How Timely Outreach Is Helping Patients Stay Ahead of Care Needs

Preventive care is one of healthcare's most powerful tools, yet it is often missed in the flow of busy clinical visits. In a new op-ed featured in Becker's Hospital Review, Dr. Mitesh Patel, Chief Clinical Transformation Officer, and Dr. Joshua Liao, Associate Vice President of Clinical Transformation, explore how timely text message reminders are helping patients stay on track.

By prompting patients ahead of appointments, these digital nudges help surface overdue screenings and vaccinations when they are most actionable. The approach is designed to support more focused visits, stronger patient engagement and better follow-through on preventive care.

Early results show meaningful impact, including higher rates of addressing care gaps and fewer missed appointments across thousands of patient encounters.

Read the full story: https://www.beckershospitalreview.com/patient-experience/prevention-starts-with-a-ping-how-text-messages-can-help-patients-stay-on-track/