September Star Award honored at OGH

September Star Award honored at OGH

OLEAN, NY - Olean General Hospital (OGH), Kaleida Health facility, is proud to announce the winner of the 2026 September Star Award. This month's recipient was Rachel McCaslin, patient access representative. McCaslin has been with OGH since 2018.

"When a patient arrived for an imaging exam, she believed she was also scheduled to have laboratory work completed. However, there were no lab orders in her chart. During an especially busy morning, Rachel took the initiative to contact the patient's provider to clarify the situation and obtain the necessary orders. Although the patient was prepared for the possibility that she might need to return another day, Rachel was able to reach the provider and have the orders submitted. The patient was extremely grateful that, after fasting, she was able to complete everything during the same visit," said her nomination. "Rachel is a true patient advocate who consistently goes above and beyond to put patients first."

The Star Award is presented monthly to an employee who demonstrates outstanding performance and inspires the same in others. Staff members are nominated for exceptional customer satisfaction, continuous performance improvement, teamwork, communication, ownership/accountability and excellence through co-worker or patient nominations.

The following were also nominated for Star Awards: Daniel Kermick, RN, third floor; Tabitha Martial, nurse assistant, sub-acute rehab; Lisa Sworts, RN, sub-acute rehab; and Katrina White, hostess, food and nutrition.

Star award recipients receive a chamber of commerce gift certificate, additional paid time off, a certificate of recognition and the star award parking spot.