FedEx Launches Import Tool in Indonesia to Streamline Operations and Enhance Efficiency for Businesses

Jakarta, Indonesia, 19 September, 2025 - Federal Express Corporation (FedEx), one of the world's largest express transportation companies, announced the launch of the FedEx Import Tool in Indonesia. This innovative solution uses advanced technology to address the increasing complexities of international trade for businesses.

This automated single-window solution will transform the import process and provide greater visibility on the overall end-to-end experience for importers, making importing simpler and more efficient.

With Indonesia's total imports reaching US$235.2 billion in 2024, a 5.42% increase from the previous year, the demand for streamlined customs clearance will continue to rise. The FedEx Import Tool helps customers easily submit customs clearance documents and adhere to regulatory compliance requirements.

Key features of the FedEx Import Tool include:

• Unified self-service platform to streamline the shipping process by centralizing document management and shipment tracking.
• Dashboard with real-time clearance tracking to monitor every stage of import shipments and customs progress, with visibility up to 90 days after pickup.
• Proactive notifications via email and mobile to help expedite the clearance process and reduce delays.
• Flexible document upload to submit clearance instructions and supporting documents proactively or upon agent request.
• Quick document retrieval to easily download post-clearance paperwork and records.
• Versatile login options to manage shipments as a shipper, importer, or consignee - with or without a fedex.com ID.

"Many Indonesian businesses, particularly SMEs, are ready to expand internationally but often face friction in navigating cross-border regulations and processes," said Garrick Thompson, Managing Director of FedEx Indonesia. "As global trade evolves, so must the tools that support it. With the FedEx Import Tool, we are not just simplifying customs clearance - we are supporting a smarter approach to trade efficiency. By cutting through complexity with smart digital solutions, we help businesses move faster, scale smarter, and stay competitive globally."

With its mission to make supply chains smarter for everyone, FedEx is creating digital solutions to help its customers anticipate challenges and stay competitive in the ever-changing global marketplace. Earlier this year, FedEx launched the Collaborative Shipping Toolin Indonesia, which simplifies the import process for customers by enabling seamless collaboration between importers and shippers during Airway Bill (AWB) creation, enhancing overall efficiency when moving goods across the globe.

Other digital tools include FedEx Ship Manager™ which helps small businesses and e-commerce merchants efficiently manage their shipments online. Customers can also arrange shipments on their mobile devices through FedEx Ship Manager Lite. FedEx is applying advanced technologies like machine learning to provide its customers with a four-hour window for incoming deliveries. The company continues to harness technology to enhance its networks and provide customers with the tools they need to stay ahead.

For more information on the FedEx Import Tool, please visit.

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About Federal Express Corporation
Federal Express Corporation is one of the world's largest express transportation companies, providing fast and reliable delivery to more than 220 countries and territories. Federal Express Corporation uses a global air-and-ground network to speed delivery of time-sensitive shipments by a definite time and date.