Independence Blue Cross takes steps to help members impacted by storms and flooding in Texas

Independence Blue Cross (IBX) is taking the following measures to help its members affected by severe storms and flooding in Texas.

For members impacted, IBX is revising some policies now through August 1, 2025.

Specific policy revisions include:

• Waiving precertification, referral, and hospital admission requirements for medically necessary care for insured members. IBX is also working closely with self-funded groups to ask for their flexibility in waiving these same requirements.
• Working closely with hospitals, doctors, and urgent care facilities to ensure members that may not have access to their usual physicians and facilities have access to emergent and urgent care services anywhere they need it.
• Lifting prescription refill restrictions, such as the "refill too soon" limit, and allowing members who receive prescriptions via mail order to get prescriptions at a retail pharmacy.
• Providing replacement of damaged or lost medical equipment or supplies for members.
• Throughout this emergency situation, IBX members can call 1-833-875-4400 toll-free for assistance with questions about care, medication needs, and help with the stress and trauma they may be experiencing. This line is available 24 hours a day, seven days a week. IBX employees can ensure that members have uninterrupted access to the health care services they need during this emergency situation and the aftermath.

IBX members can also access their personal health information and find and print replacement ID cards at ibx.com.

Media contact:
Kathleen Conlon
267-918-8057
Kathleen.conlon@ibx.com