City of Abilene Systems Functional Despite Network Outage

On April 18, 2025, City officials received reports of unresponsive servers within our internal network and immediately began executing our incident response plan and disconnecting affected and critical assets to secure our systems. We also launched an investigation and engaged industry-leading cybersecurity experts to determine the nature and scope of the incident and notified relevant authorities.

Our IT Department has worked around the clock to successfully restore our services to minimize downtime and the impact on our operations. Our investigation is ongoing, and we continue to closely monitor our systems for any unusual activity. Out of an abundance of caution, certain systems have been taken offline. However, emergency services are still up and running with the continued ability to timely assist, and no unidentified financial activity has been detected.

Water utilities customers are still able to pay their Municipal Services Statements. While systems and telephones are being brought back online, you may experience a slower than normal response to service requests. We are reviewing email requests and will respond as quickly as possible.

Due to system issues, we will not shut off past-due accounts. Payments can still be made in person (cash and check only) and online at https://abilenetx.gov/647/Pay-Online (credit/debit card and e-checks).

For water emergencies, please call 325-660-6405.

We are in the early stages of our investigation. Anyone who has experienced a cyber incident knows it is a time-intensive process. Every week, we will learn more about the scope of the incident and will communicate additional details as our investigation progresses. We take the security of our systems very seriously and appreciate your patience and understanding as we work diligently to restore our systems and resources.