Summary:

The Federal Deposit Insurance Corporation's (FDIC) Office of the Ombudsman (Ombudsman) today published a report detailing its role and services available to the banking industry.

The FDIC Ombudsman facilitates the resolution of problems and complaints concerning FDIC activities and strives to influence positive change.

The Ombudsman's 2025 Annual Report can be found on the FDIC's website.

Statement of Applicability: The contents of, and material referenced in, this FIL apply to all FDIC-supervised financial institutions.

Highlights:

During 2025, the Ombudsman actively engaged with stakeholders across the country by:

• Facilitating productive communication between bankers and the FDIC;
• Discussing options for resolving concerns with supervisory findings or conclusions;
• Administering the post-examination survey process for risk management and compliance examinations to ensure confidentiality, encourage increased response rates, and identify opportunities for improvement to the examination and supervisory process; and
• Providing Freedom of Information Act support to help reduce delays and provide status updates.