TSA’s got talent: officer shines beyond the checkpoint

We've all heard the overhead public service and safety announcements in airport terminals, but did you know that at Minneapolis-St. Paul International Airport (MSP) one of those voices belongs to TSA Transportation Security Officer Kaela Farmer?

The Metropolitan Airports Commission (MAC) owns and operates the airport, and for the past five years, they have offered all airport employees a shot at fame, if not fortune, through a program called Voices of MSP.

Over 120 MSP employees auditioned for the chance to share important information with passengers, visitors and their fellow employees by being one of "the voices" of MSP.

Nine people were chosen to provide voiceover public address announcements in terminal lobbies and concourses, automated exits, airport trams, baggage carousels, moving walkways and parking ramps. Thanks to her melodious and soothing voice, Farmer won a coveted spot.

"I wanted to participate because I am able to repeat the announcements verbatim while working, and passengers have told me I should be the voice because I sound so calming and friendly," Farmer said. "The recording experience was fun and easy, and the MAC staff were very respectful."

The MAC opened its casting call to airport employees in November, and a local judging committee selected the winners, whose voiceovers will be heard throughout the airport property all year.

Farmer, who has been a TSA Officer for three years, doesn't have any voice acting experience but was active in school musicals. Crediting her past performance experience and her public-facing contact training with TSA, she was able to nail her announcements in just two takes.

"Kaela is an outstanding representative of TSA, both at the checkpoint and over the loudspeakers," Minnesota Federal Security Director Martin Robinson said. "The employees at MSP are essential to the airport's success, and we're glad TSA is playing such a unique role in the passenger experience."

"I have not heard my voice yet here at Terminal 2, but my co-workers at Terminal 1 say they have heard me and have been so supportive," said Farmer. "I'm encouraging any of my co-workers who are interested to audition next year."

By Michele Robbins, TSA Strategic Communications & Public Affairs