Scheduled Maintenance May Impact 9-1-1 and other Services in Colville Lake

The Government of the Northwest Territories (GNWT) is advising residents of Colville Lake of a planned telecommunications service disruption during scheduled network maintenance by Northwestel.

The work will take place on August 17, 2026, from 12:01 a.m. to 3:00 a.m. (MST). During this period, customers may experience interruptions to Fiber Internet, Fiber Voice, DSL Internet, and other affected telecommunications services, including 9-1-1 emergency calling services. Bell Mobility services will not be affected.

Residents are reminded to call 9-1-1 first in an emergency. If you are unable to reach 9-1-1 during the outage, seek assistance through alternative means where available.

For non-urgent health advice, call 8-1-1 to speak with a registered nurse.

If you cannot reach emergency services by phone:

• Proceed to your local RCMP detachment in person for police assistance.
• For urgent medical needs, go directly to your local health centre.
• Contact community emergency response personnel through available local channels.

The GNWT appreciates residents' patience and understanding while this essential maintenance work is completed.

For more information and updates, please visit the GNWT's Public Safety page.

For media requests, please contact:

Peter Tah
Manager, Public Affairs and Communications
Department of Municipal and Community Affairs
Government of the Northwest Territories
[email protected]
(867) 767-9162 Ext: 21012