Rep. David Kustoff, Republicans Take the Lead on Improving Social Security Customer Service

WASHINGTON - Today, Congressman David Kustoff (R-TN) and members of the U.S. House of Representatives Ways and Means Committee passed the Improving Social Security's Service to Victims of Identity Theft Act, H.R. 5345. By passing out of committee, H.R. 5345 can be considered for a vote by the full House of Representatives. The bill passed committee by a vote of 39-1.

The Improving Social Security's Service to Victims of Identity Theft Act creates one single point of contact at the Social Security Administration (SSA) for individuals who are victims of identity theft. Making this change creates an easier and more efficient system for American citizens trying to protect their assets. It provides a substantial improvement over the current system for reporting identity theft, which can burden individuals with complex bureaucratic processes at the SSA.

"This bill creates a one-stop shop for those trying to protect themselves from identity theft," said Congressman Kustoff. "Having a single, direct point of contact at the Social Security Administration will undoubtedly streamline the process. It will make it easier-and it will make it faster-for victims to get relief."

Identity theft is a serious and growing problem in the United States. In 2024 alone, 3,158 separate data breaches were reported, including over 1,800 involving Social Security numbers. Social Security numbers are an attractive target for identity thieves, as they are widely used for authentication and identification by businesses and government agencies beyond SSA. Those who have had their Social Security number compromised often describe the process of regaining their identity as complex, lengthy, and frustrating.

"Victims of identity theft deserve help, not more red tape. The Improving Social Security's Service to Victims of Identity Theft Act ensures families have a single, clear point of contact at SSA when their Social Security number is compromised," said Ways and Means Committee Chairman Jason Smith (MO-08). "I want to thank Representative Kustoff for leading the charge on this bill, which will make government work better for the people it serves."

Congressman Kustoff has long favored reforms to government that increase efficiency and decrease unnecessary burdens on individuals. This legislation accomplishes both goals.

"We, as members of Congress, often have to deal with legislation that is complicated and controversial," added Congressman Kustoff. "This bill is neither. It is strongly supported by all sides."
Click here to watch Congressman Kustoff's remarks in committee. Click here for the full text of the bill.

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