AI agents for healthcare systems: Announcing the Parloa integration with Epic

Today, Parloa announced its successful integration with Epic, the global electronic health record (EHR) provider, to empower enterprise health systems with technology that provides patients with more consistent, personalized support across common service interactions.

Parloa's AI Agent Management Platform ( AMP ) is designed to help organizations reliably automate common operations, such as scheduling and rescheduling appointments, preparing patients for visits, answering billing questions, routing to departments and for referrals, as well as helping patients access their portal. With automation, patients get their answers faster and staff can focus on larger business initiatives.

Parloa leverages Epic's native interoperability standards and APIs, including FHIR, SMART on FHIR, and related interfaces, to allow Parloa's AI agents to securely interface with Epic during patient conversations. By retrieving relevant context, agents can execute defined actions and automate patient access and service workflows.

With Parloa AMP, healthcare organizations have a governed environment to design, test, deploy, and manage AI agents with workflow-specific permissions and centralized oversight in administrative scenarios. AI agents do not replace clinicians, provide diagnosis, or independently make medical decisions. Health systems can embed Parloa's voice agents in their contact centers and its chat agents across digital and messaging surfaces to be available in whichever communication channel the patient prefers. The agents are able to speak over 140 languages, including regional dialects, enabling organizations to scale service across patient populations and communication channels.

"Parloa's integration with Epic brings AI directly into the systems many healthcare providers already depend on every day," said Louis Scott de Martinville (opens in a new tab) , SVP, Global Channels and Alliances of Parloa. "By providing a seamless transition to AI-native patient support, patients get answers faster and staff refocus on higher-value work, all without overhauling existing workflows, and with outcomes healthcare organizations can measure precisely."

By bringing agentic AI to Epic customers, Parloa empowers healthcare organizations to transform how they engage with patients, creating new pathways to care and support that provide both patients and providers with better healthcare experiences.

Learn more about Parloa integrations here .

Epic is a registered trademark of Epic Systems Corporation.