HEI - Hawaiian Electric Industries Inc.

01/10/2025 | Press release | Distributed by Public on 01/10/2025 12:46

Hawaiian Electric responding to multiple outages due to severe early morning weather on Maui

Hawaiian Electric responding to multiple outages due to severe early morning weather on Maui

Customers in some areas asked to prepare for potential extended outages

Release Date: 1/10/2025

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KAHULUI, Jan. 10, 2025, 7:45 a.m. - Hawaiian Electric is responding to multiple outages impacting approximately 21,000 customers in various areas of Maui affected by the severe thunderstorms early today. Hawaiian Electric crews have begun conducting damage assessments in the areas where it is safe to work and customers should plan for potential extended outages as all lines must first be inspected to ensure there is no damaged equipment before power can be safely restored.

At this time, there are outages in the following areas: all of South Maui and parts of Central Maui, Upcountry, and West Maui. These outages are storm related and are not part of the Public Safety Power Shutoff (PSPS) program.

Hawaiian Electric understands that people need to know when their power will be restored, and we will keep the public updated on the progress of our restoration efforts.

Please call our Trouble Line at 1-808-871-7777 to report any downed power lines. For your safety, always treat downed power lines as energized and dangerous, and stay at least 30 feet or more away from the lines. Customers should call 911 to report dangerous situations such as downed power lines or sparking electrical equipment. Please help us keep phone lines open for emergencies.

Please stay safe

Even when winds and severe weather conditions have subsided, conditions can be dangerous. We urge customers in stormy and flooded areas to take the following safety precautions:

  • Stay far away from downed power lines, flooding and debris; lines could be energized and dangerous.
  • If you must travel, please help protect line workers and crews when you see them on the roadside assessing damages or making emergency repairs. Move over from the lane nearest the workers or slow down until you can safely pass the work site.
  • Use extreme caution when driving. Power interruptions may cause traffic signals to stop working without warning.
  • If using a portable generator, make sure it is placed in a well-ventilated area outside the home, and be sure to carefully follow all instructions in the manufacturer's manual.
  • Ensure that all electric appliances, especially ovens and stoves, are turned off to prevent fires.
  • Visit hawaiianelectric.com/electricalsafety for more safety tips.

How we restore power following a storm

We don't restore power based on when customers report an outage, where customers live or the status of accounts. Rather, we begin with multiple locations and follow an overall plan that calls for restoring power to the largest number of customers safely and as quickly as possible.

  • We start by repairing any damage to our power plants and the power lines that carry electricity from our plants to the local substations.
  • We prioritize restoring power to critical facilities such as hospitals, water facilities, pumping sites, wastewater plants, military facilities, and the airports.
  • At the same time, we work to return service to the largest number of customers in the shortest amount of time.
  • From here, we repair the infrastructure serving smaller groups and neighborhoods, converging on the hardest hit areas until every customer's power is restored.

For more information on our power restoration steps, visit hawaiianelectric.com/safety-and-outages/storm-center/storm-restoration-process.

We are committed to keeping you informed

Hawaiian Electric communicates restoration information to customers frequently through the news media and the following mobile-friendly resources: