Auto Club Earns Second Consecutive Recognition from J.D. Power Study For Highest Customer Satisfaction Among California Auto Insurers

For the second year in a row, the Auto Club of Southern California has been ranked #1 in the J.D. Power U.S. Auto Insurance Study^SM for overall customer satisfaction among auto insurers in the state, according to a recent announcement by the market research company.

"I am so proud of the many dedicated employees who earned this recognition for our organization with their helpful and caring service to our insured members," said Auto Club President & CEO Greg Backley. "The Auto Club celebrates its 125th anniversary this year, and our commitment to providing exceptional service hasn't changed."

The ranking is based on a study of auto insurance customers who were asked to rate their primary insurance companies.

"We know our members and policyholders count on us to be there when they need us most, whether on the side of the road or resolving a claim," said Backley. "Our staff are trained to provide caring, courteous, and competent service to give our insured members the peace of mind they've come to expect from the Auto Club. We view the J.D. Power study as a respected, meaningful benchmark, and we are pleased to see the results of the study reflect the effort we put forth to exceed our members' expectations."

The Auto Club received the highest score in California in the J.D. Power 2025 U.S. Auto Insurance Study of customers' satisfaction with their auto insurance provider. Visit jdpower.com/awards for more details.