Bread Financial® earns prestigious Center of Excellence recognition from BenchmarkPortal for 20th consecutive…

The Center of Excellence distinction is awarded based on best-practice metrics derived from the world's largest database of objective and quantitative data, audited and validated by BenchmarkPortal researchers.

This certification is unique as it is determined strictly "by the numbers," with BenchmarkPortal auditing and verifying key performance indicators and comparing them to peer organizations. Unlike other certifications that focus on process handling methods and procedures, this award emphasizes measurable results.

Key Results: In addition to the designation, BenchmarkPortal identified Bread Financial as an industry leader in several categories, including the speed of call answered, average queue time, low abandonment rates and associate attendance.

"We certified Bread Financial's customer care operations as a Center of Excellence after evaluating the company's effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service," said Bruce Belfiore, CEO, BenchmarkPortal.

About Center of Excellence Certification

Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal's rigorous certification process has the advantage of referencing all performance goals to their best practices database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center's performance. https://www.BenchmarkPortal.com/contactcenter-certification/

About BenchmarkPortal

From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit https://www.BenchmarkPortal.com