IT Field Services recharge rates for FY26

The rate for IT Field Services has been approved for FY26.

AV projects are now included as a billable service. Consultations and discussion and development of scope requirements are not included and continue to be provided at no cost. Billing for FY26 Field Services workorders will start being processed right away.

Computer Provisioning fee: $30 per computer

This fee is applied the first time a university computer is provisioned by Anchorage campus IT Services, independent of how the computer is purchased. Previsioning is the process of onboarding the computer to the UAA environment, which includes security compliance and management policies, provisioning, configuration, initial patches/updates and creating an asset record.

Field Services Labor rate: $130 per hour

This rate is for applicable for desktop and AV billable labor. Billable services include:

• Immediate service (work stoppage) - Gives the requestor the option to pay for immediate service if waiting in a first-come, first-serve queue is not acceptable based on the nature of the issue or other extenuating circumstances. Includes after-hours support, such as emergency requests for the Field Services team that occur after working hours.
• Data transfers between computers - data transfers between computers require significant time and enables unsupported behavior. IT recommends storing data in one of the cloud storage solutions provided by the university or a network drive.
• Computer Labs - A computer lab is billed for services beyond simple software updates deployed automatically. University laptops checked out to students as part of a loan/check out service are not included as a lab.
• Managed Print - Service requests for UAA's managed print workstations and printers. Note that departments are not charged for this work. The Managed Print service incurs these costs.
• Dept. Digital Signage -Service requests for Digital Signage owned by departments. These are stand-alone digital displays which departments own and operate.
• On Site Event Support - Occasionally, on-site support services are requested to support campus events that are not university classes. This includes all event support where a technician is required to be on site before, during, or after an event, including planning meetings for up to 2 hours. Any attendance requirements for meetings beyond 2 hours is billable.
  • An event is defined as any special meeting that is not a regular classroom instructional event for university students. Billable time includes the time at the event; any required training provided to event staff by Field Services staff; and any required meeting(s) beyond 2 hours. This does not include dispatch to troubleshoot active AV issues. The minimum billable time is 1 hour.
  • Example scenario: An event organizer requests Field Services support at a 4-hour event, with 1-hour of pre-event time, and presence at four 1-hour long meetings. The billable time includes the pre-event time, the event itself, and 2 hours of planning meetings.
• Point of Sale (POS) Support - Provides support for the POS system, which includes hardware support, installations, upgrades, and general maintenance, across the UAA Anchorage campus. This includes both permanent installations and temporary or event equipment.
• Facilities Projects - Usually involve new buildouts and construction, AV design, build, and testing, or moving computer equipment.
• New AV Projects -Starting this year, AV will be charging for all AV project work on campus, including design, planning, installation, implementation, and testing. A Project is defined as an initiative that requires a re-design and new equipment ordered. Consultations and scope requirements, discussion and development are not included as billable. After the requirements are approved by the client, any additional work is billable for the project.
• Other Projects - These often large and specialized work efforts require major time investments due to detailed analysis, research and planning and usually require several technicians to simultaneously implement. Most have an inflexible timeline and do not fit the first-come/first-serve model.
• Out of Warranty Repairs - Labor charges for hardware repairs performed on a computer that is not covered under warranty.
• Personal Requests - Requests that are personal in nature or on personal equipment.
• Non-standard UA-owned hardware/equipment - Labor charges for hardware or equipment that is not standard UA equipment (Standard Dell and Apple computers).
• Unsupported Software - Software not covered by software assurance/maintenance or not supported at UAA.

Questions concerning the Field Services Recharge and other IT rates can be directed to the UAA Technical Support Center at 907-786-4646 or [email protected].

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