District of Columbia Housing Authority

07/10/2026 | Press release | Archived content

DCHA’s Current Operations...

DCHA's Current Operations Status

July 10, 2026 9:00 AM

The DC Housing Authority (DCHA) is sharing an important update about our current operations status.

Staff are regaining access to DCHA computers in phases to ensure the safe and effective restoration of our operations. As those phases continue, the number of staff with full access to DCHA computers will increase.

As of today, July 9, our Customer Service Centers are providing full service for DCHA customers with a limited number of staff. You may experience slower response times as we work to restore access to DCHA computers for all staff.

Call Center

The DCHA Call Center returned to normal operations on July 8.

Please expect wait times due to high call volume. Callers may choose the callback option and we'll hold your place in line and return your call in the order it was received.


202-535-1000


Public Housing residents: Due to high call volume, please first visit the on-site property management office or call your community's Property Manager for assistance.

Customer Service Centers

Our Customer Service Centers are open to walk-in visitors.

As of today, July 9, our Customer Service Centers are providing full service for DCHA customers. You may experience slower response times as we work to restore access to DCHA computers for all staff.

Key Services Available

All non-urgent matters will be addressed when our network and systems are fully restored. We appreciate your patience at this time.

Please visit our Customer Service Center locations to:

  • Submit emergency requests
  • Submit transfer requests (moving to another unit within DC)
  • Schedule inspections
  • Drop off documents
  • Assist with scheduling appointments with your specialist
  • Submit Request for Tenancy Approval (RFTA) packets
  • Submit recertification packets
  • Schedule voucher briefings
  • Troubleshoot Housing Assistance Payment (HAP) concerns
  • Assist with registering for RentCafe
HCVP Customer Service Center HQ Customer Service Center Frederick Douglass Community Center
Serves voucher applicants, participants & landlords Serves Public Housing residents & voucher participants Serves Public Housing residents & voucher participants
702 H Street NW 625 D Street SW 2000 Alabama Ave SE
Monday - Friday
9 am - 3:30 pm* 		Monday - Friday
9 am - 4 pm* 		Monday - Thursday
9 am - 4 pm*
*Walks-ins accepted until 3:15pm *Walks-ins accepted until 3:45 pm *Walks-ins accepted until 3:45 pm

Self-Service with RentCafe

The online RentCafe portal is available for self-service.

  • Submit documents via upload.
  • Complete recertification.
  • Review inspection results.
  • Review Housing Assistance Payment (HAP) info.
  • Update contact information.

Future Operations Updates

DCHA will provide more updates as additional services are restored and more information about this incident becomes available. Please continue to monitor your email and cell phone for updates from DCHA.

You can also follow DCHA on our official social media accounts:

Thank you for your patience and understanding as we diligently work to restore full service as quickly and safely as possible.

District of Columbia Housing Authority published this content on July 10, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on July 18, 2026 at 00:54 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]