Smarter journeys start here: Delta Concierge now in beta rollout

Smarter journeys start here: Delta Concierge now in beta rollout

Delta Concierge, an AI-powered assistant in the app designed to deliver real time, personalized support to SkyMiles Members, is now rolling out to select customers in beta form. It will launch with limited functionality and evolve over time as Delta teams listen to and learn from customer feedback. 

Delta is introducing a new kind of travel companion-one that fits in your pocket and knows you better with every trip. Meet Delta Concierge, an AI-powered assistant built into the Delta app exclusively for SkyMiles® Members, designed to deliver real-time, personalized support using Delta's internal data and smarter logic.

First introduced from the CES 2025 stage, Delta Concierge is now entering its next chapter: As of Oct. 29, a select group of Delta SkyMiles Members and app users will have early access to a beta version of the tool and will be able to provide meaningful feedback in its development. It's part of Delta's ongoing investment in the SkyMiles Member experience, delivering more value and convenience with every trip.

This marks the start of a phased rollout that will expand over time, shaped by real customer feedback and usage.

"Delta Concierge is more than just a digital assistant-it's a reflection of how we're using AI technology to blend the physical and digital experience," said Eric Phillips, Delta's Chief Digital Officer. "We want Delta Concierge to feel personal, like an extension of the care and service our Delta team members are known for. As customers begin to get access, we want to hear their feedback. This limited rollout helps us learn and refine, so together we can deliver a smarter, more seamless, and deeply personalized travel experience."

What Delta Concierge Beta can do for you

Delta Concierge is accessible to beta users through a widget icon in the upper right-hand corner of the app home screen. Once signed in to your SkyMiles account, Delta Concierge will authenticate your identity to access your secure travel details. Click the icon to unlock personalized support for your journey, including:

• Real-time answers to travel questions such as flight time, seat and gate* (*available 24 hours prior to departure), and questions about SkyMiles status, benefits and more.
• Personalized FAQs based on your travel history and preferences
• eCredit and bag lookup, including bag tracking and claim status

Plus: the voice activation feature helps you find the answers you're looking for, hands-free. 

The experience is designed to take the guesswork out of traveling with Delta, serving you the answers you need, when you need them-one more way Members can unlock a connected, personalized travel journey. And if Delta Concierge Beta can't get you what you're looking for, it's not the end of the road - it's the beginning of a handoff: Delta Concierge knows when to phone a friend, connecting customers who need more support with Delta's best-in-class Reservations & Customer Care team.

Built for you, powered by Delta

The new in-app tool is designed to work hand-in-hand with Delta's people. By handling routine travel tasks and surfacing timely information, Delta Concierge frees up space for more meaningful, personalized service - making every journey smoother, more connected and unmistakably Delta.

This digital innovation builds on Delta's legacy of customer-first technology. Throughout its 100-year history, Delta has continually found new ways to elevate the travel experience-whether through leading the industry by rolling out fast, free Delta Sync Wi-Fi presented by T-Mobile across most of our fleet for SkyMiles Members, transforming seatback screens to feel more like smart TVs with Delta Sync, or partnering with TSA to become the first airline to introduce TSA PreCheck Touchless ID at airports. With every innovation, the journey becomes a little more connected, and a little more enjoyable - making space for more meaningful moments between our people and our customers.

What's next

Delta Concierge will roll out gradually to ensure a smooth experience. Both access and functionality will expand in phases over the next several months, beginning with a small group of users and growing as teams monitor usage, gather user feedback and continue to refine the tool. Delta Concierge will continuously learn from real interactions, becoming smarter and more relevant with every trip, with a phased rollout for more features through 2026.

To access Delta Concierge once it reaches your account, all you need is a SkyMiles Membership and the latest version of the app (read more on the 7.5 release here). Watch for expansion in the coming months, and discover what it's like to travel with the app that gets you answers.

Delta Concierge FAQ

Delta Concierge is Delta's AI-powered digital service agent, built into the Delta app for SkyMiles Members. The beta version of Delta Concierge aims to deliver real-time support by using Delta's internal data and smarter logic, helping travelers get answers to travel questions, track flights and bags, get more information on SkyMiles benefits, and more. 

The beta will have limited functionality--this is by design, so that Delta teams can learn what customers need and use, and continue to add to the tool from those learnings. 

During the beta phase of Delta Concierge, randomly selected Delta SkyMiles Member app users will gain early access to engage with the tool. This marks the start of a phased rollout that will expand over time, shaped by real customer feedback and usage. 

Delta Concierge is built to think through your questions step by step and adapt as more features are added, making it more capable of delivering personalized responses.   

Customers in the beta phase will need to have the latest version of the app and access the app using their Delta SkyMiles number.

If you are in the beta, you will see a special icon in the app's upper right corner. Once you tap on the icon, you will be asked to accept the terms of use to interact with Delta Concierge. (If you wish to opt out, simply click "no" on the user disclosure and Terms of Use acceptance.)   

Join SkyMiles for free at delta.com/joinskymiles.     

Starting Oct. 29, a randomly selected group of Delta SkyMiles Member app users will gain early access to a beta version of the tool. Throughout the beta, Delta teams will listen to and learn from early users as they interact with the tool and get it ready to scale for a larger audience. It's part of our ongoing commitment to putting our customers at the center of the user experience.   

Delta Concierge will take some time to roll out to all users, so if the icon doesn't appear for you, hold tight - more users will be added over the coming months.    

Features will include proactive tips to manage upcoming travel, airport wayfinding, guidance for international travel requirements (passports, visas) and expanded support for employees. The tool will continuously learn and improve based on real interactions, taking in user feedback to inform upcoming enhancements.    

• Technology, Fly Delta App, Customer Experience