Update: Medicaid Services System (MSS) Soft Launch Completed and Transition Details

Attention: County Boards, Councils of Government, Providers, Billing Agents

We're excited to share that the soft launch of the new MSS (Medicaid Services System) is complete, and the County Boards can begin the transition process for active sites.

Here are the key updates you need to know:

1. Legacy MSS vs. New MSS

• The current MSS tile will now be referred to as MSS.
• The new MSS tile will simply be called New MSS.

1. Where to Find Them

• Legacy MSS: Located under the Applications tab on the sign-on page (where it currently exists).
• New MSS: Will appear under My Apps once the user has requested access through the App Store.

1. Access for Providers

• At this time, providers will not be able to request access to the new MSS.
• Once provider roles are set up, we will share more details and host webinars to guide providers through the transition.

Resources:

1. Download and Review the User Guide: Downloadable User Guide

2. Sign Up for Office Hours: Office hours are dedicated to County Boards only. We'll share one month at a time to keep things simple.

• Office Hours Registration:

Wednesday, January 21 from 10-11 AM

https://events.gcc.teams.microsoft.com/event/653eecba-3026-4588-8158-9110cab0c727@50f8fcc4-94d8-4f07-84eb-36ed57c7c8a2

Thursday, January 29 from 1-2 PM

https://events.gcc.teams.microsoft.com/event/0b15f852-a9ce-4dc6-b8e5-cd84b5018ac3@50f8fcc4-94d8-4f07-84eb-36ed57c7c8a2

Thank you for your continued support as we move forward with this change. If you have any questions, please reach out to:DDD-MSS Supportat [email protected].

Updates to Place on the Path to Community Employment (PPCE)

Attention: County Boards (CBs), Intermediate Care Facilities (ICFs), and Developmental Centers (DCs) staff that are responsible for entering the Place on the Path to Community Employment (PPCE)

Thank you for your continued patience and understanding as we work through updates to the Place on the Path to Community Employment (PPCE).

Important information about upcoming changes to PPCE data entry, timelines, data accuracy steps, and the roles needed in Salesforce is now posted on our Outcome Tracking Data Website. Please review the full details so you can prepare for these changes.

If you have any questions, please reach out to [email protected].

Salesforce Maintenance Today

Attention: Salesforce Users

Please be aware that there will be a scheduled maintenance window for all Salesforce applications today, January 20, 2026, at 4 PM. The maintenance is expected to last for approximately two hours. During this time, all Salesforce applications will be unavailable.

To ensure that you don't lose any of your work, please make sure to exit the applications before 4 PM and save all your work. This will help us avoid any potential data loss and ensure a smooth maintenance process.

Thank you for your cooperation and understanding. If you have any issues after the update, please submit a ticket to [email protected] with a screenshot of the issue and a description of what the issue is.

Office of Compliance Updates

Attention: All Stakeholders

DODD's Office of Compliance restructured to better serve the field.

Effective immediately, to streamline communications and simplify the process for counties seeking assistance, the Office of Compliance will no longer use the county board superintendent regions or distinguish between Accreditation/Compliance Review Managers. Each county will now have one assigned manager in the Office of Compliance.

Visit the DODD Website for more information about the restructuring and other updates.

Reminder: OhioISP Outcome/Generated Document Issue Identified

Attention: County Boards, Intermediate Care Facilities, Councils of Government, Salesforce Users, Waiver Providers, Vendor Users Downloading OhioISP Documents from Salesforce

DODD is aware of the following issues:

• OhioISPs that moved/will move to 'Active' status during December through current day, are only displaying one outcome in the auto-generated documents.

Temporary Guidance:

• Service and Support Administrators (SSAs) and Qualified Intellectual Disabilities Professionals (QIDPs) will need to copy outcome information into a Word document and share it with team members via email until the issue is resolved in the online system.
• This can be the Word version of the generated OhioISP document or a separate Word document that includes all of the outcomes information.

Reminder: Direct Support Professional (DSP) and Provider Toolkit Information Session

Attention: Direct Support Professionals and Providers

Please join the DSP and Provider Support Team for the first DSP Information Session of 2026, scheduled for Monday, January 26, 2026, from 10:00 AM to 11:00 AM. This session will provide valuable insights into locating resources on the DODD website and effectively utilizing the DSP & Provider Toolkit. Additionally, we will discuss available Annual Training options for 2026.

Here's the registration link: https://www.zoomgov.com/webinar/register/WN_dJfE4i4XTJyzSaQt2IEOzg

Should you have any questions or need an accommodation please contact: [email protected].