and residential construction, consumer residential and owner occupied commercial and industrial loan types have real estate as collateral (collectively, "the real estate portfolio"), primarily in the form of a first lien position. Current appraisals providing current value estimates of the property are received when Customers' credit group determines that the facts and circumstances have significantly changed since the date of the last appraisal, including that real estate values have deteriorated. A designated credit committee and loan officers review all non-accrual loans on a periodic basis. In addition, loans where the loan officers have identified a "borrower of interest" are discussed to determine if additional analysis is necessary to apply the risk-rating criteria properly. The risk ratings for the real estate loan portfolio are determined based upon the current information available, including but not limited to discussions with the borrower, updated financial information, economic conditions within the geographic area and other factors that may affect the cash flow of the loan. If a loan is individually evaluated for impairment, the collateral value or discounted cash flow analysis is generally used to determine the estimated fair value of the underlying collateral, net of estimated selling costs, and compared to the outstanding loan balance to determine the amount of reserve necessary, if any. Appraisals used in this evaluation process are typically less than two years aged. For loans where real estate is not the primary source of collateral, updated financial information is obtained, including any relevant supplemental financial data to estimate the fair value of the loan, net of estimated selling costs, and compared to the outstanding loan balance to estimate the required reserve.
These impairment measurements are inherently subjective as they require material estimates, including, among others, estimates of property values in appraisals, the amounts and timing of expected future cash flows on individual loans, and general considerations for historical loss experience, economic conditions, uncertainties in estimating losses and inherent risks in the various credit portfolios, all of which require judgment and may be susceptible to significant change over time and as a result of changing economic conditions or other factors. Pursuant to ASC 326, individually assessed loans, consisting primarily of non-accrual and restructured loans, are considered in the methodology for determining the ACL. Individually assessed loans are generally evaluated based on the expected future cash flows or the fair value of the underlying collateral if principal repayment is expected to substantially come from the operation of the collateral or fair value of the collateral less estimated costs to sell if repayment of the loan is expected to be provided from the sale of such collateral. Shortfalls in the underlying collateral value for loans or leases determined to be collateral dependent are charged off immediately. Subsequent to an appraisal or other fair value estimate, management will assess whether there was a further decline in the value of the collateral based on changes in market conditions or property use that would require additional impairment to be recorded to reflect the particular situation, thereby increasing the ACL on loans and leases held for investment.
Asset Quality
Customers classifies the loan and lease receivables by product or other characteristic generally defining a shared characteristic with other loans or leases in the same group. Charge-offs from originated and acquired loans and leases held for investment are absorbed by the ACL. The schedule that follows includes both loans held for sale and loans held for investment:
Asset Quality at September 30, 2026
(dollars in thousands) Total Loans and Leases Current 30-89 Days Past Due 90 Days or More Past Due and Accruing Non-accrual/NPL (a) OREO and Repossessed Assets (b)
NPA (1) (a)+(b)
NPL to Loan and Lease Type (%) NPA to Loans and Leases + OREO and Repossessed Assets (%)
Loan and Lease Type
Commercial and industrial $ 9,416,510 $ 9,375,545 $ 11,652 $ 3,806 $ 25,507 $ 12,324 $ 37,831 0.27 % 0.40 %
Multifamily 2,668,192 2,658,832 - - 9,360 - 9,360 0.35 % 0.35 %
Commercial real estate owner occupied 1,221,205 1,188,769 26,886 - 5,550 - 5,550 0.45 % 0.45 %
Commercial real estate non-owner occupied 2,066,642 2,049,918 16,589 - 135 - 135 0.01 % 0.01 %
Construction 158,914 158,914 - - - - - - % - %
Total commercial loans and leases receivable 15,531,463 15,431,978 55,127 3,806 40,552 12,324 52,876 0.26 % 0.34 %
Residential 512,410 495,778 10,454 - 6,178 244 6,422 1.21 % 1.25 %
Manufactured housing 23,451 21,567 723 146 1,015 40 1,055 4.33 % 4.49 %
Installment 855,124 839,759 11,147 - 4,218 - 4,218 0.49 % 0.49 %
Total consumer loans receivable 1,390,985 1,357,104 22,324 146 11,411 284 11,695 0.82 % 0.84 %
Loans and leases receivable
16,922,448 16,789,082 77,451 3,952 51,963 12,608 64,571 0.31 % 0.38 %
Loans receivable, mortgage finance, at fair value
1,400,573 1,400,573 - - - - - - % - %
Loans receivable, installment, at fair value 78,807 75,928 1,553 - 1,326 - 1,326 1.68 % 1.68 %
Total loans held for sale 109,509 108,360 999 - 150 - 150 0.14 % 0.14 %
Total portfolio $ 18,511,337 $ 18,373,943 $ 80,003 $ 3,952 $ 53,439 $ 12,608 $ 66,047 0.29 % 0.36 %
Asset Quality at September 30, 2026 (continued)
(dollars in thousands) Total Loans and Leases Non-accrual / NPL ACL Reserves to Loans and Leases (%) Reserves to NPLs (%)
Loan and Lease Type
Commercial and industrial $ 9,416,510 $ 25,507 $ 39,790 0.42 % 156.00 %
Multifamily 2,668,192 9,360 48,328 1.81 % 516.32 %
Commercial real estate owner occupied 1,221,205 5,550 4,451 0.36 % 80.20 %
Commercial real estate non-owner occupied 2,066,642 135 10,157 0.49 % 7,523.70 %
Construction 158,914 - 1,633 1.03 % - %
Total commercial loans and leases receivable 15,531,463 40,552 104,359 0.67 % 257.35 %
Residential 512,410 6,178 6,749 1.32 % 109.24 %
Manufactured housing 23,451 1,015 2,493 10.63 % 245.62 %
Installment 855,124 4,218 58,524 6.84 % 1,387.48 %
Total consumer loans receivable 1,390,985 11,411 67,766 4.87 % 593.87 %
Loans and leases receivable
16,922,448 51,963 172,125 1.02 % 331.25 %
Loans receivable, mortgage finance, at fair value
1,400,573 - - - % - %
Loans receivable, installment, at fair value 78,807 1,326 - - % - %
Total loans held for sale 109,509 150 - - % - %
Total portfolio $ 18,511,337 $ 53,439 $ 172,125 0.93 % 322.10 %
(1) Excludes non-performing investment securities, at fair value of $13.0 million with ACL of $25.9 million at September 30, 2026.
The total loan and lease portfolio was $18.5 billion at September 30, 2026 compared to $16.8 billion at December 31, 2025, and $53.4 million, or 0.29% of loans and leases, were non-performing at September 30, 2026 compared to $43.7 million, or 0.26% of loans and leases, at December 31, 2025. The total loan and lease portfolio was supported by an ACL of $172.1 million (322.10% of NPLs and 0.93% of total loans and leases) and $155.7 million (356.29% of NPLs and 0.93% of total loans and leases), at September 30, 2026 and December 31, 2025, respectively.
The tables below set forth non-accrual loans, NPAs and asset quality ratios:
(amounts in thousands) September 30, 2026 December 31, 2025
Loans 90+ days delinquent still accruing
$ 3,952 $ 4,029
Non-accrual loans $ 53,439 $ 43,688
OREO and repossessed assets 12,608 12,472
Investment securities, at fair value 12,986 16,184
Total non-performing assets $ 79,033 $ 72,344
September 30, 2026 December 31, 2025
Non-accrual loans to loans and leases receivable (1)
0.31 % 0.27 %
Non-accrual loans to total loans and leases portfolio
0.29 % 0.26 %
Non-performing assets to total assets (2)
0.29 % 0.29 %
Non-accrual loans and loans 90+ days delinquent to total assets 0.21 % 0.19 %
Allowance for credit losses on loans and leases to:
Loans and leases receivable
1.02 % 1.03 %
Non-accrual loans 322.10 % 356.29 %
(1) Excludes loans held for sale, loans receivable, mortgage finance, at fair value and loans receivable, installment, at fair value.
(2) Includes non-performing investment securities, at fair value of $13.0 million with ACL of $25.9 million at September 30, 2026 and fair value of $16.2 million with ACL of $18.8 million at December 31, 2025, respectively.
The asset quality ratios related to NPAs, including non-performing investment securities, at fair value, and non-accrual loans remained low at September 30, 2026 as compared to December 31, 2025. Refer to Credit Risk above for information about the increase in ACL affecting the related asset quality ratios at September 30, 2026 as compared to December 31, 2025.
DEPOSITS
Customers offers a variety of deposit accounts, including checking, savings, MMDA, and time deposits. Deposits are primarily obtained from Customers' geographic service area and nationwide through our single point of contact relationship managers, our branchless digital banking products, deposit brokers, listing services and other relationships.
The components of deposits were as follows at the dates indicated:
(dollars in thousands) September 30, 2026 December 31, 2025 Change % Change
Demand, non-interest bearing $ 7,209,138 $ 6,303,748 $ 905,390 14.4 %
Demand, interest bearing 5,104,467 5,049,151 55,316 1.1 %
Savings, including MMDA 6,594,183 6,129,837 464,346 7.6 %
Non-time deposits 18,907,788 17,482,736 1,425,052 8.2 %
Time deposits 3,656,045 3,295,968 360,077 10.9 %
Total deposits $ 22,563,833 $ 20,778,704 $ 1,785,129 8.6 %
Total deposits were $22.6 billion at September 30, 2026, an increase of $1.8 billion, or 8.6%, from $20.8 billion at December 31, 2025. The increase in total deposits was primarily due to increases in non-interest bearing demand deposits of $905.4 million, or 14.4%, to $7.2 billion at September 30, 2026 from $6.3 billion at December 31, 2025, savings, including MMDA of $464.3 million, or 7.6%, to $6.6 billion at September 30, 2026, from $6.1 billion at December 31, 2025, time deposits of $360.1 million, or 10.9%, to $3.7 billion at September 30, 2026, from $3.3 billion at December 31, 2025 and interest bearing demand deposits of $55.3 million, or 1.1%, to $5.1 billion at September 30, 2026, from $5.0 billion at December 31, 2025.
At September 30, 2026 and December 31, 2025, the Bank had $1.9 billion and $1.8 billion in deposits, respectively, to which it had pledged $2.0 billion and $1.8 billion of available borrowing capacity through the FHLB to the depositors through a standby letter of credit arrangement, respectively.
The total amount of estimated uninsured deposits was $9.8 billion and $8.6 billion at September 30, 2026 and December 31, 2025, respectively. Time deposits greater than the FDIC limit of $250,000 totaled $1.2 billion at September 30, 2026 and December 31, 2025. At September 30, 2026, the scheduled maturities of uninsured time deposits were as follows:
(amounts in thousands) September 30, 2026
3 months or less $ 338,861
Over 3 through 6 months 426,768
Over 6 through 12 months 335,090
Over 12 months 118,898
Total $ 1,219,617
Average deposit balances by type and the associated average rate paid are summarized below:
Three Months Ended September 30, 2026 Three Months Ended September 30, 2025
(dollars in thousands) Average
Balance 		Average
Rate Paid 		Average
Balance 		Average
Rate Paid
Demand, non-interest bearing $ 6,529,941 0.00 % $ 6,362,360 0.00 %
Demand, interest-bearing 5,296,900 3.25 % 4,983,168 3.83 %
Savings, including MMDA 6,624,104 3.46 % 5,846,098 3.92 %
Time deposits 3,684,179 4.13 % 3,108,831 4.62 %
Total $ 22,135,124 2.50 % $ 20,300,457 2.77 %
Nine Months Ended September 30, 2026 Nine Months Ended September 30, 2025
(dollars in thousands) Average
Balance 		Average
Rate Paid 		Average
Balance 		Average
Rate Paid
Demand, non-interest bearing $ 6,369,545 0.00 % $ 5,891,249 0.00 %
Demand, interest-bearing 5,123,095 3.25 % 5,090,947 3.81 %
Savings, including MMDA 6,275,001 3.45 % 5,450,663 3.91 %
Time deposits 3,527,369 4.16 % 2,905,047 4.73 %
Total $ 21,295,010 2.49 % $ 19,337,906 2.82 %
FHLB ADVANCES AND OTHER BORROWINGS
Borrowed funds from various sources are generally used to supplement deposit growth and meet other operating needs. Customers' borrowings include short-term and long-term advances from the FHLB, FRB, federal funds purchased, senior unsecured notes and subordinated debt. Subordinated debt is also considered as Tier 2 capital for certain regulatory calculations.
Short-term debt
Short-term debt at September 30, 2026 and December 31, 2025 was as follows:
September 30, 2026 December 31, 2025
(dollars in thousands) Amount Rate Amount Rate
FHLB advances $ 250,000 4.16 % $ - - %
Total short-term debt $ 250,000 $ -
Long-term debt
FHLB and FRB Advances
Long-term FHLB and FRB advances at September 30, 2026 and December 31, 2025 were as follows:
September 30, 2026 December 31, 2025
(dollars in thousands) Amount Rate Amount Rate
FHLB advances (1)
$ 1,887,182
(2)
4.24 %
(3)
$ 1,325,068
(2)
4.04 %
(3)
Total long-term FHLB and FRB advances $ 1,887,182 $ 1,325,068
(1) Amounts reported in the above table include fixed rate long-term advances from FHLB of $450.0 million with maturities ranging from June 2027 to March 2028, and variable rate long-term advances from FHLB of $1.4 billion with maturities ranging from October 2029 to September 2031 with a returnable option that can be repaid without penalty on certain predetermined dates at Customers Bank's option, at September 30, 2026.
(2) Includes $(2.8) million and $5.1 million of unamortized basis adjustments from interest rate swaps designated as fair value hedges of long-term advances from FHLB at September 30, 2026 and December 31, 2025, respectively. Refer to "NOTE 16 - DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES" to Customers' unaudited consolidated financial statements for additional information.
(3) Excludes the effect of interest rate swaps designated as fair value hedges of long-term advances from FHLB.
The maximum borrowing capacity with the FHLB and FRB at September 30, 2026 and December 31, 2025 was as follows:
(dollars in thousands) September 30, 2026 December 31, 2025
Total maximum borrowing capacity with the FHLB $ 6,128,629 $ 4,639,436
Total maximum borrowing capacity with the FRB
5,807,565 4,742,290
Qualifying loans and securities serving as collateral against FHLB and FRB
14,046,009 11,200,653
Senior Notes and Subordinated Debt
Long-term senior notes and subordinated debt at September 30, 2026 and December 31, 2025 were as follows:
(dollars in thousands) Carrying Amount
Issued by Ranking September 30, 2026 December 31, 2025 Rate Issued Amount Date Issued Maturity Price
Customers Bancorp
Senior (1)
$ 99,313 $ 99,208 2.875 % $ 100,000 August 2021 August 2031 100.000 %
Total other borrowings $ 99,313 $ 99,208
Customers Bancorp
Subordinated (2)(3)
$ 98,602 $ 98,359 6.875 % $ 100,000 December 2025 January 2036 100.000 %
Customers Bancorp
Subordinated (2)(4)
73,265 73,129 5.375 % $ 74,750 December 2019 December 2034 100.000 %
Customers Bank
Subordinated (2)(5)
- 109,659 6.125 % 110,000 June 2014 June 2029 100.000 %
Total subordinated debt $ 171,867 $ 281,147
(1)The senior notes had an annual fixed rate of 2.875% until August 15, 2026. From August 15, 2026 until maturity, the notes bear an annual interest rate equal to a benchmark rate, which is the three-month term SOFR, plus 235 basis points. Customers Bancorp has the ability to call the senior notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after August 15, 2026.
(2)The subordinated notes qualify as Tier 2 capital for regulatory capital purposes.
(3)The subordinated notes will bear an annual fixed rate of 6.875% until January 15, 2031. From January 15, 2031 until maturity, the notes will bear an annual interest rate equal to a benchmark rate, which is expected to be the three-month term SOFR, plus 342 basis points. Customers Bancorp has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after January 15, 2031.
(4)Customers Bancorp has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after December 30, 2029.
(5)The subordinated notes had an annual fixed rate of 6.125% until June 26, 2024. From June 26, 2024 until maturity, the notes bear an annual interest rate equal to the three-month LIBOR plus 344.3 basis points. Pursuant to the Adjustable Interest Rate (LIBOR) Act enacted by Congress on March 15, 2022, Customers substituted three-month term SOFR plus a tenor spread adjustment of 26.161 basis points for three-month LIBOR as the benchmark reference rate in order to calculate the annual interest rate after June 26, 2024. Customers Bank has the ability to call the subordinated notes, in whole, or in part, at a redemption price equal to 100% of the principal balance at certain times on or after June 26, 2024. Customers Bank called the subordinated notes on March 26, 2026.
SHAREHOLDERS' EQUITY
The components of shareholders' equity were as follows at the dates indicated:
(dollars in thousands) September 30, 2026 December 31, 2025 Change % Change
Common stock $ 36,544 $ 36,189 $ 355 1.0 %
Additional paid in capital 675,689 666,756 8,933 1.3 %
Retained earnings 1,754,790 1,535,194 219,596 14.3 %
Accumulated other comprehensive income (loss), net (118,011) (54,050) (63,961) 118.3 %
Treasury stock (156,312) (68,572) (87,740) 128.0 %
Total shareholders' equity
$ 2,192,700 $ 2,115,517 $ 77,183 3.6 %
Shareholders' equity increased $77.2 million, or 3.6%, to $2.2 billion at September 30, 2026 when compared to shareholders' equity of $2.1 billion at December 31, 2025. The increase primarily resulted from an increase of $219.6 million in retained earnings, partially offset by an increase in treasury stock of $87.7 million and a decrease in accumulated other comprehensive income (loss), net of $64.0 million.
The increases in common stock and additional paid in capital primarily resulted from the issuance of common stock under share-based compensation arrangements for the nine months ended September 30, 2026.
The increase in retained earnings resulted from net income of $219.6 million for the nine months ended September 30, 2026.
The decrease in accumulated other comprehensive income (loss), net primarily resulted from increases of $64.1 million in unrealized losses on AFS debt securities due to changes in market interest rates and credit spreads and income tax effect of $16.8 million and $26.4 million in unrealized losses on derivatives designated as cash flow hedges and income tax effect of $7.0 million during the nine months ended September 30, 2026.
The increase in treasury stock primarily resulted from repurchases of 1,206,650 shares of its common stock for $87.7 million under the 2026 Share Repurchase Program for the nine months ended September 30, 2026. Refer to "NOTE 11 - SHAREHOLDERS' EQUITY" to Customers' unaudited consolidated financial statements for additional information.
LIQUIDITY AND CAPITAL RESOURCES
Liquidity for a financial institution is a measure of that institution's ability to meet depositors' needs for funds, to satisfy or fund loan and lease commitments and for other operating purposes. Ensuring adequate liquidity is an objective of the asset/liability management process. Customers coordinates its management of liquidity with its interest rate sensitivity and capital position, and strives to maintain a strong liquidity position that is sufficient to meet Customers' short-term and long-term needs, commitments and contractual obligations.
Customers is involved with financial instruments and other commitments with off-balance sheet risks. Financial instruments with off-balance sheet risks are incurred in the normal course of business to meet the financing needs of the Bank's customers. These financial instruments include commitments to extend credit, including unused portions of lines of credit, and standby letters of credit. Those instruments involve, to varying degrees, elements of credit risk in excess of the amount recognized on the consolidated balance sheet.
With commitments to extend credit, exposure to credit loss in the event of non-performance by the other party to the financial instrument is represented by the contractual amount of those instruments. The same credit policies are used in making commitments and conditional obligations as for on-balance sheet instruments. Because they involve credit risk similar to extending a loan and lease, these financial instruments are subject to the Bank's credit policy and other underwriting standards.
Customers recognized a benefit to provision for credit losses on unfunded lending-related commitments of $7.2 million and $6.2 million during the three and nine months ended September 30, 2026, respectively, resulting in an ACL of $2.8 million as of September 30, 2026. Customers had an ACL on unfunded lending-related commitments of $9.0 million as of December 31, 2025.
Customers' contractual obligations and other commitments representing required and potential cash outflows include operating leases, demand deposits, time deposits, federal funds purchased, short-term and long-term advances from FHLB, unsecured senior notes, subordinated debt, loan and other commitments as of September 30, 2026. Refer to "NOTE 8 - LEASES", "NOTE 9 - DEPOSITS", "NOTE 10 - BORROWINGS" and "NOTE 13 - FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK" to Customers' unaudited consolidated financial statements for additional information.
At September 30, 2026, Customers had $3.6 billion of cash on hand and $4.2 billion of investment securities. Customers' investment portfolio, including debt securities available for sale and held to maturity provides periodic cash flows through regular maturities and amortization and can be used as collateral to secure additional funding. We maintain a strong liquidity position, with $11.4 billion of liquidity immediately available consisting of cash on hand and available borrowing capacity from the FHLB and the FRB, which covered approximately 117% of uninsured deposits and approximately 151% of uninsured deposits less collateralized and affiliate deposits at September 30, 2026. Our loan to deposit ratio was 82% at September 30, 2026. Customers' principal sources of funds are deposits, borrowings, principal and interest payments on loans and leases, other funds from operations, and proceeds from common and preferred stock issuances. Borrowing arrangements are maintained with the FHLB and the FRB to meet short-term liquidity needs. Longer-term borrowing arrangements are also maintained with the FHLB and the FRB. As of September 30, 2026, Customers' borrowing capacity with the FHLB was $6.1 billion, of which $2.1 billion was utilized in borrowings and $2.0 billion of available capacity was utilized to collateralize deposits. As of December 31, 2025, Customers' borrowing capacity with the FHLB was $4.6 billion, of which $1.3 billion was utilized in borrowings and $1.8 billion of available capacity was utilized to collateralize deposits. As of September 30, 2026 and December 31, 2025, Customers' borrowing capacity with the FRB was $5.8 billion and $5.3 billion, respectively. None of this capacity was utilized as of September 30, 2026 and December 31, 2025.
The table below summarizes Customers' cash flows for the nine months ended September 30, 2026 and 2025:
Nine Months Ended September 30,
(dollars in thousands) 2026 2025 Change % Change
Net cash provided by (used in) operating activities $ 198,942 $ 373,189 $ (174,247) (46.7) %
Net cash provided by (used in) investing activities (3,436,005) (1,644,863) (1,791,142) 108.9 %
Net cash provided by (used in) financing activities 2,450,565 1,671,382 779,183 46.6 %
Net increase (decrease) in cash and cash equivalents $ (786,498) $ 399,708 $ (1,186,206) (296.8) %
Cash flows provided by (used in) operating activities
Cash provided by operating activities of $198.9 million for the nine months ended September 30, 2026 resulted from proceeds from sales and repayments of loans held for sale of $458.5 million, net income of $219.6 million and net non-cash operating adjustments of $96.9 million, partially offset by origination and purchases of loans held for sale of $436.0 million, an increase in accrued interest receivable and other assets of $91.0 million and a decrease in accrued interest payable and other liabilities of $49.1 million.
Cash provided by operating activities of $373.2 million for the nine months ended September 30, 2025 resulted from proceeds from sales and repayments of loans held for sale of $672.2 million, net income of $149.6 million, net non-cash operating adjustments of $114.5 million, an increase in accrued interest payable and other liabilities of $36.5 million and a decrease in accrued interest receivable and other assets of $6.5 million, partially offset by origination and purchases of loans held for sale of $606.2 million.
Cash flows provided by (used in) investing activities
Cash used in investing activities of $3.4 billion for the nine months ended September 30, 2026 primarily resulted from purchases of investment securities available for sale of $2.2 billion, net increase in loans and leases, excluding mortgage finance loans of $1.7 billion, purchases of loans of $388.4 million, purchases of leased assets under lessor operating leases of $54.2 million and net purchases of FHLB, Federal Reserve Bank, and other restricted stock of $37.8 million, partially offset by proceeds from maturities, calls, and principal repayments of investment securities available for sale of $411.9 million and held to maturity of $146.4 million, net proceeds from repayments of mortgage finance loans of $229.7 million, proceeds from sales of investment securities available for sale of $105.5 million and proceeds from sales of loans and leases of $134.2 million.
Cash used in investing activities of $1.6 billion for the nine months ended September 30, 2025 primarily resulted from net increase in loans and leases, excluding mortgage finance loans of $1.3 billion, purchases of investment securities available for sale of $802.5 million, purchases of loans of $334.9 million, net origination of mortgage finance loans of $144.6 million, purchases of leased assets under lessor operating leases of $88.8 million and purchases of investment securities held to maturity of $24.0 million, partially offset by proceeds from sales of investment securities available for sale of $551.3 million, proceeds from maturities, calls, and principal repayments of investment securities available for sale of $246.2 million and held to maturity of $218.6 million.
Cash flows provided by (used in) financing activities
Cash provided by financing activities of $2.5 billion for the nine months ended September 30, 2026 primarily resulted from net increase in deposits of $1.8 billion, proceeds from long-term borrowed funds from the FHLB and the FRB of $1.7 billion and net increase in short-term borrowed funds from FHLB of $250.0 million, partially offset by repayments of long-term borrowed funds from the FHLB and the FRB of $1.1 billion, repayments of the Bank subordinated long-term debt of $110.0 million and purchases of treasury stock of $87.7 million.
Cash provided by financing activities of $1.7 billion for the nine months ended September 30, 2025 primarily resulted from net increase in deposits of $1.5 billion, proceeds from long-term borrowed funds from the FHLB and the FRB of $310.0 million and proceeds from issuance of common stock of $165.9 million including $163.5 million, net of issuance costs, from reissuance of common stock in an underwritten public offering that were held as treasury stock, partially offset by repayments of long-term borrowed funds from the FHLB and the FRB of $200.0 million, redemption of preferred stock of $57.5 million, payments of employee taxes withheld from share-based awards of $12.5 million, dividends paid on preferred stock of $8.9 million and purchases of treasury stock of $5.6 million. Refer to "NOTE 11 - SHAREHOLDERS' EQUITY" to Customers' unaudited consolidated financial statements for additional information on the redemption of preferred stock and reissuance of common stock that were held as treasury stock.
CAPITAL ADEQUACY
The Bank and the Bancorp are subject to various regulatory capital requirements administered by federal banking agencies. Failure to meet minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.
Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At September 30, 2026 and December 31, 2025, the Bank and the Bancorp met all capital adequacy requirements to which they were subject.
Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1, and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios set forth in the following table:
Minimum Capital Levels to be Classified as:
Actual Adequately Capitalized Well Capitalized Basel III Compliant
(dollars in thousands) Amount Ratio Amount Ratio Amount Ratio Amount Ratio
As of September 30, 2026:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc. $ 2,304,659 12.623 % $ 821,624 4.500 % N/A N/A $ 1,278,081 7.000 %
Customers Bank $ 2,443,440 13.403 % $ 820,353 4.500 % $ 1,184,954 6.500 % $ 1,276,104 7.000 %
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc. $ 2,304,659 12.623 % $ 1,095,498 6.000 % N/A N/A $ 1,551,956 8.500 %
Customers Bank $ 2,443,440 13.403 % $ 1,093,804 6.000 % $ 1,458,405 8.000 % $ 1,549,555 8.500 %
Total capital (to risk-weighted assets)
Customers Bancorp, Inc. $ 2,646,910 14.497 % $ 1,460,664 8.000 % N/A N/A $ 1,917,122 10.500 %
Customers Bank $ 2,613,824 14.338 % $ 1,458,405 8.000 % $ 1,823,006 10.000 % $ 1,914,157 10.500 %
Tier 1 capital (to average assets)
Customers Bancorp, Inc. $ 2,304,659 8.578 % $ 1,074,720 4.000 % N/A N/A $ 1,074,720 4.000 %
Customers Bank $ 2,443,440 9.103 % $ 1,073,747 4.000 % $ 1,342,184 5.000 % $ 1,073,747 4.000 %
As of December 31, 2025:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc. $ 2,164,010 12.992 % $ 749,547 4.500 % N/A N/A $ 1,165,962 7.000 %
Customers Bank $ 2,203,933 13.252 % $ 748,412 4.500 % $ 1,081,040 6.500 % $ 1,164,197 7.000 %
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc. $ 2,164,010 12.992 % $ 999,396 6.000 % N/A N/A $ 1,415,811 8.500 %
Customers Bank $ 2,203,933 13.252 % $ 997,883 6.000 % $ 1,330,510 8.000 % $ 1,413,667 8.500 %
Total capital (to risk-weighted assets)
Customers Bancorp, Inc. $ 2,563,309 15.389 % $ 1,332,528 8.000 % N/A N/A $ 1,748,943 10.500 %
Customers Bank $ 2,431,744 14.621 % $ 1,330,510 8.000 % $ 1,663,138 10.000 % $ 1,746,295 10.500 %
Tier 1 capital (to average assets)
Customers Bancorp, Inc. $ 2,164,010 8.724 % $ 992,221 4.000 % N/A N/A $ 992,221 4.000 %
Customers Bank $ 2,203,933 8.895 % $ 991,061 4.000 % $ 1,238,827 5.000 % $ 991,061 4.000 %
The Basel III Capital Rules require that we maintain a 2.500% capital conservation buffer with respect to each of common equity Tier 1, Tier 1 and total capital to risk-weighted assets, which provides for capital levels that exceed the minimum risk-based capital adequacy requirements. A financial institution with a conservation buffer of less than the required amount is subject to limitations on capital distributions, including dividend payments and stock repurchases, and certain discretionary bonus payments to executive officers. As of September 30, 2026, the Bank and the Bancorp were in compliance with the Basel III requirements.
Effect of Government Monetary Policies
Our earnings are and will be affected by domestic economic conditions and the monetary and fiscal policies of the United States government and its agencies. An important function of the Federal Reserve Board is to regulate the money supply and interest rates. Among the instruments used to implement those objectives are open market operations in United States government securities and changes in reserve requirements against member bank deposits. These instruments are used in varying combinations to influence overall growth and distribution of bank loans and leases, investments, and deposits, and their use may also affect rates charged on loans and leases or paid for deposits.
Customers Bancorp Inc. published this content on November 06, 2026, and is solely responsible for the information contained herein. Distributed via EDGAR on November 06, 2026 at 21:35 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]