AI as an Ally in Operational Efficiency for Financial Institutions

AI as an Ally in Operational Efficiency for Financial Institutions

Evertec Trends

Operational efficiencyis one of the strategic pillars for financial institutions seeking to remain competitive in an environment of tight margins, high regulation, and increasingly demanding customers. Reducing costs, increasing productivity, and maintaining compliance are challenges that require more than automation. This is where artificial intelligence (AI) becomes a key player.

AI as a driver of operational transformation

AI is being applied to solve historical bottlenecks in the sector. According to the study "The new physics in financial services: Artificial intelligence transforms the financial ecosystem", by Deloitte, financial institutions are redesigning their operating models with AI, both in the front and back office. This includes everything from automating repetitive tasks with RPA (Robotic Process Automation) to predictive analytics for real-time decision-making.

Use cases already delivering value in operational efficiency

Artificial intelligence is already being applied in concrete ways by financial institutions to address operational and strategic challenges. The article How the banking sector is applying Generative AI describes four widely adopted use cases in the industry:

• Enhancing customer service with AI-powered chatbots;
• Automation of document processing and analysis;
• Personalized financial advice and product recommendations;
• Fraud detection and risk management.

In addition, other applications are gaining traction and delivering measurable value:

• Digital onboarding: AI to validate documents, cross-check data, and approve new customer registrations automatically, reducing account opening time and increasing conversion.
• Regulatory report generation: Generative AI models are being trained to compile and draft compliance reports based on internal and external data, reducing manual effort and the risk of errors.

These cases show that AI not only improves operational efficiency but also expands financial institutions' ability to innovate and offer smarter, more personalized services.

Current and future trends: Generative AI and AI agents

The future points to more autonomous and integrated AI. At the World Economic Forum, Yann LeCun (Meta's VP and Chief AI Scientist) highlighted that AI is still far from reaching human-level intelligence but is increasingly evolving toward systems capable of reasoning and planning. This paves the way for intelligent financial agents that not only execute tasks but also learn and adapt to business contexts.

Recommendations for strategic AI adoption

To reap the benefits of AI safely and at scale, institutions should:

• Adopt an AI-First approach;
• Invest in data governance and modern technology infrastructure;
• Train teams to handle AI ethically and strategically;
• Start with high-impact pilot projects and scale gradually;
• Continuously monitor results and adjust models based on real data.