Find Help During SNAP Stoppage

Dear Older Philadelphians,

We understand that the recent stoppage of benefits through the Supplemental Nutrition Assistance Program (SNAP) or changes to the SNAP allotment can be unsettling and stressful for older individuals and their families. Mayor Cherelle L. Parker and our City agency want you to know you if you are affected by the cutback in SNAP or other services affected by the Federal government shutdown, are not alone and help is available through the City of Philadelphia and partner organizations; there are resources that can help you keep food on the table and access to other vital supports intact - rental assistance programs, utility payment options, and more. Visit our City's information page, which provides updated information about SNAP and resources you can use. The Food and Meal Finder is a great resource to identify locations where you can obtain free food, nutrition, and public benefits.

Resources Available to all Philadelphians
Many City departments and local partners continue to provide essential services to residents affected by the shutdown:

• Philadelphia Water Department:Assistance programs for water bills and service continuity.
  • Emergency hotline:(215) 685-6300
  • General Inquiries:(215) 685-6300
• Department of Revenue:Payment plans and hardship assistance.
  • For questions about taxes: (215) 686-6600
  • For questions about water bills:(215) 685-6300
• Department of Human Services (DHS):Support for children, youth, and families in need.
  • For information: (215) 683-4347
• Department of Behavioral Health and Intellectual Disabilities Services (DBHIDS):Behavioral health and recovery support.
  • Emergency suicide or mental health crisis line:988 or 215-685-6440
  • Intellectual disAbility Services (supports and services for all ages): 215-685-5900
  • Mental health and addiction services, with or without insurance (CBH Member Services):888-545-2600
  • General DBHIDS information (nonemergency administrative services):215-685-5400
• PECO and PGW:Utility assistance and payment arrangements.
  • PECO Emergency: 1-800-841-4141
  • PECO Customer Service: 1-800-494-4000
  • PGW Emergency Hotline: (215) 235-1212
  • PGW Customer Service: (215) 235-1000
• Office of Community Empowerment and Opportunity (CEO):Financial empowerment, benefits access, and housing stability programs.
  • Contact:(215) 685-3600
  • Neighborhood Energy and Community Assistance Centers (NCACs):In-person help connecting residents to resources and benefits.
  • Visit the website to contact your nearest NCACs
  • Contact 311 (click here): https://www.phila.gov/departments/philly311/ The Philly311 contact center is Philadelphia's customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application.

Mayor's Commission on Aging is always here for you. Contact us at 215-686-8450 or reach out to us via email at [email protected].