National 2026 Campaign Against Online Fraud: a new cyberfraud.lu online presence to better prevent, respond to and support victims

On the occasion of Cybersecurity Month and the Resilience Days, the cyberfraud.lu working group[1], led by the Luxembourg House of Cybersecurity, is launching the 2026 edition of the national awareness campaign against online fraud. This new edition coincides with the launch of version 2.0 of the cyberfraud.lu portal, designed to help everyone better identify attempted fraud and, importantly, know what to do when they become a victim.

Online fraud is constantly evolving and diversifying, and anyone can fall victim at any time. In response to this reality, the 2026 national campaign focuses not only on prevention, but also on the ability to react quickly and find the right support when an incident occurs.

A new cyberfraud.lu online presence focused on victims

The key feature of this edition is the launch of cyberfraud.lu 2.0, a redesigned portal aimed at answering an essential question when fraud has just occurred: "What should I do now?"

At the heart of the new portal is a victim journey, which guides users according to their specific situation and directs them towards the appropriate support mechanisms.

Who should I contact? How should I contact them? And, above all, when should I act?

The journey helps users understand the first steps to take and identify the relevant contacts depending on the nature of the incident. The aim is to reduce the uncertainty that often follows the discovery of fraud and make it easier to access the support available.

"When someone realises they have fallen victim to fraud, they can feel completely helpless: What should they do first? Who should they notify? What information should they provide, and what evidence should they keep? With cyberfraud.lu, we want to provide concrete answers to these questions and guide victims step by step," explains Pascal Steichen, CEO of the Luxembourg House of Cybersecurity.

"Faced with increasingly sophisticated forms of online fraud, it can take just a few minutes for someone to find themselves at a loss, unsure of who to turn to or how to respond. To better protect citizens and support victims, banks cannot act alone: the entire chain needs to mobilise, from telecommunications operators and digital platforms to public authorities. This is why the ABBL and the ABBL Foundation for Financial Education have taken the initiative for this campaign together with the Luxembourg House of Cybersecurity. By joining forces, we want to strengthen prevention and give everyone the means to act quickly, at the right time and through the right channel," says Ananda Kautz, Member of the Management Board, Payments, Transformation, Technology of the ABBL.

Making it easier to report incidents and preserve evidence

The new portal also provides a form that enables victims to prepare a report of their incident.

This tool helps them structure the relevant information: what happened, the timeline of events, the people or organisations involved, contact details used, any transactions, messages received, links or other relevant elements.

The form also highlights which evidence should be kept and why. Screenshots, emails, messages, telephone numbers, bank details, links, invoices and other items may prove important in understanding and documenting the incident.

The aim is twofold: to help victims avoid overlooking important information at a time that is often stressful, and to facilitate the transmission of information to the relevant authorities and organisations.

Current threats in Luxembourg in one place

Cyberfraud.lu also serves as an information hub on fraud threats and trends currently observed in Luxembourg. The portal presents the main fraud scenarios that members of the public may encounter, with concrete examples and warning signs to look out for. Fake banking messages, identity theft, fraudulent offers, investment scams, payment fraud and telephone-based manipulation are among the different scenarios explained in practical terms, enabling everyone to better identify suspicious situations. This approach aims to move beyond general awareness towards a concrete understanding of how fraud works: What does an attempted fraud look like? Which elements should raise suspicion? And how should you respond to an unusual message, call or request?

Preventing fraud, but also knowing how to respond

With this new edition, the national campaign aims to remind everyone that falling victim to fraud should not mean being left alone or being unable to act.

Prevention remains essential: learning to recognise warning signs can help avoid many risky situations. But when fraud has already occurred, reacting quickly and being directed to the right support can also make a difference.

A campaign forming part of Cybersecurity Month and the National Resilience Days

The launch of the 2026 national campaign takes place as part of Cybersecurity Month and the National Resilience Days, which highlight the importance of collectively developing the ability to anticipate, prevent and overcome crisis situations.

In this respect, the campaign fully supports the objectives of Pillar 6, "Cyber Resilience", of the National Resilience Strategy (NRS), which aims to strengthen preparedness, response capabilities and societal resilience in the face of digital risks.

Combating online fraud is indeed a shared responsibility. Citizens, businesses, institutions and financial sector stakeholders all have a role to play in strengthening vigilance, promoting information sharing and enabling a rapid response to new forms of fraud. A video clip, a media campaign and the distribution of a wide range of online content will further amplify the campaign's key message: "Don't Click. Check. Report."

All partners involved in developing the campaign therefore invite the public to visit the new cyberfraud.lu portal, familiarise themselves with the main types of fraud currently observed and adopt one essential reflex: when in doubt, get informed before taking action.

About the National Campaign Against Online Fraud

The national awareness campaign against online fraud was launched in 2025 at the initiative of a working group bringing together the various national institutional stakeholders involved in preventing and combating online fraud. This initiative aims to bring together and coordinate the many efforts already underway at national level in order to strengthen their coherence, visibility and impact among the public.

The 2026 edition places particular emphasis on supporting victims and providing access to practical, up-to-date information tailored to the situations encountered in Luxembourg.

The campaign is conducted under the patronage of the Ministry of the Economy and forms an integral part of the national resilience strategy, Lëtz Prepare.

Usefull link:

cyberfraud.lu

https://letzprepare.public.lu/fr.html

[1] This working group was initiated by the Luxembourg House of Cybersecurity and the ABBL and its Foundation, with the collaboration in 2026 of the Central Bank of Luxembourg, the Consumer Protection Directorate, the CSSF, the Luxembourg Regulatory Institute, LuxTrust, and with the support of BEE SECURE, the Commissariat aux assurances, MyConnectivity and the Ministry of the Economy.

Released by: Ministry of the Economy / Luxembourg House of Cybersecurity