Beware of Scams Targeting Idaho Power Customers

Idaho Power is warning customers about a rise in scam-related activity involving door-to-door visits and phone calls claiming to be from Idaho Power. 

Phone scams involve spoofing Idaho Power's phone number and demanding immediate payment or discussing information related to service at your home. Idaho Power never demands payment over the phone or requests payment through pre-paid cards. 

Idaho Power also NEVER: 

• Requires a payment for a defective meter 
• Asks for same-day payment via pre-paid cards, such as Green Dot MoneyPak 
• Accepts pre-paid cards, like Visa or Green Dot 
• Asks customers to pay using Bitcoin or QR codes

One way to stop scammers is to be familiar with your account. Use My Account or download Idaho Power's mobile app to check your bill details, sign up for account alerts, and make secure payments. 

Although there are situations where Idaho Power employees may need access to your property - with or without advance notice - they will arrive in logoed company vehicles and clothing or be able to present a company ID badge. 

If you receive a phone call, text, email, or visit from someone claiming to be from Idaho Power and anything seems suspicious, do not provide payment or personal information. Instead, hang up and call Idaho Power customer service immediately at 208-388-2323 or 1-800-488-6151 (toll free). Their Customer Care team can confirm if they have any work activities scheduled for your address or whether the communication is legitimate.

For more information, visit idahopower.com/scams.

Alexis Freeman
Marketing Specialist
[email protected]
208-388-2291