Delta operations return to normal following impactful Southeast winter storm

Delta operations return to normal following impactful Southeast winter storm

Delta teams restored reliable service this weekend after Winter Storm Cora disrupted operations in the Southeast.

Delta's operations in Atlanta and across the Southeast returned to normal Sunday following several rounds of winter weather that impacted the world's busiest hub Friday. Teams across Delta worked diligently to limit additional cancellations and care for our customers during the weather event. Delta team members continue to work diligently to reaccommodate customers whose travel plans were disrupted.

Customer Care

A Minor and Unaccompanied Minor Embargo remains in effect for Atlanta through Monday.

Delta waived checked bag fees through 11:59 p.m. local time Saturday for customers traveling on Delta-operated flights (this excludes flights departing from AMS, which are ground-handled by our partner, KLM.) Customers who had already paid for a bag between Friday, Jan. 10 and Saturday, Jan. 11 will be issued a refund of these bag fees in the coming days.

A travel waiver for certain cities across the Southeast, including Atlanta, remains in effect for Saturday and offers customers with existing bookings additional flexibility to change or cancel their flights as a result of the storm.

Flight disruption rebooking and refund eligibility

Customers have options if their flight is significantly delayed or canceled for any reason. Customers experiencing a significantly delayed or canceled flight can also review flight options and rebook their itinerary on the Fly Delta app or My Trips on delta.com. In addition, customers traveling on a U.S. domestic itinerary who experience a flight delay of three hours or more and choose not to fly-either on the original delayed flight or on a rebooked itinerary-are entitled to receive a full refund for the unflown portion of their ticket (including any ancillary fees paid or checked baggage charges). The same refund eligibility applies if a customer experiences a flight delay of six hours or more on an international itineraryand chooses not to fly.

If a flight is cancelled and the customer chooses not to fly on their rebooked itinerary, Delta will initiate a full, automatic refund back to the original form of payment of the unflown portion of the ticket, following a 24-hour waiting period.

Customers who experience a cancellation and are not automatically rebooked should promptly contact Delta either at the airport or by reaching out to our Reservations team by phone or the Message Us option via the Fly Delta app, so we can explore alternative flight options. Per Department of Transportation automatic refund requirements, Delta will initiate an automatic ticket refund of the unflown portion of the ticket if we are unable to rebook the trip and have not heard from the customer to arrange an alternative flight.

More information can be found on the Refund and Reimbursement section of delta.com.

• Winter operations